Shop Talk

I've got a couple rants up... and then I had this idea bouncing around in head like a rubber ball...

There are a bunch of buttons I want to wear and I wish customers could see them... all these logos that are SO appropriate.

Before I started working here I thought most people were reasonably intelligent because most of my friends were about the same as myself as far as intelligence and such, I had never had any exposure to people with the IQ of a kumquat... then I got this job.

So I though, in my attempt to stay awake this last hour of my shift, that I would share some of the many slogans that I wish I could say or put in front of my customers that I'm sure you would love to put in stores and such.

"My fault, I forgot you were an...
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Look, you twerp, you need to stop trying to dump you customer on me! I've told you we don't carry the stuff she needs, you do not need me to tell her that. She's going to just get madder (and she's already torqued) because you transfered her again.

And then I'm going to have to kill you.

So don't do it.

Tell her she needs to go to the corp store where they DO carry what she needs, we don't.

Are you retail folks allowed to sit down during your shifts or do you have to stand the whole time even if there are no customers? I make my guys stand but I wondered if you have noticed a difference in productivity?

Usually I don't have trouble, as a customer, dealing with care but god bless it all, they're on the fast track to pissing me off today.

You croutons (in care) need to stop using accessories as a dump line for anything you don't want to deal with! I had a young man looking to purchase a new Sidekick 3 (upgrade) sent to me. And now I have twice gotten the same angry woman screaming at me and the LAST TIME the abysmally stupid agent who sent her over didn't even tell her they were transferring her, just dumped her on me.

You idiots, knock it the f!ck off.

one of my many pet peeves is there are people walking in the mall and they stop right in front of your kiosk and look in the cases and point, then i step in and say hello, they get all pissed like i just harassed them

YOU WERE THE ONE WHO SHOWED INTEREST!!!!

does this happen to others, or is it just me?

well, i suppose it doesn't happen to people who actually have a "store" be it in a mall, or a freestanding location, but other than that...

You can talk to me about the most stupid crap. I sit there and try and move on. You take your time. You have to get info from someone to ship to so I hold for like 3 minutes while you do that. Finally after a few minutes I realize my talk time is already screwed and I am done with your order. so then I thought , what the hey maybe I will finally be nice and talk to you since you want to talk. Then you cut me off like I'm a dumb as or your in a hurry and and thats just rude. Wonder why I hate people .

I can see why you've spent 7 hours on the phones trying to get this resolved... you won't shut the hell up and let me do my job.

I just spent 10 minutes AT LEAST listening to her b!tch and complain about every single problem she's had in the 7 years (per her) she's had service with us.

Well we had a couple of problems... the first one, if she'd SHUT UP would have taken a grand total of 18 seconds (which is how long the screen took to open) to fix. She had a problem with an order, didn't get a headset, opening the order showed we'd sent out a new one yesterday, she should get it in a few days.

Well THAT wasn't good enough, she was also pissed because a sup in that department didn't call her back yesterday... which I told her was (an...
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This customer just went off on me because I had to transfer her to wrnty and she didn't have time because she was driving to work and that her provider needs to call and take care of it for her. She kept trying to give me her number to call her back after it's taken care of. I had to explain I am in an inbound call center and she just went off and said she was changing carriers. 🙄

How many of you are worried about being robbed?

I'm not even getting the phone in stock but we're still beefing up security just for that retard who wants the freebie. I wanna hang up a sign that says, "We don't carry the iPhone." but I don't think it'll really help.

"Well you'll need to talk to customer care for that, I can give you the phone number as well as transfer you over."

"Uhhh... Can you give me the phone number."

"Yes, and then I can transfer you."

"Uh, what's the number."

"Blah Blah Blah."

"And can you transfer me?"

"Yes, one moment please."

"You're going to transfer me?"

"Yes, here we go, have a nice day."

Der.

Every Single Day... without fail I get customers asking for obscure strange special things for shipping.

"Tell them to ring the bell three times and bark like a dog."

"They have to come at exactly 3 in the afternoon or nobody will be home."

"You have to tell them that it's the third buzzer up, second to the left, and they have to hold it down for exactly 32 seconds or I won't hear it ring."

Or they ask for specifics that I don't have.

Most commonly "What time will they arrive?"

"Can they take it next door if I'm not home?"

So do they really expect this stuff? What company can they order things from and make that kind of request? We use UPS to ship, not the non-existent TMOshippers company, we have exactly zero control ...
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I'm bored...........

...........need something amusing to read!!

😕

Dont you hate it when Moolz come in and want to pay their phone bill and its 1200 dollars and they blame it on you

I just had a customer call, very irate, who demanded an supervisor when I finally figured out what she wanted and told her I just flat didn't know...

The question you may ask?

What is the name of the CEO of BigPink?

That is why she is pissed, because I, Peon #1 don't know the name of the CEO of T Mobile (A company I am technically outsourced to anyways, so I report so somebody else entirely!) So I got the Coaching cue on the line... guess what? They didn't know either nor did THEIR supervisor. I am glad I'm not the only one who doesn't know and doesn't care what the bigwig's name is.

Of course the conversation was 12 kinds of confusing anyways. She started out saying her incomprehensible name (Farynya or something like that b...
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...including a call to Customer Service because you can't remember your own friggin' social security number, just so you can change your mind and decide you want to "shop around"?

You will die tonight. Just wait.

I hate this phrase. I hear it about 20-30 times a day. "No one told me that giving a phone to a 14 year old would give me an $800,000 bill! I want a credit!"

"No one told me dropping my phone will void the warranty."

"No one told me calling to Canada wasn't in my Nationwide calling plan!"

What happened to basic human intelligence? DID YOU THINK ABOUT ASKING BEFORE YOU RACKED UP THE CHARGES?? Nope. Becha do now though. 👿

All happened today. Gotta love it.

Before I even opened, I had 2 customer people walk into the store and stand in front of the desk. I didn't even look up. I have several signs on the front of the building and one on the glass of the door all of which said CLOSED.

The first guy says "well, are you gunna help me?" in a gruff angry tone. I looked up and said "When I open. My door being unlocked doesn't mean my systems are up and running for me to do any business. I'll be ready within 5 minutes when I'm scheduled to open. If I'm ready before hand, I'll be happy to help." He said I didn't have any signs up saying I was closed. I pointed them all out to him as I turned them around to read OPEN. Get this...he wanted me to sell ...
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I want to know how many other reps have lost sales or had to deal with at&t on this particular "rule". There are NO TELLING how many sales I have lost in the last couple of months due to cus comming in and saying...

"I just got off the phone with customer service and they said they would put a note on my account saying you can override my contract and give me a new phone at regular contract pricing".

It is crazy that we go through all of the same training and we arent even allowed to do these types of things.

🤭 ☹️ ☹️ ☹️ ☹️ ☹️ ☹️ 🤭

So they're being rat-bastards again and have me crossed into the wrong department.

This pisses me off more today than usual because they've taken many of our agents off the accessories lines to give a full training in that godforsaken department. I'm not one of them so I am 6 months out of date on training that was slap-dash to begin with (I got 1 hour training, not even that... they're getting 3 days.)

But this caller... what a gem.

He purchased a pre-paid phone and received the box today.

Apparently there are stickers on our boxes (Official looking BigPink stickers.) and there was one that was cut covered up by an identical one that was intact.

He felt this merited a call in to ask about.

What the heck am I supposed to s...
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Hehe How's that for an eye-catching and salacious topic?

I was trying to help a pair of young ladies activate a Boost unit over the phone. They needed something special done so we couldn't do the activation over the Internet.

So I just dial 1866-BOOST-4U over the phone and put it on the speaker phone. I should hear something like "Welcome to Boost Mobile..." out of the phone, right!?

Nope.

"Oh Yeah Honey. We're Hot and Wet and Ready to Play." This recording bursts out of the phone, with a lady talking in her bedroom voice...

I look at the customers... They look at me.

🤭 🤭 🤭

I hung up the phone and tried 1-800, and then 1-888-BOOST-4U. I had the right number the third time.

As they were leaving...
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