Shop Talk

Well hot d@amn! We just got an e-mail saying "If you've parked on the south side of the building." or something to that effect. "You need to move your car... There is a fire."

We have a friggen wildfire burning not 20 feet from our side door but guess what... neither rain nor sleet nor power outage nor snow nor wildfire will close this call center!

It's a friggen adventure every day!

Oh wait, it's getting better! Now they are blocking the doors and not letting anybody outside! So we're trapped in a death-trap with a fire raging along the dry hillside next to us... so when the fire gets up around the building we're screwed.

Oh my gods, I am going to die today aren't I?

How's everyone's day going with the official launch of the iPhone debacle. Anyone had any super awesome experiences with this yet?

A mullet with a mexican under it. No racism intended.

... I'd advise that you pray, or get a coupla guns, before your shift starts, because it's gonna get ugly!!

...so say it here ;)

Come on folks, give us your best one liners and quick-shots at customers who say something or do something that really deserves it. Think of this as creative venting.


Big sweaty guy in FL: That phone has never been near water.
Me: If not by the beach, its been by your face in the summer, sasquatch.


Customer: No, no, I've been with this company for fifteen years, I know your policies.
Me: We've been open for about seven, and policies change like underwear around here.


Customer: The customer is always right.
Me: No, the customer is an ass**** until proven human.

Church ladies are the worst. I can say this because my mom is one and I grew up going to church every week during my childhood, so I'm not stereotyping out of my element. They have somehow convinced themselves that because they believe in God, anything else they believe in has to be correct.

I have a lady who bought a phone and she keeps calling to say the battery is bad. She can't get more than 4 days out of it without recharging it. I asked how often she talks and she told me she doesn't use many of her minutes because most of her calls are between other VZW phones. I had to explain that just because it didn't use minutes in her package didn't also mean it wouldn't use battery power, but she was still convinced that something was...
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Bah. Piss off jerkweek.

He was told by the idiots at Care to call Accessories and we could give him a free car charger and a battery instead of them giving him some minutes.

Now what I'm reading into all of this, based on what he said, is that he's pissed and moaned a lot and we've tried many times to pacify him by offering him bonus minutes or text messages. He plays the system a lot.

Well we can't, it's not an option, and for a guy who comes off the way this @$$clown did I wouldn't even if it were an option. Just because you feel entitled does not mean you are, you're just a spoilt brat.

So apparently when he's out of contract he's going to cancel his line and go to another provider who knows how to treat customers right. A...
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Why do people not understand that if you wet your phone you might break it?

Me: Goodmorning thanks for calling ________ this is __________ how can I help you?

Custy: Uh yeah I might have wet my phone a little yesterday.

Me: (ok??!!????) Alright sir is the phone still working?

Custy: No it just turns on and says "insert sim" I called customer service and they said bring it into a store to see if its the sim card or the phone thats not working.

Me: Sir, you do realize that water damage can ruin your phone, right? Your phone is likely ruined if you wet it.

Custy: So can I bring it by so you can see if I need a new sim card?

Me: Sir I'm sure that your sim card is fine. If you wet your phone its the phone thats the problem....
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Me: Thank you calling ********* this is *********, how can I help you?

Her: Hi, is this urgent care?

Me: Uh... no.. this is ******

Her: oh, ok. Thanks. *click*

WTF
Did you not listen to what I just said when I answered the phone? 😡

I wanted to say "uh, no. That would be 911."

i just got done with a 3 line port over from T-Mobile

my numbers are really low for the month, but that helped out tremendously

just thought i would share 😁 😁 😁

This was taken from a web site called The Consumerist: Shoppers Bite Back

http://consumerist.com/ »

http://consumerist.com/consumer/sprint/sprint-will-c » ...

Here's the full article for those who are firewalled at work:

Sprint Will Cancel Service For CDMA Customers Who Roamed 50%+

Sprint will cancel the accounts of CDMA customers who "excessively" use roaming, starting March 15, 2007, according to a company document provided by an internal Sprint source.

Starting February 26, 2007, CDMA customers who roamed more than 50% during either November and December, or December and January (we're not quite sure which, sorry!) will receive a mailed notice that their service will be canceled.

Graciously, Sprint won't charge these cust...
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Ok, first off I am indirect and i am not a corp hater and hate the whole argument between direct and indirect so please don't trun this into a flame war, I beleive there are some idiots working in both channels and it is all who you get, but OMG this poor old guy got ripped off.


Just had a 65-70 year old man stop in here didn't understand his bill. They had upgraded from some old $10 a month and $25 a month plan. They went to the 69.99 Family plan. Prior to that they were averaging 250 minutes together(including night and weekends) So not heavy users. This guy had vcast, navigator, text messaging, ringback tones, asurian insurance on both phones and he had no clue what any of it was. I checked his phone and navigator was not even downlo...
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So had a customer come in because he wants to know why he's paying the MTT phone tax. He doesn't live inside the city limits, therefore he thinks he's not a resident of that city, and that he's exempt from their taxes. (Even though his address & Zip Code are registered to that city). I never wanted to call someone a dumb@$$ more in my life. He's been a customer with us for over 7 yrs, why does he care now? And where he lives is in a hoity toity neiborhood....why's he care? And what does he think his property tax rates are based on? A state average? Or does he technically not live in this state either?

Why are people so ignorant?

just had a guy in here (arabic i think) who said his friend stole his phone number and he wants it back! ok...well whats the last four of the social on the account? #### whats the password...takes 20 min trying to figure it out....social doesnt match...sir is this your account? yes i pay the bill. whose name is it in. well.......blah blah...was in my name then we changed it to his name....now he stole my phone number...blah blah...i pay the bill....

omg.....

then he says, what if i start a new line can i come in tomorrow and get my old number back? no, you can call customer service to change your number but i dont know if they would be able to get your old number back. he says, well it was my number first....

i have no idea ...
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it broke...a done bay any ery mont an it done work.....wha goo a warinty if you cant replace it if it damaged? 😳

god i love the south.....

ok so i work for att wireless...90% of the time when i have to call customer service on behalf of a customer or to square their account away , special upgrade etc i run into issues. yesterday i was changing a sim card for a customer who was having reception issues. it was under the husbands name and the wife came into the store . i clearly saw her as an authorized user to make changes to the account so i went ahead with the process. a problem within my system forced my to call customer service on the issue. the first thing out of the customer service reps mouth was "whats your full name"...i said my name and that i was calling on behalf of a customer. she immediately went defensive and said she wanted to speak to the customer. this is alread...
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Guys phone was stolen back in January.. anyways we replaced his phone and DHL lost the package. He told me has has been out of work for 2 weeks and is losing money. I advised him he would receive his phone 2-3 bus days. He said "so I have to lose even more work over this?" I finally told him " Well sir maybe you could buy a temp phone."
He was like excuse me?
I said "well that way you don't miss anymore work, thats not good. I do apologize for the inconvenience."
He still didn't get it. I have no sympathy for people who tell me they lose business over a damn cell phone. Go buy one. Lets say he made min. wage. What is it 5.50/hour?
Thats $440 gross for 2 weeks. And how much is one of those cheap little phones? 🤨

The guy was an EMT...

c: rambles on in broken english so that i cannot understand one word

m: im sorry, i'm not sure what the problem is sir

c: i call electric company and it ask for number option (he points the 4 buttons above the keypad) and this no work when they ask for 3

m: all you have to do is press the number that best suits you from the menu, in this case 3

c: oh ok, let me try.

He dials, presses 3, and starts throwing a fit because it supposedly wont work.

c: here you try

hands me the phone

me: ok. (i dial the number, listen to the menu and press 3)...the tone when i press the number key is fine and it brings me to the next menu...

i hand him the phone
he puts it up to his ear and says

c: it no wor...
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Would make it's agent stores compete with the product they are selling. I'll say it flat out, our sales destroy every COR store in a sixty mile radius. And somehow, this merits AT&T ****ing our store. Last time I called in for an exception upgrade, this guy on the other end of the line says he has a pop up to ask how much we're selling this guy a Treo 750 for. What did I say? Free. It's all free. That was just an annoyance, the real deal here was the next time I called for an exception they asked to speak to the customer for verification. Sure, no problem. Two minutes later the customer promptly said 'I changed my mind' and left the store. Curiosity got to me and after checking the notes I see that the rep offered the customer a free Motorol...
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Tell me, seriously, is there any place out there that does not have a cut off time for overnight shipping?

It's seven at night... pacific time! So for you, in Georgia, it's past 10.

You're far far far (like 3 hours) too late to get it there tomorrow. Be reasonab... oh, right I forgot, you're an idiot.