Shop Talk

So a whole bunch of sheep have decided to port over to the Death Star to get their hands on the iPhone. My thought is that this is going to end up being a mistake. If they were happy with their service here it's just stupid to transfer to another provider just for a name (that's all you're getting with the iPhone, a name and some hype, over a couple of different phones we carry that are cheaper and have the same features, if not better features.) I figure in about 3 months they'll be back complaining about what a piece of trash the iPhone is.

But because so many people are porting over to that other company the Death Star has apparently gotten back logged (so we've been told) now we get to spend the day hearing customers say "Why haven...
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Is nothing going on today?

I'm really bored!!

Where is everyone?

I need something to do and waiting on customers isn't cutting it!!

I thought this was way too funny not to share.

I was watching the 11 o'clock news on Friday, and they did a little bilp about the iPhone. They showed people in the apple store, and talked about all the hype surrounding it.

Then, the anchor comes back on and says "The iPhone will not be available in Vermont because AT&T does not cover this region. Please be advised, if you travel elsewhere to purchase the iPhone and plan to use it in Vermont, AT&T WILL terminate your service."

Obviously I knew that, working at a cell phone store, but I thought it was pretty funny that they explained it on the news. Now I can laugh twice as hard at the people who don't listen! 😈

C- I want to add a line to my plan for 9.99.....

Me- Well....You currently have one line....You would have to convert to a famliy plan....

C- *gives me funny look* That's not what it says on the brochure....And the guy down the street said he could do it....

Me- Well, that's not how it works....

C- OK! We'll "think about it", bye.

So we've been in training. Which I don't mind, not really. If they're going to keep putting us in the awful department the least they can do is show us how to do the job properly...

The only problem? Well the problems I suppose.

Training was Fri, Mon, Tues. 7am - 330pm

That's the first problem... who the heck thought 7 am was a good plan? Most of the class was falling asleep this morning... because the trainer had to turn the lights down for the overhead thing. He had to wake one person up when the lights came back on.

And Friday was my day off. Every Single Person there missed at least one day off because of the class.

Today I was supposed to START work at 11... which is when I ended up taking my lunch.

I need sleep...
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Doesn't seem like it's very useful as theres no terminal access to login with it... but it's been hacked. Once someone figures out how to log in, it could be pretty dangerous...

http://apple.slashdot.org/apple/07/07/03/1622212.shtml »

Phone's poop ain't bumpin' today like it normaly is. Must mean I'm the only guy not making money today.

I had a customer come in with no insurance and a wet phone that they purchased with a plan 4 months ago. The guy complained and moaned to me about how the phone is a piece of crap because it didn't survive being fully submerged in the bottom of the lake. He gave me the speech about how much he spends for his service every year, to which I said...yes...you are paying for your service...the whole normal speech.

The guy came back today trying to return all of the accessories he bought 4 months ago to get new ones because...here it comes...you got it!!!! He complained to every customer service rep he could get on the phone until one of the little bastards caved! If the rep gave out this phone is reading...shame on you...grow some. They...
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Ok, so I just got into work. The phone rang while I was opening, Caller ID showed that it was a local bank. I pick up.

M: me
B: bank

Me: Thanks for calling Store, where you can buy stuff. How can I help you

B: Hi, I'm trying to get in contact with one of our customers. He doesn't have a landline. Is there any way you can give me his number or call him and let him know to call us?

Me: No. We can't give that information out to anyone but the accountholder.

B: But we really need to speak with him.

Me: You can try calling our customer care department, but they will give you the same answer, we can't give that information out.

Seriously, of all places, a bank. I seriously hope they wouldn't give someone my account nu...
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When you call to ask about returning an item, we ask that you please listen to everything we say so as to avoid a 20-minute argument that just keeps going in circles until you realize that in-store credit is not the only option we have to offer.

Sincerely,

YouSuck.

I am 3 months pregnant. I have had outrageously horrible morning sicknes, all day long. i can't even keep fluids down. Some days I can control it and after one little trip to the bathroom, I can make it through the rest of the day. But some days I'm attached to the toilet like its my last lifeline. A few Sundays ago I started running back and forth from the bathroom to the kiosk. After about 4 trips, I told the other guy, I can't do this all day. I had been there for about 2 1/2 hours. Sundays are really slow, and I usually work them alone, so I figured he could handle it. I have. He was totally understanding, said he would let the new manager know if he needed too, I decided to call the RSM anyway, no answer. Left a message, probably with h...
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customer
"um hi i bought this bluetooth headset about a year and a half ago, and i want to get a new one this one isnt working."

me
"im sorry but we only have a 30 day in store exchange policy and your product only carries a 1 year warranty."

customer
"but it hasnt worked since day one..."

me(starting to get annoyed lol)
"so your headset hasnt worked for a year and a half and you are returning it now"?

customer(probably feeling really stupid)
"ummmm....yes i have been busy with work"

so we get these customers alot , i dont understand how somebody can be so stupid , you tell me it hasnt worked since day one why the hell would you wait almost 2 years to say something , you know damn well nothing can be done about it and to ...
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EAT CELL PHONES!

I've had 4, count 'em, 4 phones come in today chewed up by lawnmowers. 2 had insurance, 2 didn't. The 4th is in two days, and we get a huge run on insurance flyers immediately after the 4th. I'm prettty sure that we aren't going to have any left by the time the 4th gets here!

Cingular is the biggest bunmch of morons not allowing their Authorized Retailers not carry the I Phone since the Authorized Retailers make up about 70% of all of Cingulars business. I hope they have fun losing all the money they are going to be losing by not allowing it in all stores. 😈

I've just had a useless day so far. I literally just had the short bus pull up in front of my store. The driver escorted 7 older special needs folks into my store. He walked over to my desk and conversation went something like this:

Not really a Custy: I can't deal with them anymore today. Can I leave them here for a while to look around while I take a break?

Me: No

Custy: Man, I just took all that time getting them in here

Me: I'm a cell phone store, not a babysitting service. What did you really expect me to do? I'm going to have to ask you to get everyone back on the bus, or at least outside. If any of my phones or accessories are broken, yourself or your charges will be responsible for the replacement cost. Tha...
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I gave this lady a loaner phone to use until her new one came from Asurion. She brings it back today and the LDI is red. I say...I can't take this back and now you have to pay for it.

Custy: What? Why?

Me: See this little red sticker, well when I gave you this phone it was white...its red now. THat means you got it wet.

Custy: I didn't wet that phone

Me: I'm not saying that you're lying ma'am but I can't take this back becuase my job would be on the line.

Custy: WEll what am I supposed to do...?!?!? BLAH BLAH WHERES YOUR MANAGER BLAH BLAH IM DISSATISFIED...BLAH BLAH

What a waste of 20 min. I told her to call customer service after my manager told her she had to pay for it.

How long have you all been in the wireless industry? I've been for just over 2 1/2 years.

"No one told me that"
Did you read your contract, or just sign it like an idiot?

"Such and such said you'd replace my phone if I dropped it"
Well sir, "such and such" lied to you, plus, you're an idiot.

"I want a free BT headset, car charger, leather case, and activation fees waived if you want my business"
Well, I want 2 hookers... good ones, plus the ability to fly, but it's not gonna happen.

"I wanna talk to your manager!"
Me too. Wonder where he went?

"I wantz one of dem bleep bleeps"
I'm sorry sir, I don't speak Moronish. What can I help you with?

"Why isn't Canada covered in my calling plan"
*pulls down a map of North America* As you can see ma'am, Canada is above the USA, located here on the map. It's not part of ...
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I hate this term!!! Customers come in all the time here in Central Virginia and say "Cut my phone on!"! AGGGHHH This stupid oxymoron saying! Rednecks!

I currently work for at&t XBM. I'm considering working in a Sprint Store. Is that a smart move or am I crazy?