Shop Talk

Is anyone else still on the clock? 👿

Sadly, I am not cool enough to own a Xbox 360 nor was I cool enough to reserve a copy of HALO 3.

So one might wonder what I will be doing after work...I will tell you this. It will involve Stolichyna Vodka and cigarettes. 😈

My sympathies to my fellow Cell Phone slingers who are still on the clock.

WooHoo! Only one more week till we're done with you! 😁

As indirect agents, we can't accept returns of accessories and phones bought in other stores. Many of us have used an analogy along the lines of "Would you buy something at Best Buy and try to get a refund for it at Circuit City?" to explain why it can't be done.

Well yesterday I was at Walmart, and I overheard a man in his thirties (so he should know better) tearing the girl at the service desk a new one because she wouldn't give him a refund for a CD he bought at Kmart ("Well why not, you sell it too!!").

So my analogy is spoiled, because apparently some people really do try it.

🤣 🤣 🤣

I have just found out that my store will be closing on Oct. 31. What should I do? Should I go work for COR and stay with AT&T? Should I go work at verizon call center? What should I do?

So how many of you waited out in front of stores last night for halo 3?

Woman walks up to me while I'm eating lunch and minding my own business.

C: Hi, I just bought this card and I'd like to add the minutes on it to my phone.

She hands me an AT&T calling card (which has nothing to do with cell phone service) and a Verizon POSTPAID phone.

M: 😳 Ma'am, I'm sorry, but I can't help you. First of all, that's an AT&T calling card. Second of all, you have a postpaid phone, you can't add minutes onto it like a prepaid. Third, I don't sell Verizon and I don't know how their postpaid sysytem works.

C: What do you mean you can't help me? I've been a Verselizen (how she pronounced it 🙄 ) customer for two years! This is the worst customer service I've ever had! I'm going to call customer service and...
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if i spend a good chunk of my month salary on the Iphone... will i still have to pay the freakin deposit to start service?

obviously mr customer you know exactly what is wrong with your phone, though you have no training or knowledge on your phone or how SIM cards work.And obviously all my crazy thoughts on it are stupid and wrong. please continue to tell me all the reasons YOU beleive it is not working.
Oh and you've never had problems with that phone? well it should work forever without problems then, don't mind that its 4 years old.
Yes I broke it. Putting a new SIM card in it was rediculous of me, and caused your phone to break.
AAAAAHHHHHHHH
sorry he has been here arguing first with me, now with the call center rep.

I have been having a lot, and I mean, A LOT of your customers coming into my store (VZ Prem. Agent). They all have the same complaint, that since ATT took over, their service has gone to pot. Scratchy calls, static, dropping calls, not getting calls, voicemail, and data slow to respond, etc.. I get probably about 5-10 ppl in my store every week about it (I live in a slow area, not much traffic, so 5-10 a week is prominent to me). Don't get me wrong, I love the opportunity to get some sales on my end, but it's kind of a downfall, because where these customers live, we don't work that well either (rural areas on VZ in my area suck), and I hate selling someone something knowing that they will be back in monthly to gripe at me about it. So,...
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So had this old guy in this morning to buy a refill card for his prepaid....

me-So sir, if you put the $100 card on your account, you get a $10 bonus.

him- So if I get the hundred bucks I get a ten dollar bon3r?

me 😲 🤣 yeah a ten dollar bonus.


Poor guy was so old he didn't even realize what he has said.

Wow so first thing this morning I unlock my door walk in and this little 4 ft tiny lady in sweats and a huge coat and a scarf thats all 8 sizes to big comes in to pay her bill.
c: custy
m: malibu_377

c: i need to pay my bill

m: ok to pay in store with cash there is a 3 dollar convience fee

c: well I can't pay the 3 dollar fee

m: i'm sorry but that has to be included in the payment.

c: its people like you that make people not be able to pay heir bills so they just shoot them selves.

m: wow, i'm sorry you are having a tuff time but there is nothing i can do.

c: well fine here is the money.

ok so she turns out telling me she is a avon lady. my opinion if your that low on money get a better job!!
when she left i told ...
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This guy ask me about the iPhone. I told him. He got mad when I told him that his discount won't work on the iPhone. He yelled at me because I told him that he couldn't get a free iPhone, and his 20% discount won't work on the plan with the iPhone. He said that COR told him it would. He is still yelling at me, and mad because now I won't listen to him.

Maybe he will pick up the hint.

Why for the love do people think they are being nice and sneaky and stand right behind you instead of saying "Excuse me, do you have a USB cable for my RAZR so I can tether it to my computer?"
Or were you just really that interested in watching me eat my lunch that you didn't want to say anything and break the moment? Freak. 😁 Just let me know you are there, it really isn't going to piss me off. I would rather have you do that then stand there staring like a frickin stalker until I turn around and OH!! Hello!!! What can I do for you?

today was probably the longest day of my life... today i finally finished a 5 week boring, intense, longggg training... i cant wait to start dealing with custys again... haha riiiight... i quit... 😁

LAWRENCEVILLE, Ga. (AP) - A man captured neighborhood cats and kittens and fed them live to his pit bulls, authorities said Thursday. Tye Hilmo, 21, was charged Thursday with aggravated cruelty to animals.

Hilmo was already in jail on drug, firearm and probation violation charges, Gwinnett County sheriff's spokeswoman Stacey Bourbonnais said.

The new warrant charges that Hilmo "did give injured live cats and kittens to his pit bull dogs and let the pit bulls kill the already injured cats and kittens. Hilmo would capture and injure neighborhood cats for this purpose."

He was arrested Sept. 10 after investigators serving a search warrant on his house found guns and two pounds of marijuana, Bourbonnais said. He has been jailed since t...
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There is a booth down from mine a ways where these guys and gals just grab people in the mall and do something to their nails. Well come to find out these people that all work there all live in the same house. Now its not just a few people though. Theres about 15 of them. Each one of these people are actually from Isreal(i prob spelled that wrong) and are over here to avoid joining the military and getting shot at or bombed. Heres the kicker that I dont understand. Every one of these guys and gals look like models. The women are absolutley beautiful and all the girls in the mall drool over the guys. People trafficing? Wonder how their actual living conditions are. The house they all stay in is pretty small. Another thing that I was thinking ...
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I'd replace my brain with one right about now. I've got a retardedly high quota, and a friggin dead store. Dead. Like... Really friggin dead. No one has even looked at our door today.

I'm seriously kinda pissed about this. My quota for contracts is retardedly high (105). I made my data numbers. But I just need contracts. Hell if I don't sell ANY data for the rest of the contracts I need I'll still make the numbers... but I'm not getting $200 this month because of working this store.

This is the first month I haven't made my numbers happen. I'm pissed. If this week doesn't pan out... (need 6 upgrades/new acts per day) I'm gonna be pissed.

Customer service is a hard thankless job. A job that needs to be done that gets very little respect. Customer service reps are the most important people in a call center. Without good customer service reps everyone is unemployed. Reps don't forget your value and don't be bullied by the customers or management.

Marcus Graves,
former cinglar rep

🙄

Okay, so I work in a mall kiosk 👿

Yeah, I hate it. And the fact that I am working on Saturday.

But this one is DRIVING ME UP THE WALL!

This woman is on her phone talking to either her drug dealer or pimp (my assumption) and she keeps wondering over to my kiosk...wait here she comes again...DAMNIT! Okay so she is talkin on her phone and she keeps wondering up to my kiosk, looks in the display case, and then looks up at me. I get off my stool and walk over, "Hello mam, is there something I can do for you?"

She looks at me and mouths "Im ON THE PHONE!" 😳

This little charade happens THREE TIMES! 👀 😳 👿

Finally she gets off the phone and then comes to stand at the kiosk. I immediately grab my phone and...
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