Shop Talk

If you are here and you are in the cellular industry what do you do? And if you can say who do you work for? We can network maybe pick up some contacts for eachothers companies.

ive worked for a verizon dealer for about 7 months. i applied to an att cor store and have my interview. assuming i get the job (which i dont know yet), is it weird for me to want to stay with my indirect because of my customers? i mean att cor is better and pay, benefits, and hours. but i have so many customers, i feel guilty. this is my first cell job so i wanna hear from you guys that have jumped around.

Not time-wise, but the state of the phone/packaging?

I'm wondering if it's different from carrier to carrier or not.

1. What is your best phone? / Which is better?

Do you tell them the most expensive is best to make more money or do you tell them the truth based on your knowledge and experience? When I worked for AT&T, we were told that we could not give personal opinions on different manufacturers when asked by a customer. I think this is BS. We were told to educate the customer that all phones pass rigorous FCC tests and are all equally good. From my experience, Nokia and Motorola are the best manufacturers. They get the best signal and overall service. Not to say that the other manufacturers are bad, but from my usage and work with cell phones, Motorola and Nokia are the best.

2. When is the service going to improve around here?

Do you tell the...
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Okay, I actually had a customer with a high (about $200) bill that was courteous, polite and soft spoken. She asked me to decode her bill for her (the store's empty, so that's okay) and she wants to know, how come her bill's starting point is $149? After explaining the charges for 4 phones to have unlimited data, txt and insurance, she pouted (quietly)and I ran her through the numbers again. She finally sighed and thanked me for my time, and left the store.

I don't mind so much doing bills like that! The last custie with a big bill, complained and yelled at me until I had to threaten him with the police!

So we are out of Moto Q's at my store and my entire market...so I call the guys in Colorado because they have a bunch. They said they could transfer me one because I have a customer that needs one. So I get the phone today and the box is trashed!!! I search the esn and it was exchanged in as a defective!! Jerks!

Ours is 30 Days, less than 500 mins of airtime usage, and the phone must be in the same condition it was sold at, and the label on the box not removed for rebate purposes.

Just had a customer who bought a phone for his wife 2 weeks ago. Says we didn't tell him about the 500 min rule, and that it's up to us to fix it. Well, sir, you were told, because it was ME who sold you the phone, and I always explain the policy, and have them read the Return policy form before they sign it. Nevermind you brought the copy of the exact same policy back in the store with you.

"But my wife is hard of hearing, and can't hear out of this phone"

I really wanted to look at him and say, "It shouldn't have taken 2 weeks and over 10 hours of usage on ...
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I think I'm gonna buy my employee dinner if he DOESN'T close this sale. The lady he's talking to is so annoying that I never want her back in my store again.

Who told my customer they make a fitted leather case for a 8525?

I always get at least one customer a day that come in with a company phone. I hate this and this is why:

C - My phone is ready for an upgrade and I want to get a new one.

R - I can help with that. Let me pull it up here. What is the cell phone number?

C - 555-555-5555.

R - And may I have the last four of your SSN.

C - Why do you need that?

R - (To commit identity theft! 😈 Just kidding!) To verify and fully access the account.

C - 1234.

R - That doesn't seem to match the information we have on file.

C - What do you have?

R - I don't know. I do not have access to the account until I have that.

C - Well, it is a company phone.

R - (Why didn't you say that to begin with? Oh, yeah. You wanted to annoy ...
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BUT PLEASE DO NOT BATHE IN IT!!!!!!!!!!!!

I am certainly going to have a skybox there now. Okay, so I used to be the manger-in-training here at my store. That changed this month when my company failed to let me know that they were going to make changes right? Well, let's just call that strike one.

So two weeks ago I was supposed to take my vacation right? Well, that didn't happen because I have had a revolving door of employees under me in my store. One even tried to steal a phone and put it on his own account like a retard. So since he got fired I couldn't go on vacation. So I guess that would be a belated strike two. For the last two weeks I have worked. :-(

So tomorrow is supposed to be my vacation day 1. Finally, ALL DAY FOOTBALL AT THE SPORTS BAR MY NIGGAS! And then toda...
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i've had some weird effing customers.

told me that I sound sexy. I don't think I was suppose to hear that.

A customer just came into our store asking me to program one of their old phones onto an existing line, of course i start the procedure and when it's time to power the phone on, the LCD screen doesnt work. I notify the customer and they already knew that it didnt work and wanted me to continue with the programming, I began the OTA programming and of course it fails, meaning i needed to manually program their device. Without a screen, this seemed pretty much impossible, but i followed the exact steps to program blindly and failed miserably... I told the customer I couldnt activate it....

Customers response: ...Well why not?

Me: *slams head on desk*

I am an authorized Cell One dealer. My store is across the street from a plaza that has a Verizon COR store. A couple miles down the road is a Cell One COR store. Normally, I am pretty slow, but 75% of my customers say the same thing:

"Wow! It's not a zoo in here." COR stores are important and necessary, but because they are normally spread out far (the nearest Cell One or Verizon COR store other than these are 50 miles away) they are normally packed. This allows me to pick up sales (and payments) galore. I had a family of four come in this morning and sign up for a new family plan because the Verizon store had a two hour wait. Cha-ching! I have at least one person a day come in to upgrade their Cell One phone because the COR store was to...
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Who thinks they work for the best indirect or 3rd party dealer? I worked for Alert Cellular and it sucked, but I work for SC Kiosks now inside a Sams Club and it freakin rocks!!!! I think in 2 1/2 weeks I have sold more phones and accesories than I did at Alert in 5 months.

Cust:My sprint phone is so wonderful. I love it. (HE continues to tell me why he likes it)

Me: Whatever.

Cust: Aren't you going to try to one up me?

Me: No. I don't really care enough.

Cust: So, you wouln't try to give me a free phone to prove me wrong.

Me: No. Why would I? I got customers who are willing to pay for the phone.

Cust: Dang, it didn't work.

Then he just runs off. What is wrong with people.

I have a customer that did a relocation the a COR store botched. She was eligible to upgrade at the time but now is not. I have had CARE change her contract date so she would be eligible but POS2 still wont let me upgrade her and activations says that if CARE approves an upgrade they have to process it. Can CARE process an upgrade in my dealer code?

that guys think I am stupid.

DA=Dumba$$
M=me

DA:How are you doing?
M:Fine, can I help you sir?
DA:Well, I just want to talk to you. So, tell me about this phone.
I tell him about the N75.
DA: What time you get off?
M:2pm (this is a lie)
DA:Well why don't I come back and get that phone, and you can show me how to work it over lunch.
M☹️as my skin crawls) So, you are you looking at getting a contract?
DA: No, I just want the phone. So I will pay $50, and ...
M: The phone is $400.
DA: Comeon, my future girlfriend can give me a little discount.
M: EXCUSE ME! I would never go out with you. And even if I was that drunk, high, and retarded, it will still be $400.
DA: Come on Little ma...
Me: Okay, how about this, let me just do ...
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