Shop Talk

Why is it every friday, all of the retard get directed to me? I had two of the best customers today. The first guy has a blackberry pearl and wants to delete files. Walking him through the menu, he gets to an area that i don't show on my screen and i ask him to tell me what's on the sub menu. here, he SPELLS everything for me. 'OK, sir - press options.' 'which one is that?' 'o-p-t-i-o-n-s' 'ok' and the rest of the call progresses to be even worse and then i find out he CAN'T read. i'm not trying to diss illiterate people, but if you want to own a pearl...fill in the blanks here. The second man i talk to wants to change his ring volume. You know the type, sr citizen who can't hear. About 1/2 way through the call, i'm yelling and 1/2 ...
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Sprint.. They still can't figure out why I can't receive text messages from other carriers. I can only send and receive texts from other people who have sprint.
?? wth

Oh how i miss the extremely high amount of customers who require a 400 dollar deposit to activate a new line of service at this mall. You make it all worth while Harrisburg mall. Cheers to you.

This is the funniest thing that has happened at work in a long time...

OK so we have this really dumb girl that works here and I'm not exaggerating when i call her DUMB...
she had to send a fax to our manager but she didn't know how to use the fax, so she asked one of our coworkers to help her. so he sends the fax and she wants the copy back. This is where it gets hilarious, he convinces her that a fax teleports the paper to wherever you send it. it didn't take very long for him to convince her that when she sends a fax the paper disappears and reappears wherever you send it. so she actually e-mails our boss to tell her that she needs that paper and that if she can teleport it back!! 🤣 🤣 🤣

Our manager calls and is like ...
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Hello people i am newbie to this forum, have been a cingular att agent for 3 years though. I have been scoping out the talks and you guys are really informative, and hillarious....so many stories I can relate to....so anyways just wanted to say hi....

I just got hired on a new job.... This is BORING

i just watched my 2 line that i spoke with last night at 6pm get activated in front of me! i spoke with them last night for 15 mins about service, phones, etc. gave them my card told them that i was going to be here from 11-7 and to come in and ask for me. so yeah they came in, DIDNT bring the card and DIDNT ask for me either! what the hell is that! 👿

Why do some sales folks feel the need to bash other sales folks to try to get business? What's worse is when it happens within your own store. I've got a rep in one of my other locations who tells all of the customers to come see her and not to go to any other locations because she'll "give them a deal and everyone else will rip you off".

Reps at the corporate store 45 mins away also play the same game. They tell the customer that we don't know what we're doing and that we're going to rip them off, even though we fix more of their mistakes than anything else and match all of their pricing.

I'm not starting a war between direct and indirect. That's not what this is about. This is a complaint about how reps think the only way to...
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Any folks from NC on here? I am possibly moving to Boone in the summer to go to college out there and was wondering if anyone had some inside scoop on wireless jobs in or near the area.. Thanks!

I love when customers ask that when you offer them a free phone if they activate a new line of service. What the F*** do you think it means douche bag?

"...where's your man at?"

That's how it started. Then it turned to this:

Customer: "How much do I have to pay?"

Me: "I'm sorry, I can't actually look up your bill. You can dial *3 from your phone, though."

Customer: "I want to pay as little as I can get away with today to get it under my spending limit. How much would that be?"

Me: "...I'm sorry, sir, I can't look up your bill. But if you dial..."

Customer, talking to wife on the phone: "Hold on, she's looking up the bill right now." To me: "How much is it?"

Me: (holding back the raising of the voice) "I can't look up your bill, sir."


Before that it was two guys still drunk from last night paying a bill and wanting to know if you could eat stingray.

It's gonna be...
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Customer comes in my agent location.

C - "I got this new phone a couple days ago. I've been charging it, and trying and trying and trying, and it won't turn on"

M - "Where did you get the phone from?"

C - "My mother ordered it for me over the phone"

M - "Ok, let me take a look"

C - "I just don't understand why it won........"

M - 😳 (Interrupts) "The battery isn't in the phone"

C - 😳 "I feel stupid" (leaves)


AS he should! How do you seriously rip everything out of the box your phone came in and miss your battery?

Seriously why is that so hard to pronouce? I know they speak English but in American English, there is no X sound in the word ask/ed. ARRGH!

So she placed the order with her social and other information and in with her Husband's name and credit card information.

He name wasn't anywhere on the order. That's basically fraud.

She did this online mind you.

She says that the order was supposed to be completed... it wasn't, it's canceled because it's not a legitimate order.

I have said at least eight times now that the order is canceled, I don't know why anybody would tell you differently but I am showing the order as canceled. I'm sorry, that order is canceled, you must have the card in your name, it's for identity theft prevention. No ma'am, it is not completed, it is showing submitted...

You get the drift.

"so why is my bill even higher now?"

Becasue d-bag now you have 700 minutes to share with your five line family share plan and you normally use 3500 minutes.

This took me 45 minutes to "splain" (explain to you and me). WTF is with people today?

Using mobile phones for more than 10 years gives a consistent pattern of increased risk for at least two different types of brain tumors. This was the conclusion of a summary that reviewed sixteen other research studies from seven countries – USA, Finland, Sweden, Denmark, United Kingdom, Germany, and Japan.(1)

Cell Phones Are Like Radios

Cell phones are more like radios than traditional telephones in your home. They emit low levels of radiofrequency energy (RF) in the microwave range while being used. They also emit very low levels of RF when in the stand-by mode. Using a cell phone can place the radiation antenna close to the user’s brain and this can lead to the absorption of comparatively large amounts of electroma...
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But it is about how frustrated I get with my job sometimes from a company view. 😛
I'm just really tired of telling people yes, we ordered that 2 weeks ago, we will have it here by this Thursday. And it doesn't come this Thursday or the next or the next!!!! And when we do get phone and accessory shipments in, it's mass amounts of the phones we never sell and we never get any of the phones we actually need. Sorry, but in my kiosk we rarely sell the Nokia 5300. WHY DO I NEED 35 OF THEM??!!!? Or the new Nokia pre paid phones. Why do I need 55 of those? Not to mention we have 8 cupboards. Two for each carrier and two for Dish and supplies. My T mobile is taking over 4 of them!!! We have no room left for any other worthless phones that aren't go...
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I just took over my store after the previous manager quit. I've got one minion...pardon, employee...hired, and had another. One seems to be doing fine, but the other didn't show up for his second day.

Here's the thing. I've been in management in some capacity or another for quite a few years, and between my own experiences and other managers', I'm noticing a trend. Instead of, y'know, calling the job just started and having a two minute conversation ("Hey, this job just really isn't working out for me, I'm gonna quit."), people have been doing a lot of simply not showing up. Are they simply not growing 'em with balls anymore? Is this as common in the cell business as it has been in regular retail lately?

Anyway, this was just a brief ...
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i just talked to a customer that wants to port from nextel. he told me that the sprint rep told him that he should switch to sprint (?) because they share verizons towers. so was he just trying to get him to stay/change to sprint (i thought they were the same..) or is that true????

Attn: VZW Reps


I haven't seen/heard all the details on this yet, but I have seen some things that certain feature changes will require a contract renewal. Does anyone know if switching from a basic america's choice plan to a select plan will be included with the no contract extension?