Shop Talk

I've worked in the cellular industry for two years now. One thing that I both love and hate is customers who want to argue with you. I hate it because it is usually frustrating at the time, but it normally makes a great story later and it is great to see a customer humiliated when they are proven wrong.

C - I broke my phone and I need to activate this new one.

R - I'm sorry to hear that, but I'd love to help you. May I see the phone we are activating?

The customer hands me a Verizon RAZR. I work for Cell One.

R - I'm sorry, but you cannot use this phone. It is a Verizon phone. You can only use Cell One phones.

C - That's bologna. I bought this phone for $100 from my neighbor and he has Cell One.

R - I understand, but do you...
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I just had a lady walk in and look around my kiosk for about 5 minutes looking at all the carriers. I asked her if she had any questions, who she was with yada yada and she just said no. Then after those 5 long minutes, turns around, and asks. "Where are the Verizon phones?" "I don't carry Verizon." "Why?" "We no longer are contracted to sell them." "Where are the old ones you have hidden away?" "I don't have any." "Yes, you do." "Um, I really don't." "Do you sell Verizon plans?" "No, we have nothing to do with Verizon." "Why? Can't you just sell me one of their phones and get me on their plan?" 🤨 No. Today sucks. Someone shoot me.

Will a USC 8830 work in Europe???? ARe the GSM capabilites still intact??

Which is better and why....

so i just had a guy come in the store, which has big sign that says SUNCOM.So he pops his head in and asks if we have a drug store dept.
looking at all the phones bah this is going to be a long day 😢

My manager since I started has gone way downhill.... I have had a note up for a week and a half reminding my manager I had a prenatal appointment yesterday at 2pm. He was scheduled to be in at 12:30. He called to say that he was gonna be a little late and would be there by 1 pm. At 12:45 some customers of his ccame in about a phone they bought yesterday that wasn't working. It had no service. I told them to give him 15 minutes and he should be in. While they waited, I upgraded someone elses phone. At 1:15 I finally helped his customers, even though they didn't want me to. We got the issue fixed and they left. I called the manager to know where he was and was told he would be here shortly. I reminded him of my appointment. He said he remember...
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Today is the last day of our promotion which offers a V3 for free after a $50 mail-in-rebate. Unfortunately, every Cell One location (COR or dealer) is running this promo. Almost everyone in my area ran out within a week of the promo starting. Because of that, everyone ordered them and the RAZRs have been on backorder ever since. Here is an interaction I had with a customer today. It has been edited to meet forum guidelines.

C - I want to upgrade to a RAZR.

R - I'm sorry, but the RAZR is out of stock.

C - When will you be getting some in?

R - We are not sure. They are on backorder.

C - (YELLING FROM HERE ON OUT) Gosh darn it! I have been to four different stores and they have all told me the same thing! Are you going to extend...
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the manager usually doesnt come to my store so me and my co-workers pretty much run the store day to day.
when there is an angry customer asking for a manager i usually say i am, does any one else do this or do they call their managers?

We're getting something similar, but it's still not an iPhone so stop asking me already!!



P.S. I hereby formally apologize for all of the times I laughed at the stories about people asking the AT&T reps for the iphone months before it came out. I feel your pain 👿

i just upgraded a phone for a woman. did the contract and got to the paying part. and she says, oh i dont have any money. i thought you could bill me (understandable). but after i tell her i cant, she just expects me to hand her the phone and accessories anyway. is she serious. i told her to go get money and come back. she better because her new phone is activated and i have it!!

I work at a T-Mobile kiosk and this customer asked me how much a SK3 was outright, I told her $400. She wanted to use it with Cricket. Here is how the conversation went:

C: How much is the SK3 with no contract?

M: $400

C: Ok, when I get paid I am going to buy it and use it with my Cricket account.

M: You won't be able to do that.

C: Yes I can, I have done it before.

M: I am serious, you will lose $400 if you do because we don't return outright phones.

C: Well I will show you, again, I have done it before.

M: If you do it, I will pay you $100.

C: See you in a week with my SK3 on Cricket.

M: Have a nice day.

I work in an indirect verizon Kiosk. There is a nice bright, big sign at my kiosk that says Verizon wireless. This kid was maybe about 16 or 17. Here's how the conversation went.

Kid: Do you guys sell T-Mobile phones?

Me: (rolling eys) Yes

Kid: I'm looking for pre paid

Me: We've got alot of great ATT pre pay plans for ya

Kid: Oh, you guys are Att? I was looking for a Verizon Pre pay plan

Me: Sorry I can't help ya with that. We only have T-Mobile Phones here.

Kid: Ok, well thanks. I'll come back again when you've more ATT phones.

Me: Have a great evening and thanks for shopping with Verizon.


It's fun to **** with dumb people sometimes.

Several times a day I get this.
My reply is : There are a couple of in every cubby.

We have 14 to choice...
Then they say: Is this all your phones/ you don't have many. 👿

I thought 14 was quite alot. lol

So obviously it's not your fault. It's clearly ours.

It couldn't possibly be because you called 15 mintues before the shipping cut off. Goodness no! Calling at 7:45 should make no difference whatsoever when it comes to getting your phones shipped. UPS doesn't sleep or close, they run all night. Heck! You could call us at midnight and place an order (if we were open that late but we're not because we're slackers and lazy) and you would recieve your package by 7 am!

So eliminating the fact that you called in on the very edge of the shipping time I can think of no reason your phone did not ship out yesterday. However it appears that it did not ship yesterday, rather it is shipping out today with our shipments for everything placed a...
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God I hate when I ask a customer what their number is and they say oh its xxx-xxx-xxxx. I enter it in the system "No Customer Found". I then ask them are you sure that is your number? 'Oh I gave you my home phone number'

Why on earth would I want their home phone number? I mean come on you are at the cell phone store so I need your cell phone number!!! Jesus I hate that, I want to hit them over the head.

Or the other thing is when they want to do an upgrade or replace the phone. I ask for the number that we are replacing. Then they say well the main number is xxx-xxx-xxxx. WTF? I don't want that number.

Why is it so hard to follow instructions? 😡

where is everyone at today i have had one phone sofar today i need more ppl 😲

So I had a guy just call. He was curious if I had a way to find out if someone set up service in his name. I don't have a way to search by name, but I told him I could search my own customer records to see if anything happened through my store. Although it is completely unlikely, as we obtain a copy of your drivers license, etc.. in order to run a credit check. Then he launches into a story about all the problems he's having with his landline bill, and thinks that we have something to do with it. Not hardly!

So, I get him over that, then he starts in with the weirdest stuff. Wanting to know why it is when he's on his home phone it sets his scanner off. I told him it is probably having to do with the frequency on his cordless phone....
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PLEASE STOP SENDING ME NOKIA 6133'S!!!!!! I now have 83 in stock and 27 of them won't fit in our cupboards because this kiosk is 8x13 feet and there is not much room for storage!!!! But I do appreciate the At&t Pearls we now have. But next time, can I do the ordering? I know what we actually need and its not what you want to send us. Thanks.

So I just had this girl come into my kiosk looking for a charger for her Nokia phone. All we have is car chargers and she just wanted a home one. So then she starts looking at the phones and is like, wow it's cheaper just to get a new phone. Let me get that new Nokia 6133. I explained to her that was the price for brand new customers, if she was eligible for an upgrade it would be $60. Or 230 bucks for a new one. I thought she understood that... then I showed her she could get a prepaid phone for $40 and didn't have to sign a contract or pay full price. She said she would rather pay the 29.87 (new customer price, again) for the 5300. I told her it was only that for new customers. She is totally confused. "But I just got this phone in March, ...
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M:me

AMC-angry, mislead customer

M: and how can i help you today?

AMC: i just came from the store. my phone is busted. the guy there told me to call warranty and you'd overnight me a new one.

M: well, that's not exactly how it works. but i'd be happy to try and assist you. what exactly is wrong with the handset?

AMC: i don't have a headset. i told you, my phone is busted.

M: :sighs: okay, do you have the imei of the device?

AMC: I ALREADY GAVE THE GUY AT THE STORE THAT INFORMATION! DON'T YOU SEE IT THERE IN THE NOTES! JUST SEND ME OUT A NEW PHONE!

M: i'm sorry, sir...in order to issue you a warranty replacement, i need to to have imei number.

AMC: i want it overnighted. i NEED my phone.
M: well, we don't actually...
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