Shop Talk

Why can't us agents for call centers, stores etc have freekin customers that don't b**** about everything...and when they ask to speak with a sup that thats soppose to scare us...Just recap on how much SH** us agents have to put up with on a daily basis...

Stop browsing the PHONESCOOP forums and get back to work! 😈

ok, i work for alltel in a mall kiosk until we get our new store opened in nov. i am also a realtor, this morning i showed a house to a couple who just moved here with the company the husband owns...i have to be at work on sundaya at 1 so i set the showing at 10:00...well, i showed them the house and they loved it, then after about an hour of talking about real estate stuff i heard him say something to his wife about his company switching from nextel to another carrier but he didn't know who had the best coverage in this region so i started to tell him about alltel...i always keep brochures for rate plans and coverage in my truck, so i got them out and started talking to them about phones and plans...not only did i sell a house this morning...
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vzw call center? 🙂

Have a customer talking to customer care on my store phone right now. He needs his number change because there are people tapping in to his phone line. They are going after his mother and brother too, because his mother won't sleep with them.

I don't know who "they" are yet.

BTW, this guy is about 30 and dressed nice like he was just at church.

Wondering anyone have any good stories to share....?

everyone say hi to ray!!!! https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=1414771

I feel the need to vent.

I'm in the middle of ringing up a nice deal with some people and I'm the only person at my kiosk. This means that anyone who comes up either has to wait for me or come back later. So while I'm ringing up some people's new plan this couple starts taking a car charger and checking it out. I tell them that they can't buy it at the store but only from kiosk, and if they come back or wait for me I can help them out. Next thing I know they start getting pissed off and looking for a supervisor and blah blah blah then the store manager comes to tell me how pompously annoying their claim is. I could have been mean and wasn't yet they still get mad. This is like the lady who started calling me names and flinging her id at m...
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or can we report them off of this site

https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »

this guy is the reason wirelss industry has a bad rap

does anyone know if alltel has any other world phones than the bb 8830?

So ,I am doing my best to understand a lady whose first language is obviously not English.

Now don't get me wrong, I have extra patience for people whose first language isn't English since both of my grandmas are in the same position.

BUT DON'T YELL AT ME WHEN I REPEAT BACK WHAT I THOUGHT YOU SAID!!!!

I mean... crumb. I repeated myself to make sure I did understand her right. Stupid old HAG!

So people at my store have been arguing over the pronounciation of the name. Is it Rock-er or Row-ker?

Anyone know if the kiosks will be getting the Curve sometime? We have posters and literature and a demo phone for it, but not the actual thing.

Who hates em?

Can anyone see my gravatar yet?

...DESIGNED THE MEMORY CARD SLOT ON THE RAZR V3M?!!?!

*headdesk!*

and this woman walks in needing a car charger. She's not carrying a phone with her, so I ask her what kind of phone it is.

"Oh, it's an LG." She replies. Awesome! This woman knows what kind of phone she carries.

"Which model LG is it? There are two different styles of chargers and I only carry what fits our current models."

She doesn't know, but sends her offspring to her car to retrieve it for her. During the time he's outside I show her our chargers and she then asks if she gets a discount for being an employee.

"An employee of what?" I ask.

"An employee of At&t." she replies. She works for at&t but doesn't know her model of phone? I mentally sigh and deduce that she probably has an older model and needs a charger I d...
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Cust: Hey, I just want one of those satellite laptop things.

Me: Mmmmmm. Do you mean an AirCard?

Cust: Yeah, I my laptop so I can get the internet.

Me: Oh, OK. Well, we offer a solution that enables your laptop to have an internet connection just about anywhere.

Cust: How much is it?

Me: Well, we have different models to choose from. Prices will vary depending on the model you choose. The difference between the different models will be dependant on which type of laptop you have. The monthly fee is 69.99 for unlimited usage and 39.99 for 40MB of usage.

Cust: Wait. It costs money?

Me: Yes ma'am. It works the same as a cell phone in terms of how you're billed.
Cust: You guys are ridiculous. I'll just go back to Wal-Mart. T...
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Customer ports number from Cingular to Nextel and 5 days later ports them to T Mobile because the phone with Sprint/Nextel does not work where they live. Returns all the right equipment blah blah blah. Gets a bill a few weeks later for $500, $30 some odd dollars worth of usage. He cancelled the entire account within 5 days, Nextel says since he did that and ported the numbers out, he rightly got charged the termination fees and everything. He understands he pays for usage, but why would he get charged for termination fees and activation fees because he ported his numbers 5 days later when he realized he couldn't use those phones? I thought they had at LEAST a 14 day policy. If not 30 days.