Shop Talk

"I've had this phone for 6 months and it hasn't worked since day one! What are you going to do for me?" (Ummm, tell you that you should have exchanged it when you had the chance)

"This phone is a piece of crap! I want to return it." (Yeah, that Blackberry sure is a piece of crap. I have no idea why we sell them.....)

"I'm already authorized on the account!" (No, you're not. I'm looking at the account right now. just because you have a phone doesn't make you authorized to sign contracts...)

"You told me my bill would be 50 bucks a month" (Yeah, that was before you downloaded that Chingy ringtone and went over your minutes. Oh yeah, and here in America we charge this thing called TAX!)

"Why do I have to sign a contract just t...
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but I can't put my finger on it without thinking she is a weirdo or on witness protection program..

Cannot ship her her phone because she said for security reasons she will not give out her physical address..

Dear Mr. Customer,
I don't know why your phone isn't working. Is it because your child currently has your phone in her mouth?
Dear Mr. Customer,
I believe you're opening a fraud account. Why? Because you turned to your friend and asked him what YOUR social is.
Dear Mr. Customer,
When I graduated (a short time ago) we learned proper grammer. The following words do not fall into that catergory; ain't, wanna, gots to, broked, ya'lls, and a few words that I do not dare to repeat.
Dear Mr. Customer,
You've gone over your minutes. No, it's not my fault, you were in here last week and asked me to move you to the smallest plan to save you money. I explained your average usage and you said, "No problem, my babies mama gots me another phone wit...
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When a customer comes in and out of nowhere they want a FREE phone becasue of whatever reason and they start to argue with you. What do you really want to do to them or tell them? 😈

R: No we can not view that information. Sorry!

C: You have computers right?

R: Yeah

C: Well if it is all computerized you can just look it up. There has to be a way.

R: That stuff is not loaded on our system check the recent calls in your phone

C: I deleted those.

😳 👀 🙄

Customer - Hello

Me - Hello, what kind of phone to you have?

C - Verizon, and I love it!

M - Do you love the part where they take away all the minutes that you used last month?

C - They don't do that. I have rollover

M - You have rollover with Verizon?

C - Yes. Its on my bill.

M - They don't offer rollover, only we do.

C - Yes they do its on my bill.

M - No, it is not.

C - Yes, it is!

M - No ma'ma that is impossible

C - Well you should know your competition better!

😳

Nuff said

Caller: "Yes, my scren broke. But that's not the problem with my phone> If you don't replace free of charge, I'm cancelling and going to Verizon."




Yeah, because Verizon will replace phones with broken screens free of charge, right? 🙄

This guy that I helped out about a month ago will not leave me alone. he even got a job at Sams so he could be close to me!!!! I have already bluntly told him I'm not interested, I am not looking for another relationship. I have a son on the way that I need to focus on and that he should take a shower every once in a while. and I'm sorry, but I'm 20 years old. I don't date 17 year olds. What part of that does he not get?! I will answer ?'s about your phone, but I will not be your girlfriend, I will not marry you. Do not propose again. Anyone around 6'5 250 and can bench 250 pounds or more work in Utah? lol.

Caller: "When I mash the buttons, they don't work!"



You're NOT supposed to "mash" the buttons!! 👿

Simpletons make the world go 'round.

Our glorious country is run by a hillbilly/redneck/simpleton/ingoramus, whatever you call him.

I deal with wonderful hillbillies each and every day. I relish the oppurtunity to educate such an oblivious person. I jump at the chance to tell them how the real world works, because i can.

Thats my job. I educate....

you drop phone, you pay now. Phone in pieces, you go insurance. me sorry

you wet phone, you not covered, me sorry

I realize half my calls will be from air heads. I accept that. It makes the pill a little easier to swallow.

i just had a customer take over the whole transaction!!! she came walking into the store calling out her number telling me she wanted to pay her bill, then after getting to my counter saying i want to put $89 on it. after that i just wanted to see if i can go the whole transaction without saying a word. well i did she took the reciept the while she was turning around to go back out the door while saying "bye".

1. I ask you for your mobile number, area code first, and you either A. Give me your house number, or B. Give me your mobile number area code last.

2. I ask for YOUR name, and you give me someone else's.

3. You have no idea what calling plan you're on, even though you've been on it for 7 years.

4. You call me to find out about your 'free upgrade'

5. You ask for my supervisor immediately, only to have them just change your address on the account.

6. You have a password on the account, but never remember what it is.

7. You call JUST to check your minutes. And we tell you how to do it from your phone EACH time. (I know this is an easy call, but no customer ever should have to call to check minutes, stop being so damn lazy.)
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Please stop saying that we can overnight phones to customers. We can't do that, and I hate getting yelled at when I tell them what the shipping really is. Thank you.

Someone must have been having a bad day, customer came into the store because they got a letter explaining why they were getting charged $130 for an LG C2000 still under warranty, the speaker went out on it. No liquid, little physical, but they did put a little red sticker/arrow explaining that the phone had been 'disassembled'.

[URL=http://imageshack.us][IMG]http://img69.i mageshack.us/img69/9665/lgc2000cg5.jpg[/IMG][ /URL]

Yes, that is pointing to where there is a screw missing. And when I told them I had seen dozens of LG C2000s and LG CG225s with missing or loose screws they told me I hadn't, it was impossible.

It was in my pocket when I got into an unplanned air-soft rifle war and now the screen looks like a window that has had a BB shot through it.

I was thinking of changing my IMEI in the system then in a few weeks changing it back, calling into care to say the customer (me) has bought a blackjack at retail price and wants insurance then doing a claims a few weeks later.

I have done this before but now I have a dealer line so I am a little scared to do it again.

I am currently a sprint customer, and im planning to get a new phone, i currently own the Katana DLX, but im bored and i want something funner, what phone should i go with?
I am looking for Stereo Bluetooth, Camera, Music Player, Sprint Tv, any ideas / comments would be greatly appreciated. 😁

I had a customer come in yesterday wanting a free phone, with the activation fee waived, and a free charger. The best part was that he wanted a 1 year contract.


Sure, let me throw in my first born and name him after you as well sir 🙄

list here...

the whole staring at my boobs comment she made has made me honor her as a hall of famer here

We got this free from SanDisk at a product show. They are little q-tip looking things with liquid inside and you break one end off which lets the solution drain to the other end and be absorbed into the swab. You can then use it to "sanitize and cleanse" you phone screen, PDAs, Camera screen, MP3's, Portable Games and More! There is also one tiny rag thing to wipe your screen off with after cleanesing and yes it gets filthy after a few uses.
Kills germs, fungi and viruses in seconds!!!

Ingredients: Axen30, water, Fragrance

I think if you have fungi on your phone screen you have a problem.

I have a wicked cold, I am working by myself, its saturday...and nothing but Ancient custys with retard strong questions.

Yes, I will continue to show you how to look at your missed calls, because the picture of your daughter on your desktop is HOT.

No, the frackin COUPE doesn't have a camera old timer. I don't care if Bob down at the bridge club has the exact same phone. Apparently Bob's grandkids didn't think he was quite as senile as you are, so they got him a cool phone.

Where the hell are these kid's parents? I have seen the same roaming bands of hooligans since I got here this morning at 10am..it is now 2pm. And would you PLEASE stop letting your 13 year old dress like a whore. No one wants to feel like a pedophile.

My co...
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