Shop Talk

Hey man, My L6 finally died... I'm gonna have a new number soon. Did you switch to an MD number? The one I have isn't working.

Give me a call, my L6 is still staying with AT&T but later today I'm getting a new number with vzw...

I am so utterly perplexed by this man's choice of actions that I'm not even sure where to start.

He said that somebody tried to or did set up a line in his name, fraud it sounds like. That's fine, we have ways of dealing with that. What he decided to do however defies logic.

He placed an order in our system. He didn't actually want a phone, he just figured that by placing an order he could get the computer to tell him if the account was active or not.

I am not sure what he was thinking.

Fortunately for him it went into review status and prompted him to call us.

So I've got him on his way to care, he never wanted a phone so I canceled the order. I still don't understand what reasoning he was following.

You want to know i...
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I just had a customer tell me that she wouldn't carry a cellular phone because they used childeren to mine the lithium for the batteries in Africa. When I told her that the lithium metal in the batteries is mined from brine pools in nevada, argentina, and chile, then processed electrically in the similar fashion to refining gold, she got upset and left.



Oh noes!!!! Hippie chick thinks that cel phones run on diamonds or something...

I effin hate it when people try to activate those stupid phones-in-a-box and they try to call from another cell phone to do it instead of calling from the phone they actually want to activate. Then we have a nice situation of the phone being stuck between both systems. Now I'm wasting an hour or more of my time waiting on hold for someone to try to on-demand cancel the prepay account, refresh the postpay account, and reset the A-key. Seriously. Don't be stupid.

I go to work today and I find some return/exchange receipts from from the beginning of last month on my workstation, a post-it note of: "keep this number, delete these two numbers" etc. And on that post-it note was a note from one of my managers saying "review 4 credit."

So now I'm intrigued. I pull up the account, and I start to read about four seperate remarks from CARE about how the customer is questioning her "high" bill, yadda yadda yadda. Then the kicker: "customer returned phones on (date) and called store to verify. Manager (name) said he'd review the account and take care of it. Hence, the receipts that were left for me this morning. The customer returned 2 phones, and I did the return apparently...(customer was trying to go fro...
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No one on your team of 15 reps hit goal for the month.

Yet the call center as a total hit goal. That means that the jerks in charge put our quota too high to their benefit -- they knew what kind of calls were going to come in and they jacked up everyone's quota really high so that even if people hit only 60% of their total, THE bosses get paid.

In our center we have to hit 50% to get our commision check. I've had at least 10 people come up to me and say they didn't even hit that. I've never even heard of one person doing that before (unless they were gone for the entire month or something).

That's scary. That's mismanagement.

It feels almost... criminal to jack up quotas to a point where no one but five or six people in a cent...
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It's funny. I used to really enjoy this job.

Whenever I come into work (I work at a call center) I try to put a positive face on things. But it's like the second I step in the door, I am just beaten down until there's nothing left but defeat.

Take what happened yesterday. I get into work, and come to find out that that the box where I store my headset and paperwork (because I don't have a desk -- that's another story, but my desk was taken away and I get to guess on who is not going to be in and take theirs -- has been used for someone's trash bin. I'm not talking about pieces of paper thrown away... someone decided to dump all of their used Kleenex on my headset and papers.

Okay. Gross. So I wipe down everything I have with that h...
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I currently work for an Indirect Verizon company in Texas. I have only been in the industry for the past 9 months, and hey, it's not the best, but its work and I see some potential to make some descent money. Here is my problem...I really would like to switch to the direct channel of sales. From much of the
things I have heard, it sounds like there is alot more job security along with health benafits, etc... Now whats the problem, you might ask yourself? I am a felon. I was charged for possession of a controlled substance in '98 and was later convicted. Now I have no other scrapes on my record, but this one has made my life so much easier as it is(being totally sarcastic). I am not narrowing my sights on solely Verizon corporate, but would...
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i wonder if any of the people from the "worst customer of the day" stories ever read these forums and realize the stories are about them...
do you think they would change?

So yesterday I'm working with a customer and I got up from my desk and walked 15 feet to the phone display... well he liked the krzr, well the one on the display was dead so I walked back to my desk to show him my personal krzr... it had disappeared... well I called it like 10 times and looked all over the store, but it was gone, and the security cameras don't show my desk... I was ticked! So a couple hours later we had slowed down and I finished with my last customer so I started to call the police to get a report for the insurance, well lo and behold 2 phones were sitting on an empty desk.. I walked over and one was my krzr and the other was a loaner that someone had returned that morning, my recent calls were totally deleted the loaner h...
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So today my co-worker and i were standing around chit-chatting when a customer came in. My co-worker started trying to assist him.

Customer: "what would i have to do to add a line to my account for my daughter?"

My co-worker started explaining the change from a single line to a family share. Line activation fee's. Possible pro-ration. The Usual crap- "And then you pick out the phone for your daughter. The placard prices are on 2 year contracts of calling plans 59.99 or higher. However since you are adding a 9.99 line, normally it would add $50 to the price of the phone, but we can waive that requirement for you today. Also they come with a 50$ mail in rebate".

Customer: "Well i saw the Lg Envy advertised for like 80 or 90 bucks in t...
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Does anyone know if the iPhone would work with an anr plan?

This lady explained that she had just started her new billing cycles with T-Mobile and asked if she signed up today if she would be able to keep the minutes she paid for. 🤨 I explained that it would be impossible and she told me she was lying because another person, in another mall from another authorized retailer (my previous employer) told her that she could.

me = me
cust = crazy old guy

me: thanks for calling... can i have your name please?
cust: yes i got this summons for jury duty...
me: 😕
cust: i need you to get me out of this.
me: sir, you do realize you have called a cell phone company
cust = thats beside the point. i got out of jury duty last time, and i can't go this time either.
me: ummm... you see, we just provide service for your cell phone. we don't have anything to do with jury duty....
cust: THIS IS RIDICULOUS! YOU SENT ME THIS SUMMONS AND THIS GD SURVEY I HAVE TO FILL OUT AND I KNOW IF YOU GIVE ME THE RIGHT ANSWERS TO THESE QUESTIONS I WONT GET SELECTED!
me: 😳 sir, we have nothing to do with that
cust: you didn't send me this summons?
me: 🤨 no
cust: w...
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🤨

Anything special or funny happen to anyone today? I'm bored out of my mind.

I had ALL FOUR out Monday, and I'm lookin' like a chipmunk today; they say that the 2nd post-operative day is the worst for swelling; I should put some blood on my mouth for the trick-or-treat kiddies tonight 😈

anyone else have theirs out, recently or otherwise?

the only other strange thing is I don't feel any effect from the vicadin that I was given; it still hurts either way, just not quite as much when I take it. still can't chew worth a darn....

A guy was waiting for me this morning when I got here. He was freaking out before I even got to the front door.

C - My phone was working last night and now it's not this morning. I need another one.

M - Well sir, once I get the store opened, I'd be happy to look at the everything for you. Hang tight for 5 minutes or so.

C - I ain't got 5 minutes. I'm already late for work, but I can't live without my cell phone. It's all I got.

M - I can't do anything to help you until I'm open. You'll have to wait 5 minutes (which would have still be about 10 before I usually open) or just go to work and deal with it later.

He waited by the door looking angry the whole time. When I let him in, here's what happened.

M - OK, let m...
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So what are they? What are some of the idle things you do while at work, when you're bored? Like what I do :

I take a sheet of blank paper, and put a bunch of dots on it with a pen, by tapping it. Then I connect the dots in random order, and then color them in.

Or, I take a notice or some internal letters that go around on our desks, and I fill in the letters. I'll fill in the spaces in a letter "O" or "D", any letter that has an enclosure in it.

So what are the time-wasters you have come up with when you're bored at work?

I decided to buy a krzr.


ahaha.


now im gonna have fun messing around with this phone