Shop Talk

Some random guy came up to me and was like "What's the capital of Vermont?" I said "Montpeiler." His response... "Congratulations. You just won my business." I was confused for a second, then he explained to me that he has gone to 6 different T Mobile locations, they have not known the answer and therefore were not smart enough to handle his 3 line activation he was interested in. And when I explained our deals to him, he was even more excited. lol. Yay for me. I've only been here for an hour and it's so dead here it's sad.
ON another note: I hate the sound systems right in front of my computer. Everyone thinks they need to turn them ALL THE FRIGGIN WAY UP!!!! Die Bose die....
On yet another note: I hate the guitar hero 3 game set up in f...
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I don't mind offering free phones, I really don't care.

What I mind is when people bish because we are ONLY giving them six choices of free phone, four of which have Bluetooth and a camera, two of which come with a free Bluetooth Headset.

So you gawddang crybaby, stop whining because you want a free RAZR2

It's a FOUR HUNDRED DOLLAR piece of equipment. We're offering you a $150 discount, that's the best you'll find. Yes, when you ordered the phone the agent told you if you didn't like the one you chose you could exchange it for any phone on the web site...

That didn't mean any phone on the web site for free dipspit, it means at the PRICE LISTED ON THE SITE.

Sure, you can have a supervisor, they're not giving you a free RAZR2....
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Whose idea was it to make those stupid "Conan the Barbarian boots" in style for ever girl at the mall these days?

I'm talking to this guy about getting a prepaid phone for his wife and how to add minutes. He is probably around 70. Well, someone sets off the security alarm at the jewelry counter, which sounds like a fire alarm. This guy flips out and is like "what's going on?! what's on fire?! Can we get out or are we going to die in here?!" I calmed him down, and I don't mean to laugh, but it was REALLY funny to me.

we have securite cords on our live demos throughout the store. each one has a secondary sensor. believe me all of it is done neatly so you dont have to try to finaggle it off to see the aspects of the phone. BUT THERE IS ALWAYS THAT ONE DERRNNN PERSON WHO DECIDES THEY WANT TO PULL IT OFF FOR NO REASON.

to the customer who just pulled off the security cable: YES IT WAS YOU IDIOT WHO SET OFF THE ALARM SO DONT STAND THERE AND LOOK AROUND AND ASK "WAS THAT ME" NO SH&# SHERLOCK YOU JUST PULLED OFF THE CORD WITH THE RED LIGHT....


people are freakin idiots

i hate to brag but i just had the ceo of a major trucking company stop by my booth who has nextel currently...he just wanted some info on plans and phones...well we talked for about 45 minutes...out of the blue, he said "i tell you what, i just went out of my contract with nextel and i would like to place an order for 400 units" i damn near shat myself...every unit on an individual plan with ins. and unl text...that just made my year...i think i just hit quota for the next year or so...lol

hey sweety!! hows it hangin!?

I bought a rokr about 3 weeks ago and I had to do a 30 day exchange on it once already, because my memory card was making the phone freeze up. I love the phone, but when I try to load mp3's on it using Motorola phone tools, It switches all my ring tones around that I have set for my contacts. Has anyone heard of this, or know how to avoid it? Keep in mind this is the new phone that I have only had 1 week. Also does anyone know what "hot messages" are? Help would be greatly appreciated.

... you make me cringe.

Just had my 2nd customer of the day.
Neither bought anything.
Been here since 9:30, only 6 hrs and 15 mins to go. 😢

I'm sorry your service isn't canceled.

YOU did not call in to cancel it. That would be why it's not canceled.

I'm sorry you're on day 33 of our 30 day return period.

YOU should have read the paperwork that came with your phone.

I'm sorry you thought just turning off your phone (as in holding down the power key to turn it off) canceled the account.

YOU should have paid attention when signing up for the service.


Enjoy the service YOU signed up for, that WE provided.


Sincerely,

The rep you called an a**hole 6 times on the call because YOU'RE boned.

P.S.
Bet you'll pay attention next time you sign up for something.

If so i got a question

Im trying to update my cellebrite machine and in the instructions it says to use the UME36. any idea on what a UME36 is? 🙂 thanx

out front that says "bluetooth headsets $25" this guy comes in and says,"how much are your $25 headsets"

Seriously.... I get at least 1 a month. I don't do anything different then when the activation goes through. Then I have to waste more than an hour talking to a hundred different technical support reps, explaining that the problem is usually solved if they rebuild the account and phone number in the switch. " oh no ma'am we have tried that"... really try it again..., really there is something wrong with the esn"... can u just try i guarantee it will work... i will ma'am"... oh it worked this time... really... who woulda thought. Does anyone else have this happen to them? I swear i am the only one, especially because tech support thinks I'm crazy to suggest a rebuild!!!!!!

Ok so I work in a store, not a call center and this had to be the weirdest/funniest call I ever got.

M: Me
WC: Weird Customer

M: Thank you for calling _____, this is Dave, how may I help you?

WC: Yes, my name is Weird Customer and my phone number is (555) 555-5555. I've read that starting next June, a new area code will be available. The new area code is 111. I would like to change my area code from 555 to 111.

M: *blinks* well I'm not sure that will be possible, you'll need to check back with us next June.

WC: Can I please have your store's address, I will send you a letter asking to change my area code from 555 to 111 and keep the rest of my number, 555-5555 the same.

M: *pauses, then gives the adress*

WC: Thank ...
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That Flip Swap (a company that buys used phones then refurbs them and sells them) sells them to terrorists to explode IUDs 😕

Ok.

We can bill hardware (phones and accessories) to accounts if they are more than 60 days old and meet certain requirements.

We also have a limit of $250 in a two month period. This is for your protection. It's also completely inflexible. I do not have the ability to get around that... So I will happily bill to your account if you are eligible.

This idiot could NOT figure this out. It was simply beyond him. I told him 3 times... he could not grasp it. He got mad because he said "Well then I don't have a phone!"

Really sir, what are you talking to me on? Oh your T-Mobile phone? Right, because you want an EXCHANGE. I know you have a credit on your account, doesn't matter, I can't put this $350 in hardware on your account....
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My supervisor is such a D*CK, his big pet peeve is sup calls. Well I haven't had a single sup call in like 3 weeks, not only that but he's been my supervisor for like about 6 weeks now and has yet to take a sup call of mine.
And today I got one, it was over Canada roaming- cust got the Canada roaming package for discounted roaming voice and data rates. Well the bill has now printed and apparently the customer used more min and data than he thought he used and ended up with 300.00 in roaming voice and data charges. he disputed said charges a week ago- the rep who he spoke to submitted a high dollar adjustment (invalidly of course.) and the Adjustment Review team denied the adjustment. I explained to the customer, very tactfully I might add...
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I've been since 9am and I'll be til 9pm. So far not a single custy. It doesn't look like I'll walk out of here today with much in the way of sales...... 😢
How is everyone else's day going?