Shop Talk

so I have this lady in the store right now, she comes in and tell me if I can charge her phone and that she is a "member of the company" meaning a customer!, lol, well I said sure I can charge your phone.....



now this is the funny part…., she then tells me " my daughter told me I was eligible for a free upgrade, can I get a free Bluetooth instead?"
😳 so I figure she didn’t know what the meaning of " upgrade" is, so I said to her, well an upgrade means that if you Renew your contract you can get any phone at the 2 year discounted price, or choose one of the free phones we offer,

And guess what!!!!!!!!!!!
She said... “Oh no I don’t want to renew my contract I just want a free Bluetooth instead of my fre...
(continues)

So I work at a cart in the mall (yeah it sucks our new store is opening in a few weeks).We have to show up early to open everything but we leave the case lights and such off till we open at 10am. Never fails some asshat walks up and wants to pay a bill. I tell them we are not open yet and that we will be open at 10 like the rest of the mall. Some of them even have the nerve to get all bitchy with me. I make them wait till right at 10 before I will help them. God I wish I could punch these people in the face. I would feel so much better.

Just spoke to a custie who has a BJ (the first one) and he was claiming there is a recall on that device. Anyone know about this?

Oh, and the custie was brilliant. I offered this guy almost everything. Exception upgrade, our warranty service was willing to exchange even tho it is out of warranty. I offered courtesy credits, he asks for a warranty extention on the refurb. 90 days isn't enough time?!

He then tells me he doesn't like to be on the phone much (MUTE KEY, Then why the hell are you on my phone?!), and then I offer to waive all ETFs and cancel! Not good enough. He can get the phone cheaper somewhere else? Go for it, thanks for calling, release.

Stupid.

okay I have been open for only an hour and I am ready to go home because of the lack of customers. I can say one good thing I can have the door open because its finally sunny and not down pour rain. YEAH!

Just wanted to take a minute to say Happy Father's Day to all the fathers out there!


In memory of my dad ...

James Odell Wright Jr.

RIP ... I love you dad!

I am currently hovering as a cust and a cust care rep fight it out. It's HILAREOUS!!!! Oh man. I love that rep becuase she is just telling the cust how it is. oh I love it becuase I'm just sitting here not doing a thing! 🙂 😁

https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »

Speedywalk
"It ain't broke, it just needs duct tape!"

Yes...That felt Good.

I'm with AT&T in the Mall...

WILD OLD LADY, Just came in freaking out about her phone which was on Roaming....

haha..she thought she was with Us, then I explained to her who and what ALLTEL was and she said she heard VZW was her new carrier...

I said, "They're right over there with that Big Red Checkmark on their stand."


Enjoy her crazy ass...

Some how, i been stuck with back to back escc calls. I am burnt out. I hate people at this point. Friday the 13th...i hate you too. **customer + fire = burn**

Blackberrys... ☹️ Worst phone that youth target for "hip"

is that most of them are STUPIDLY selfish...

And too many of them act like babies that need a good pampering. (when in fact they are babies that need a swift kick in the arse.)

me-thank you for calling sprint-yada-yada


cust-i just want to know if im eligible for an upgrade


me-sure,let me help you with that.can i have youre mobile number or account number


cust-uhmm,wait a sec
(slams the phone)

me- 👿

Cause i m about to shoot something. 🤣 😢

any ideas?

This guy walks in with his vzw check sealed up in his envelope and wants me to take his payment. I tell him I can only take cash payments. He proceeds to call me a d*bag and tell me my store is a ripoff.

What is wrong with people these days? I have NEVER said that to someone just doing their job. Seriously what is wrong with people these days? is it global warming? is it the rising gas prices? Or is the internet destroying our emotional processing chip?

c: i dropped this phone the other day, now it won't work. i bought the phone just 2 weeks ago, don't you have a warranty?

me: yes, we do have a 14 day warranty but its only if the phone is malfunctioning because of manufacture

c:well its malfunctioning

me: probably because you dropped it

c: well i have insurance

me: may i have your number and name please?

c: 210xxxxxxx _______________

me: it does not show that you have insurance

c: YOU sold me the phone, what did you do pocket the money for insurance?

me: yes ma'am i did sell you the phone but i would have no need to pocket any of your money

c: well you need to do something about my phone, why don't you just do the warranty thing and say i didn't drop the phone
...
(continues)

I hope this call wasn't recorded, but at the same time I hope it was.


This guy REFUSED to let me verify his account. He would only give me his name, and was appalled that I would not allow him to upgrade a phone without verifying his account first. I've never heard someone get so mad about it.


Me : I'm sorry sir, I won't be able to upgrade your equipment without proper verification of the account. It's for your own security.

Dumbass : THIS IS RIDICULOUS!! WHY SHOULD I HAVE TO DO THIS? IT SHOULD BE ENOUGH FOR YOU TO JUST BELIEVE I AM WHO I SAY I AM!!

Repeat that conversation for about 5 minutes. Then I kinda lost my patience. Then we go to :

Dumbass : I want your name! I'm writing a letter to complain about your sh!tty ...
(continues)

😁

I just had a lady ask me to exchange a dress from JC Penney's here. I am at a FREAKING KIOSK!!! My day is officially complete. I can close up shop and go home now.