Shop Talk

It is going to be a long night

Who is still working in here?

It's several times a week that a customer comes in with an obviously water damaged phone and says something to the effect, "can humidity/moisture do that?"

Um, yes, that is a form of water so if you get it in your phone or saturate your phone in high humidity it can damage it. Case in point:

http://www.cnn.com/2008/US/06/06/crash.ap/index.html ... »

"HICKAM AIR FORCE BASE, Hawaii (AP) -- The Air Force said the first crash of a B-2 stealth bomber was caused by moisture in sensors and estimated the loss of the aircraft at $1.4 billion."

Well, sir, if moisture can take down a 1.5b super plane, then it won't have much trouble at all taking out your Razr v3...

🤣

ok i got this lady and she wanted to know about upgrades mind you that she has a BB a.t.m


ME: "yes ma'am you can upgrade your line for another 24 month commitment"

HER: "What i HAVE to sign ANOTHER 2 YR with you ugh, ok what are my options?"

ME: "well ma'am an upgrade means any phone of your choice if I was you and if you like the BB you have now I would stay with what you have"

HER: " well that is not an upgrade now is it and so why do i have to sign another 2 yr if i get the same phone"

ME: "well ma'am i am selling it to you at a disounted price and that means a new commitment unless you want a NON-PDA phone"

HER: "is that like me having a porch and trading it in for a ford escort is that what you are telling me"

ME...
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Just curious what phones the people in the industry have.

I recently got a Samsung Blast, and I love it! It's by far the nicest phone I've owned, it can check my email, surf the web, all without a data plan, and it has very intuitive shortcut menus and keys.

Before this phone, I had something like the Motorola v365. It had a camera, bluetooth, but horrible UI, as most Motorola phones do, in my opinion.

Before that, I had the Samsung SGH-495. Although it did not have a camera or bluetooth, it was easily better than any phone I've had but the Blast. Great UI, great shortcut keys, only real complaint was the sound quality would crap out here and there, and the battery started losing its charge quickly. It had, of course, been sitting o...
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c: Im paying too much what are the plans like now?
m: Well sir for what youre currently paying theyre actually offering 100 less minutes right now.
c: **** that way too much.
m: Well sir we can save you quite a bit of money with another carrier
c's gf or wife or whatever slutbag with full body generic tattoos: You don't have to be a smart ass about it.

wtf? We sell 3 different providers. ****ing whore.



This other guy comes up:
c: Can you guys set up an account with no id? I know my driver license number.
m: No.
c: You don't have to look like I'm an asshole.
m: ?

****ing asshole. And who exactly knows their driver license number without having it? Obviously he thinks he can defraud a multibillion dollar corporate conglome...
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That during the slow times there was something to do... right now I wish i had Guitar Hero in the back of the store and could rock out and wait for the stupid buzzer on the door to go off... It is so damn slow today and all i can think about it the fact that I'm not making a dime yet gas prices keep going up and up and up an up... makes my guts churn ya know

ive sold t-mobile for 3 years now. no matter how much gp i make my boss ($24,000 last month) i always seem to have the same little check. anyone working for a wireless store that needs a top gun? i would just go to anoter store in the area but there is none. let me know..

anybody have any info on this? is it any good?

Weirdest interaction ever.

M= me
C= Coworker
WC= weird customer (or any other WC you can think of)

M: What can I do for you today?
WC: I need to pay my bill
M: I'll be happy to connect you with customer service and they can help you with that over the phone
WC: I don't want to talk to them
M: Well... then the other options are paying the bill at the bank, or online, but like I said, I can connect you directly to them.
WC: The manager told me he'd do it for me
M: All he can do is connect you with customer service; we cannot take payment here
WC: I don't want to talk to them
M: *stares* well... I'm afraid I can't help you then
WC: *Walks away and waves finger around randomly* This shouldn't be here
C: *frowns, under breath* p...
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Whats everybody down for tonight? I just got my bottle of Jack.

customer comes in today...

has a pen1s topper on her phone that she CAN'T GET OFF. (you know those ones you get at sex toy parties?) has tried pulling it off, twisting it off, even gnawing it off...to no avail.

we told her she needed lube 🙂 and to use her teeth a little more. 🤣 🤣 🤣 🤣 🤣

I was walking by one of the tv's in my store, and I noticed a commercial where a customer was dialing on a cell phone.
All the tv showed was the keypad of the phone, and only for a few seconds.
And I knew it was an LG vx8350.
I've been working with phones for WAY too long.

🤣

Is it possible to change the language on a Sprint Palm Centro to Spanish? If so how? its not in the pref or anywhere els that ive looked ... i called NSS and they didnt kno either N had 2 tranf me 2 tech support lol ... cust had 2 leave so i hung up.

Had an older couple in the store today. The man wanted to know why his wife's phone wasn't ringing when he called. I was thinking, hmm, the volume might be down, or maybe the phone's not activated, or it's out of minutes if it's a prepaid. 😕

Turns out the phone was powered off and simply had to be turned back on. The guy, incredulous, wanted to make sure. He said he knew he'd go home and it wouldn't work. So he called it where he stood, but, not satisfied, proceeded to walk about 20 feet away and call it again. It rang both times. I kinda just stood there...

*face/palm*

He started to argue with me that the phone shut off after about 5 seconds every time. I tried explaining to him that the phone does that to save power or else the ...
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Just had this one:

Gaye Wood 🤣

work for a vzw call center? If so, where?
I'm in Las Vegas,NV

wondering where you guys would rather work. corp reps act like the priviliged kids going to private schools, and auth dealers are like the bad/misunderstood kids from the wrong side of the tracks. what do yall think

so i just got done dealing with a customer who wanted to sit there for 45 minutes talking about how he spends millions a year on his verizon account (which is 59.99 per month) and how appauled he is that he has had to buy 4 car chargers for his 8300. I asked him if he had one to show me, to which he said "yes in the car, but i stepped on that one" which he didnt mention till now. At which point i take the stance that abuse to a product breaking said product should not be a surprise. On average i have had customers buy CLA's and not have to replace them but maybe 1 per year. He tells me thats a "person to person" basis to which i reply "yea because some people are more or less gentle with their products" to which he replies "someone should ha...
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Looking over in our policy,

The new upgrade policy had now been updated.

Now when a person 2 years have been up they can now follow our "Cage fight with a bear upgrade advantage."

Customer now can upgrade with the promise of full slashing and gnawing. Customers are aware that this change in our policy was noted two billing cycles ago by bill.

As for early upgrade we now use the "strap meat on and race a shark" advantage as per Sprints policy, just to prove that we are one step ahead.

~More bars, more places, less resolutions.
~ATT