Shop Talk

I just had a woman politely request to have her final billed charges waived, then when informed that the charges are valid (rep shopper, i'm the 3rd one), she began cussing me out, then using racial slurs against me. i won't say it, but it rhymes with donkey; essentially, "caucasian" ***** b!7ch.

that's a first!

i explained that there was no reason to bring racial slurs into this, then almost succeeded at not laughing at her. she kept it right up, told me to go home to my "racial slur" family and ordered me to waive the $43.xx charge.

"ma'am, are you actually serious? do you really expect me to waive these perfectly valid charges considering the way you're speaking to me? Um... no ma'am, i am not waiving these charges."

heads sta...
(continues)

In stead of having a great day bbq'en and kicken back and having beers and smiling and laughing. I would rather call in my wireless provider and cancel my line in contract, and not pay for a ETF. Cause it is a holiday i can do anything. 😁

Wait 175 fee... 😡 ^*$#)%$%*!&* I want your manager! I am a valued customer!

Happy F***ing holiday

MAN

I absolutely HATE it when customers will not shut the **** up!

Really, I don't need to hear your life story 17 times, all of which you told me screaming at the top of your lungs.


JUST TELL ME WHAT THE ISSUE IS SO I CAN FIX IT.

Yes, then yell at me as loud as you can. Good one, you made my headset rattle on my head. Nice set of lungs you got there. How about resting them and letting soemone else abuse the oxygen for a little while? Yeah, I can obviously tell why the last 4 reps hung up on you. Maybe it's because :

1. You are doing nothing but screaming.
2. It's only been 2 minutes into the call, and you've already called me : an a**hole, a dirty prick, loser, and an idiot twice.
3. You haven't let me say anything but m...
(continues)

No, we will not just waive the Early Termination Fee. You agreed to it when you signed your contract. Didn't read your contract? Too bad. How about not signing things *before* you read and agree to them?

I'm sorry you didn't think about your budget before you got the cell phone. If you knew you couldn't afford it, why did you get one?

Here's a tip : IF YOUR MONTHLY BUDGET REVOLVES AROUND $30-$40, YOU PROBABLY SHOULDN'T HAVE A CELL PHONE.

They are a LUXURY, not a right.

Then you say something really stupid like :

"Well... I guess I'll have to look at OTHER carriers then!"

Ok... so lets get this straight. You can't afford a cell phone right now, so you want to cancel, and want US to pay the ETF. Since I won't waive the E...
(continues)

don't let them run amuck in our mall. srsly.

found in the outgoing text list from the aircard on our kiosk's demo laptop:

"haha im chargeing verizon money lol im the bomb lol ur jelous lol" (sic)

oooh, wow. aren't you impressive, sending off a 15 cent text message from a demo line that WE don't even pay for! (well, technically, our upper echelon of management does, but who really cares - ha) I hope a chomo finds your friend's number on the aircard and proceeds to stalk you both for your stupidity.


🤣

Before i got my first sup call for the day. Tis good for hoilday pay 🙂 Bad for i could be on a island off of florida with friends enjoying life. ☹️

so i am minding my own business reading phonescoop and these little hoodlums come runnin up to the phones f'ing around with them as usual however today is extra special they bring us the qoute of the day..... "Yo shawdy look @ this junk this junk is sweet man this junk is good.... 😳 now i know its supposedly cool to talk like that i guess in some areas of culture however three junks in a sentence ! realy isnt that going just a little too far i realy just dont understand why we(USA) as a country have entertainment glorifying this ignorance?!? Now dont get me wrong i have adopted a few of these words or phrases only bc i am surounded by them constantly @ work from custies to employees... however i by no means have ever heard anything thing l...
(continues)

I need a hardware driver for my lg 565. Any ideas?

Well, I won't be getting one this year. A couple of days ago, I just completed my first year here at the yellow pin place and didn't have a single raise throughout my first year or even at my year anniversary. This is the first job that I have EVER had that I have not had a raise. Wow, I cannot believe this, I wonder if I should start looking for another one???

It's nice that the company is getting better at CSAT and customer service, but you are shafting your employees in the mean time. How long before your employees start jumping ship because others in the industry are giving more than you are??

it keeps the "I'm just looking" crowd at bay... 🙂

please!

Anyone know the major differences?!? Our store doesn't cary one and we need to keep a customer from going to a different store to get the 750p and just go with the 755p for a little more so I want to make it worth it by giving him more info on what he gets with a 755 vs the 750.
any help would be great!
Thanks

Sometimes when I get really 'awesome' 😉 😉 customers I tend to stick to the rules very well. If I am able to waive a shipping charge in certain cercumstances but this d-bag is being, well, a d-bag I'll often pretend that it is impossible to waive it. All of the sudden it's out of my hands and you ABSOLUTELY have to pay the fee. Sorry buddy.

But it just seems the nicer custs are the more lenient I am with them, willing to do almost anything, but as soon as they are jerks to me...welp. there's just 'simply nothing i can do! sorry!'

mwah mwah mwah 😈

Interesting article on yahoo. Verizon top the list among cell phone users with a 72. Tmobile and ATT Tied with a 71. Sprint still struggling came in at the bottom of the 4 Major cell carriers with a 56

I just with they would hire someone so i could have a freakin day off ggggggrrrrrrrr

What if someone told you that every moron with a mostly disposable income was getting a $600 check - and up to $1,200 if they're the type that likes to make love without protection?

Well that's what is happening!

And guess what? They just want to buy stupid stuff like PHONES!

This is like a dream come true.

"Sir, you have a $400 deposit."

"No problem! I got $600 in my pocket!

"The phone is $50. I have an idea. Since Bluetooth headsets expire after one year, we should go ahead and get you two of those today."

"TWO! HELL YES! I'M RICH BIATCH!





Yay.

This is taken from the blog of a good friend of mine, who still works at the call center where I worked for over a year. Even though it's not phone related, I know you all will see the humor! Names changed to protect the...erm..innocent. 🤣

"These people suck:

Self-centered dickheads who claim that they're experts on the equipment that they're calling in on, who can't figure out the problem themselves, and then call in and get angry that we can't fix the problem over the phone. True story:

"I've been working with chain-saws for twenty years, so I'd like to think I know what I'm doing here. I just can't figure out why it won't start."

So I run through all my basic troubleshooting which includes fun-filled and highly ...
(continues)

i hate these stupid custies who just cant accept no for an answer. this guy came up to me with an old chocolate. the spring broke and now it wont close. boo hoo. he has insurance on it and not avail for upgrade. so i told him to call the ins company, pay his $50 and hell get a new one. well here comes the whole "i'm losing thousands of dollars every minute and i need this phone on now, blah, blah blah!!!"

yea ok. cuz your 450 min plan is your business line and your income depends directly upon it 🙄 like i'm going to believe that one. next comes the "why cant you just give me a new phone?!" yea i'm just gonna hand over a new phone because you are being a baby. so i tell him that i can sell him one at retail cost. then you'll have ...
(continues)

😕
Customer came in to see if she can get a replacement phone because hers got ran over. Nothing during the lifetime of this account shows that she even had the insurance. I call someone, that someone speaks to a supervisor which has higher authority and can get more in depth info on any given account...same result. NO INSURANCE.

Now the chick that came in here says that the rep that originally helped her offered the insurance, and they said yes that they did want it, but nothing signifies that is true.

C:Well that's f#c%ed up. I wanted insurance when I bought the original phone. I paid for it, and if it's not on there now, that your guys f#@k up. And when I come back to speak to the rep that 1st helped me, or you or both, and I pro...
(continues)

C: What was the name of that phone again?

M: The G-Zone

C: hahahahaha


Ok i get it.. G zone, G spot how f'n retarded can you be?