Shop Talk

How do we go about starting one? And do any retail reps like they idea? I sa HELL YEAH!!!!!
We already dont get paid right so whats the difference paying a couple bucks to GET paid right? Thats my theory. Thoughts? Seriously if quest got one why not us?

Hey anybody here work in ohio?

Ok. The order is for a Blackberry Curve and a voice plan.

No Data, no messaging bundle... just a basic minimum voice plan. I double checked with the customer and she says she doesn't want to use data or messaging. So what is the point of paying $450 for a phone you are going to use only for voice? We have dozens of phones that cost like $250 less that do what you need.

But no, she wants that Curve...

What the heck?

Did an activation just a few mins ago. Activated the phone and so on. Was going over everything with the customer and randomly the phone rings. Apparently "Chris" had this phone number before. In the store wrong number less than 5 mins after activation. In my four years selling cellular this has never happened. Found it humoring.

So recently we had a girl transfer to my store from one of our other stores. Its been all guys for like 5 months so this hasn't been an issue. But anyway whenever she is working our store phones are covered in makeup and I have to constantly clean them off with cleaning wipes. Sometimes its a little bit and sometimes the phone is covered with an inch of makeup. Her own personal phone is that way too.

So should I say something and make her responsible to clean it and if I do say something how do I make it sound polite as possible?

Me: blah blah greeting

Customer: Yes, I need to get the contract end date so I know when I can disconnect this line.

Me: I'm sorry to hear you want to cancel! Whatever could the reason be?

Customer: I heard AT&T has something called '3G'.

So yeah... I work for a company that, technically speaking, also has 3rd generation data technology that actually runs faster than AT&T's 3G. I mean, I understand that people want to try out new services, but this... at this point, I really, really wanted to just say "okay, now you have to leave. I refuse to re-up your contract. You can beg all you want but now you have proven yourself unworthy of our service. Maybe when we phase analog back in I'll give you a call. Don't call us; we have this n...
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I'll preface this question first.

I understand that I am not a special and unique snowflake. I also understand that the company I have service with (BigPink) who I also work for, is out to make money, not baby sit me. I know that there are people who have had service longer than me and have bigger plans... however, hear me out and let me know what you think.

I have a total of 4 lines in my name (three on a family plan, one dealer line, I generally don't count the Dealer Line though so for this scenario we'll say three lines.) So call it 3 lines on a fairly small family plan. We have a 69.99 plan, a few extras (like unlimited messaging and data on one line) and pay about $100 a month after taxes, maybe $105. In four years I have ne...
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Customer and I are talking about phones... blah, blah, blah...

Then, the issue of price comes up.

"Ma'am, the Voyager costs about $300, then you can use your NE2..."

"WHAT!? I've got a friend who can get it to me for FREE! How is it 300 HERE?!"

"It's only 300 because I forgot to bring my magic wand to work with me today."



She got angry, called me the "rudest person she'd ever met", and left my location.



And I think she stole my bag of granola.

so i had to drive 45 mintes to a differnt mall, b/c they didnt have anyone to work today.

ok, no biggie.

i get here and EVERYTHING is disorganized.

the inventory/phone count is wrong.

their phones arenyt charged.

the lights are burnt out.

and NOTHING is in the right place.

and when i was trying to put everything away, the people in the store across from the kiosk said that the BOYS that work here never do anything and trash it.

ERG.
i hate fixing peoples messes.

👿

Greetings, I hope everyone is Great.

I was wondering how everyone is dealing with the constant struggle to find new activations.

It is of UTMOST IMPORTANCE, for the company I work for to basically sell 3 a day at a Store.

yes, three new activations a day...?


Take in mind these factors
-The Economy
-People already have an existing plan
-High Deposits
-High cost of phones on a Pre-Pay
-Constant reminders from higher ups.


It's a little much, but hey, it's my job

Just wondering how everyone else is or isn't coping with New Accs

Thanks,
Peace

How do I change the ringer on a htc 6800..... I want to take some of my windows media songs and turn them into ringers i have the songs in my sd card how do I save them to the phone

Things that swallow my Pinto: (throw the reference?)

a) large kiosk, the one side being about three miles from the customer. people who choose to lean over this to the point where they're practically in the same zip code as I am as I sit on the stool in back of the computer.

b) people that write the computer screen under your shoulder (and the lack of bad PC positioning and screen shades that leads to this)

c) people that have 9 lives and insist on meowing into work whenever impossible just because it is one of many parts of their happy grateful huge life that gives them grief.

D) NONE OF THE ABOVE BEING EMBODIED IN YELLEK, GOING OUT TO SMELL WHO HAS A GEEING UNPURPLE DARKNESS.

I was in another forum and some jerk told another guy that worked in the wireless industry to get a " real " job. I take offense to this because I myself work in the wireless industry. It's sad some people think this isn't a real job. Does anybody know what's considered a "real" job. Wouldn't a fake job hand out monopoly money?

Things that grind my gears: (catch the reference?)

a) small kiosk, the one side being about three inches from the customer. people who choose to lean over this to the point where they're practically spooning me as I sit on the stool in front of the computer.

b) people that read the computer screen over your shoulder (and the lack of good PC positioning and screen shades that leads to this)

c) people that have no lives and insist on coming into work whenever possible just because it is the only part of their sad sorry little life that gives them joy.

D) ALL OF THE ABOVE BEING EMBODIED IN KELLEY, COMING IN TO SEE WHO HAS AN EFFING PURPLE GLEAM.

👿 👿 👿

An old man just came and upgraded his old-old-old-old phone for a new one.

I showed him some phones, and he was astounded at all they could do. He kept saying, "This is just like a computer!"

Eventually, he settled on a Motorola RAZR, because it "looked like something from one of those sci-fi movies".

He has used a total of 4 minutes on his phone in the past 2 years. Two of those calls he didn't even mean to make.

He was as happy as I had ever seen an old man, and walked away like a kid who just was given the keys to a candy store.

He was happily snapping away pictures as he left.

As it turns out, I probably just made an 80 year-old man's month about 100 times better, because he got a new toy.

This job ain't so bad.

Thank you for coming in here and wasting 45 minutes of my time to go over plans, phones, I showed you every effing feature on the effing blackberry you ended up saying you didn't want because you didn't want to pay for the data on it. I understand that. I understand that you want to go home to your wife and discuss your options with her BEFORE you set up service, that's not a big deal at all. What I don't understand is why you would then go to a different location, activate service with TWO blackberrry's then come back here AND EXPECT ME TO GIVE YOU A DEAL ON A CASE!! No, I am not going to discount the case for you. As a matter of fact, I just may ADD $5 to the price just for good measure!! Do not sit there and say 'but he was a good sales ...
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m:Ok then your going to pay full retail.

c:Is that free?

m: No, there are phones we can do free after rebates with a new 2 year agreement

c: i dont want a contracts

m: Then you would be looking at the fll retail price

c: AT&T doesnt do that

m: All carriers that offer cheaper priced equipment do so with a contract... unless your prepaid and you make up the difference in your minute rates.

c: My son got a phone without signing any papers

M: Sir if you want to go next door and ask them which hones are free without a contract im sure Megan (the girl who works at AT&T next door) would be happy to explain what im explaining.

C: So if i call my son i can get a free phone?

UGH

Just wonder what ppl think the these two phones. any cust complaints

Anybody loosing their job in the latest Sprint debacle?

Me: Thank you for calling Sprint my name is Marc in the L&S dept, can i have the # your reporting lost, stolen or damaged?

Customer: Well, I'm trying to get a phone activated.

M: Thats ok, I can help you with that too. Whats the # to the phone so i can pull up your acct?

C: Sure. It's ***-***-****

M: ...ok im getting anything...is this a sprint or nextel acct?

C: It's a prepaid phone.

M: ...so its a boost?

C: No, its a Cingular

M: ...>.>.......

M: Umm...Sir, we're Sprint/Nextel.

C: But i thought i could activate this phone to Sprint.

M: ...No sir...if the box says Cingular then you would have to call AT&T to activate that phone.

C: ...*sighs* But I thought you could activate any phones. (and he was seriou...
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