Shop Talk

It wasn't even particularly stupid in the usual "what the hell is wrong with you" sort of way, but it was pretty idiotic.

So the customer has a line of service, her phone was stolen. Instead of calling care and reporting it stolen she simply did not pay her bill. Because of her account type the line was suspended almost immediately. That was about a month ago. Customer have 45 days with that account type to pay before the line is canceled and they are charged $200 for the cancellation fee. After that they have another 45 days to change their mind and resume the account and have that fee reversed (but at that point they get a new phone number.) Her account was suspended but not canceled and she is trying to place an order for a new l...
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that tell me i dont know jack.


i go by policy.

so dont tell me im ignorant.

http://sprintconnection.kansascity.com/?q=node/297 »


Sorry for not hyper linking, but F YEAH! It's been real Sprint, but were going where the money and hot phones are.

...and doesn't want to be working today!

Sammish said it best this morning. Working Sunday on graduation weekend is not my idea of a freakin SWEET time.

Is everybody really ok with how us retail sales people are paid? Why do I have to track and retrack and appeal and reappeal everything all the time? Why cant they just pay what they owe? How do they know EXACTLY how many deaccts we have and cant keep track of our acts at all? Now i just found out that if broke azz RMS goes down and you call NSS and put someone on a SE plan you start out NOT getting credit for it you HAVE to appeal it if you want your money. What!!!!!!!!! Crazy. Its addition by subtraction. Did anyone happen to look at the commish portal on Wed? I did I do everyday, when I looked Fri it was 600 less then it was Wed. I called and asked and of course the answer was we dont know. How can they take back money when they dont even ...
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Now, a question for concern and interest 🤨 . In which I think I handled the situation correctly.
What are you supposed to do when ALL services including landlines as well as cellular, except for AT&T, in the local area of which you are working happen to go down, including the provider you are working for, and some dookie-dumb adrenaline fixed douche bag happens to come to you and starts jabbing his finger at you, telling you, "You have to get this stupid f*ck!#g problem fixed now SON! I have a $10G contract on the line and I am waiting for this phone call."??? And of course you had already made the phone calls, on someone elses AT&T cell phone, to your supervisor(s) and they forwarded the problem to the corrective departments and this g...
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M: (*blah, blah, blah*)....How can I help you this morning, sir?

C: I just my bill, and you guys charged me for things I didn't order.

M: I'm sorry to hear that, sir. I'd be more than happy to review the charges with you. Which charges were they, sir.

C: Page 3. It says employee discount of $-17.36. I didn't order that.

M: (*headdesk*)


I kid you not I just had this conversation not more than thirty minutes ago. I had to explain to him that the "charge" wasn't a charge at all, but a credit towards the charges. He ended the conversation with "why do you people make your bills so complicated to read?"

*Outbound calls on a custy*


M: Hello this is from sprint your cellphone service provider and i'm looking for "custy's name"

M: *Proceeds with spiel*

C: Whoa whoa. I'm on nextel not from sprint

M: *palm face*

i just wanna state that it really bothers me when an account holder swears up and down and curses you out casue they never set up a security "pin", but as soon as you ask the security "question" their like,"oh my favorite hobby is blowing goats"...jack@sses... 👿 👿 👿

So I was just catching up on some exciting reading, namely the PCS Terms and Conditions, and it states: We can, without notice, suspend or terminate any service at any time for providing false information.

So my question is, if I catch the customer lying to me, shouldn't I just be able to cancel their account??

http://go.fark.com/cgi/fark/go.pl?i=3598052&l=http:/ ... »

pretty cool....

Not even clocked in yet and the day starts with....

C: If i don't get a differect phone i am walking across the street and opening an account with altell.

M: (hmmm.....sigh) Sir what is the problem...

Short version...C has warranty replaced the phone twice..when he called in to do so again he id not like the replacement phones they offered. He wants a MUCH more expensive phone for the difference in contract price. HAHAHAHA....They offered you different phones!!! You did not like them.....That is what you get for getting the free phone by calling in to activate...sometimes phones are free for a reason. You do't go from the free phone to the LG Shine thru warranty. But since he threatened to cancel they might send him one. And the cy...
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so i have been open for 45 minutes now and the other girl who was supposed to come in hasn't yet. i just texted her to see if she was coming in and her reply was no i am done i am not coming back didn't the manager tell you. understand she is 8 and a half months pregnant but a simple call or text from the manager or her would have been nice. So it looks like i am the only one working my store from now on the manager comes in twice a week for 2 hours and thats in ohh what joy the summer will hold. Sorry so long and to rant but i had to get it off my chest

i have helped 3 people.. and we close in 45 minutes..

i watched 2 movies..

how about that commission check? 😕

I got a letter at work yesterday addressed to me personally, which I found really odd, because I never get mail at work. I opened it up and nearly fell over laughing.

Apparently one of my hispanic customers had a little trouble with the directions on the mail-in rebate form. He mailed it to me at the store instead of to the address on the form. 🤣 I would have just mailed it on for him, but he didn't include the receipt and barcodes the rebate company requires.

I told my district rep I need those forms in Spanish. 🤣 🤣 🤣

But now, I have to figure out how to let him know what happened. I'd like to send it back with a letter explaining what happened, but if he couldn't understand what to do with the form, ...
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hey everyone new to phone scoop ex-coworker told me about just wanted to introduce myself and see how everyone's day was going

Maybe you work customer service for Pepsi. Can you imagine what their escalated calls might be?

"I demand your supervisor! I bought a 12 pack the other day, and 2 cans inside were not equally carbonated!! I WANT A CREDIT OR I'M SWITCHING TO COKE!!!!"


Or maybe you work in Lawn Mower customer service, and have people calling just to whine that they had to get the blades sharpened after owning it for only 7 years.

"But how was I supposed to know rocks would dull the blade? You mean I wasn't supposed to mow over all those rocks? I got 2 dents in my head from those things backfiring at me! That's soooo unffaaaiirrr!!"


How about working for Skittles customer service?

"The last bag I bought had 22 reds, 26 green, 20 yellow, 27 o...
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Where is everyone's location and what phone service do you work for.

If I see him..............

anyone here takes calls when they want to speak to a sup?