Shop Talk

Ok... so after searching everywhere to find the answer... I still have none. On the Voyager and EnV there are five buttons (2, Q, W, E, S) on the phones that are a different color than the rest... why is this? 😕

like....cx will sit there and complain to me for like...27 hours straight (lotta ot) about how crappy everything is, and they want something done like they want their whole simply everything plan for free and all this crap, and its like "I can't do that...but I can get you to the cancellation dept--" " NO! I DONT WANT TO CANCELz! IM JUST ANGRY!" and you try to talk to them but like....they just don't understand....retentions could give you the fountain of youth if you argued long enough. Anyone ever get this problem?

The call starts out with "Ok, this is what's going on." And my eyes just sort of glaze over. Just tell me already.

So she can't listen.

I've told her 18 times that she needs to visit the store. She set up the service and purchased the phones at the store. She isn't happy with the store prices and they messed up her account... I'm sorry, they did it, go talk to them, telling me about how they screwed up will do no good.

She just keeps telling me the same story and I keep telling her she needs to go to the store, I can't help her, it wasn't done in our system.

Just shut up and hang up, there are 5 people who have been waiting for almost 4 minutes because we had a system crash.

I hate Stupid People, they should all be steriliz...
(continues)

"Sir are you one the phone now?" Customer: "No." " Ok, sir. Go ahead and turn your phone off for me." ... Call disconnected.

Or

"ok sir, I am going to send a update to your phone. Now you are sure you arn't on it?

Customer: " Yea."

Call disconnect due to fired sim card. 😁

So I have someone that bought a v3xx (AT&T) - they use bluetooth in their bmw.

My fault for assuming it was compatible - I just called BMW for the list of approved devices...

the iphone - RIM 8820... and then the others...

RIM 8100 (discontinued)
RIM 8700 (discontinued)
MOTO SLVR (discontinued)
MOTO KRZR (discontinued)
MOTO RAZR (discontinued)

what the hell is up with that?

/endrant

I love when customer keep a list of all the people they have ever talked to and then read it to me like I care. I don't know who George is and even if I did why would I care if you paid your bill with george and then three days later talked to katy who said your balance was zero dollars.

Wow, is it just me, or is it deadly dull in here?

Doesn't anyone have particularly humerous account examples?

Less than semi-intelligent customers?

That's rhetorical. I know they're out there, it's Sunday after all.

Man, people who escalate over small things that are in the past or are just stupid irritate me.


The last turd I spoke with escalated because he did not get roaming services while he was in Germany.


We don't offer roaming in Germany.

He didn't call us or check on the site. Just assumed he could do it.

He wanted a supervisor because he couldn't roam.

He wasted almost a hour of my, and my supervisors time because he couldn't roam some place we don't offer roaming services at.

*sigh*

Moron.

how do we have calls in que??????¿¿¿¿ ¿¿ ☹️

The other day I was trying to make a plan change, and I kept getting the same error over and over. It said "Effective plan date cannot be later than January 1, 1900."

And I wasn't even aware Sprint had that plan back then.

🙂

i really hate it when customers say, "i'm sorry to be such a pain but......."

no you're not sorry. if you were sorry, you wouldn't have stopped into the RETAIL store to waste my time with your CUSTOMER SERVICE issue!!

so don't waste my time with your fake a$$ apology.

I just wanted to say that I really hate my job. Convincing 80 year old women that they need cell phones is a ridiculous way to make a living! This is not to belittle any of you who enjoy your jobs but I hate mine. Lots... and lots. Sprint can kiss my @ss

Do any of your employers require you to do cold calls? If so, I thought it would be interesting to share your usualy conversations or scripts.

i have a motorola slvr from that i got from metro pcs and i was wondering if there are any web sites out there that u guys knw that will allow u to get free ringtones and calltones for this phn,,,your limited to what u can get from the metro pcs web site and i wanted to knw if if any one that had a metro pcs phn can help me!!!! THANXS!!! 🤤 🤤 🤤

I don't get customers and their decisions on whether or not they buy accessories. Here are two different interactions with in the span of a few mins.

M- What can I help you with sir?

C- I need a case for my 500 year old blackberry.(he didn't really say that but his blackberry was ancient.)

M- Well let me see if I have it.

C- Thank you I really hope you have it because none of your other stores have them and I really need one today.

I look for one and the only thing we have is a case and car charge bundle which is only $5.00 more than the case by itself.

M- Well sir your in luck I have this bundle that has the case and car charger and is only $5.00 more than what the case normally costs.

C- God Damn it I don't need a car...
(continues)

Only 40 minutes left. Then I don't have to work until Thursday! Wohoo! Anybody else about to end their shift?

I keep noticing that in Consumer Reports and JD Power that T-Mobile keeps ranking higher in consumer satifaction. I can't really figure out why.

AT&T operates a larger network, and from what I can see, probably has better total coverage. (Seriosuly though, I don't know who has to most "coverage", because there could be about 6,000 arguements made in 6,000 directions.)

It's plans are more expensive that T-Mobile's, but they are aligned with Verizon's, so it's not like they're unheard of.

I recently learned that T-Mobile has something called a Flex-Program, which is essentially pre-paid with a contract.

Then it all kinda clicked in my head.

Are a majority of T-Mobile customers bumping up the ratings, simply because they're happy...
(continues)

Here's the deal. I work for a large AT&T indirect, but the money is not good enough anymore. I'm willing to explore options with VZW, AT&T, and T-Mo COR. So my question to you is ... Which one should I most look at and why?

I have a TON of experience and would prefer to be in some sort of supervisory role. But I'd like to hear from reps in ALL positions.

Obviously money is what I'm gonna look at first, but I do care about the other things such as how well the company treats their employees and their customers, benefits, and things like that.

So COR reps. Let the discussion begin!

Thanks for you feedback in advance!

I work for an agent of Alltel and in order for us to take Cash payments for Alltel we use a program called CheckFreePay. This program is set up to take cash payments from all sorts of companies (car payments, credit cards, etc...) Anyways, I have just recently had a lot of people come in to pay their car payment and they get upset that I can't see their account info, or answer their questions....Like I actually work for these companies too. No, my shirt says Alltel...If I worked for all the companies I would look like a Nascar....... These are not Alltel customers so they benefit me in no way at all....I make nothing off of taking payments. They are rude and disrespectful and it's bullsh*t. Why should I be expected to provide customer...
(continues)

Why, Mr Boss-Man do you require all of your teams in the sales department to warm transfer calls to customer care when there are 50+ calls in que?

Isn't it bad enough that you are knowingly mis-routing customer care calls into the sales department in a desperate attempt to drum up extra sales?

Poor Mr Customer presses the option to pay his bill, but gets to talk to me and get pressured into a new line.

And you wonder why our NPS is tanking?

And WHY are you then yelling at your reps for their high transfer rate when you told them specifically last week to warm transfer all calls?