Shop Talk

So a customer requested a supervisor and the call came to me in sup queue. The agent's name was Jeremy (my name as well).


Me: Hi ma'am, thanks for holding. My name is Jeremy, I am a supervisor here at Sprint.

Cust: (angrily) The agent I was just speaking with was named Jeremy!

Me: Right, but sometimes two different people have the same name....



maybe it's not as bad as it sounds, but it seemed really rude to me, lol

Not getting paid? My call center hasn't paid any of us yet and I think maybe Sprint hasn't paid them yet. Sprint also hasn't paid Verizon for the money they owe them. Is Sprint totally ****ing broke?

Working for sprint (actualy teleperformance but on the sprint project). After this i get to take a three month vacation to Panama!

One hour left!!! Then I get to go home and jam on my new Les Paul!

i just switched to helio from att because of a service hole that opened up at my house after they went 3g can get all the data connection i need there but no voice service after getting my ocean and walking past the sprint kiosk the sprint guy wanted to do anything to get me to switch to sprint so he offered me a free centro out the door and access to a sero plan (although i'm not sure why because i have to get it through sero) does helio have a plan like sero i really like my ocean and the service is strong at my house and don't wanna switch but the sero plan will save me so much its hard to pass up

I had this mexican guy with broken english so I had to find him a translator... after that workout and getting everything in order to do his upgrade it turns out his social isnt working. The person holding the account, who turns out to be his son, isnt working either. I tell him wo access to his account I can't do anything. "Can I still get it for 20$?"

i need to get a new phone in a couple days for my 2 yrs contract...i found the cu 515 in plum on the att website. its $90 then a $50 mir new....or $10 total for a refurb. i know its not a huge differnece but i never remember to send in the rebates and $10 is quick and easy....plus ill have the upgrade fee.....is a refurb all that bad? and what does it mean exactly? is it a busted phone that they fixed?

Im outta here!!

what else can i say for u to get it

i cant do them

i dont care what the other store told u i cant do them

no its not cause i dont want to help u i cant do them

i dont care that u have had ur phone for 3 years that ur bill is paid off for the next month I CANT DO THEM

When I was first able to do overage relief and offer it for customers who went over their minutes, I thought it was the greatest idea on the planet. Now, I regret it more than anything that has every occured. Now it's something customers expect. IT DRIVES ME INSANE!!! 👿 👿 👿 👿

Sorry, we didn't have to let you know that in our new billing system you can only have one bucket of overage relief minutes, because any curtesy offers we have are not part of your terms and service, nor do you have a right to them.

Someone hit me in the head with a bat please. ☹️ The pain is to much. Such a horrible day so far. 😡

Customer's reality:
I was sold a plan and not told that my free incoming was no longer included by a sales rep that called ME! I shouldn't be liable for all these overages and a $1200 bill for a plan that is $130 a month is rediculous, i've been calling about this for 3 months now to see about my dispute. I asked last time I called if I had free incoming on my share plan and I was told 'i'm not sure, i'll check and have someone call you back on that'

Actual reality: Customer is put on this plan that is all sorts of misinformation in march alright, march of 2007! There was even a note in feb when the plan was future dated that specifically says will NOT have free incoming, ignores this and has literal overages every other month, not even...
(continues)

When ever a cust ask you a questions about plans and stuff or why their bill is high . any question they ask do you leave a few details out or are you straight forward with them?

I dono who on here is from the southern california, but I am. Currently outside there are sunny blue skies and it is a hot 90ish degrees. And I came to work today knowing that today is gonna be a big day! I woke up with, to my surprise, no hang over. Hell ya! And as I type a add-a-line just walked up, he thinks I'm looking at his account 🤣 .

Though I wont be at the beach or a BBQ I am going to enjoy this awesome day through my big windows at my store.

Today is going to be a BIG DAY! I hope everyone else has the same 😉

If you're a phonescooper.. Thanks for hanging up on me and screwing my conversion a little bit more. You customer care agents are a hell of a team. Learn how to do your job. Not only are you screwing me, but also AT&T. Let's upgrade customers that are far from elligable just because they said they received a little card that says they can. If they would've received the card- I would be able to see that they received the card. MeToo's are unacceptable. Thanks again.

isn't probably the wisest thing to do when taking a preacher's bill payment!


.. the end.


... i just got hit in the head with a shoe.

Is why you would let your one-year-old play with your Blackberry CURVE and then be surpised that buttons aren't working and that your trackball isn't responding.

this is my favorite work game... it goes something like this.

me: can i get started with the number you're calling about, area code first?

cust: yeah, my name is billy bob. the account is under my mom, sally bob.

*strike one*

me: okay mr. bob, to get started can i get the number the phone is associated with?

cust: well, my phone is broke.

*strike two*

me: i'd love to help you sir, i just need that wireless number to...

cust: so, i need a new one right away because i...

*strike three*

me: thanks for playing!
(hang up)

dude, if you can ever follow these simple instructions... you need more help than i am able to offer. seriously. 😳

Then that's your fault. It's not our fault. It's not our fault that you live out in the middle of no where with a celphone as your only means of communication, outside of the snorting and grunting that you do to communicatge with the weasels and bears that have apparently become your only friend. 🙄 It's not my fault that I can't make outgoing calls to call you back. Stop being a moron and get some friends, neighbors and if your doing an equipment swap or need techincial support then DONT CALL US ON THAT DEVICE. 👿

It snowed in March. All month. A lot. It was horrible. It snowed the first week of April. I wanted to cry. I am so sick of snow.

Friday was the FIRST reasonably nice day we have had all year. Saturday it was actually nice, like mid 60's, some light clouds, a mild breeze. I left every window and door open for the breeze.

Today is GORGEOUS. It is perfect. I walked out to my car to get a pack of gum... and seriously considered staying there.

Low 70's, sunny, a few fluffy white clouds but otherwise clear blue sky, the faintest breeze flutters past occasionally but otherwise it is still, warm, sunny and stunning.

And we're deader than a doornail. In the 4 hours I have been chained to this computer I have had five customers....
(continues)

poops on the clock. HAHA!