Shop Talk

This took place while calling our credit department about an order that wasn't running credit correctly.

"Customer comes back dead..."

The customer had a report of death on his credit.

The order was for a Sidekick Slide. The information was for a man who was over 80 years old.

The Credit rep was laughing so hard after he realized what he said said that he had to mute me.

ME: Thank you for calling _____, Can I get your first and last name please?

Customer: I hate you people!

ME: 😳

has anybody heard of an xm subscription for a mobile to where the subscriber will get over 170 channels? I have have the 25 channel mobile version, but the customer swears that he saw a 170 channel version somewhere.

any help works

thanks

I keep hearing that this is a plan that will expire or that it will change prices soon. Does anyone know if this is true for there provider? I know for at&t I have never heard that the plan will go away... but I know for Sprint I hear it may... does anyone know?

Does anyone know of a device which would have the ability to recieve a basic and sms and translate it into voice? What would it be called? Text to voice? I had a cust today and could not find anything on it even after google searches. He said Verizon had one but wasnt sure which model.

i have been here for less than an hour and i have already pissed someone off

this is going to be a bad day

Note: This is just a rough translation, because this whole thing happened in Spanish.

A customer comes to my store and is asking me about phones. I obliged and answered his questions.

Then I asked him which one he wanted, and he replied, "I can't. I need my wife's permission."

I said back to him, "I'm just she'd trust your judgement on it."

He says to me, "No, she would kill me."

I laughed.

He said, "She would! She showed me the knife!"

I laughed. REALLY hard. For a long time.

Then I saw his wife.

I saw her face.

I kinda believe him now.

M: Maam, you've had 4 payment arrangements in the past 30 days, all which have been broken. We can not give you another one.

c: There's nothing you can do? Whatever!

*click*

😎

i rather the ccpm 😢

customer walked in, wanted some new phones. I'm Big Red. EVERYTHING IN THE STORE IS RED. NO ORANGE ANYWHERE.

he asks if this is Cingular/AT&T.

no....

well, can you tell me where that store is?

👿

O, I wish I wasn't so honest sometimes. I asked if I could help him get phones with Big Red; he looked offended, repeated his request for the AT&T store, then looked relieved that he only missed it by a few blocks. 👿 bastard. I used to think that people who posted about this were a tad strange, but now that it's happened to me enough times, especially when the entire company's SLOW, it pisses me off that someone can't tell colors.

While I completely understand the frustration of a phone overheating to melting point, I cannot process a warranty /exchange/ for a phone you threw away a week ago.
🤣

I love it when I get calls from Care and they
1-- make sure the customer is off the handset
2-- actually DID verify the device we're working with

And it makes my day and is a supersweet bonus when they go above and beyond and do all my troubleshooting and actually CHECK the ldi, instead of saying "no liquid damage".
I know it's not mandatory for them to do that, but I just want to hug awesome reps like that.

And store reps. The ones that actually try and fix the phone... Y'all are awesome.
😁

Has anyone seen that new Go Phone comercial that does the Rock musical impression? Man, that's probably the best add I've seen come out of ATT/Cingular/ATT.

An older lady came in that was getting bad reception on her phone, I helped her, did a tower update on her phone and I was talking to her as she was about to leave; she was holding the door open a little bit. I heard a honk and jokingly said, "your husband is honking at you, you better hurry up before he leaves you!"
She laughed and said, "I don't think so, he wouldn't be honking, he is on crutches right now."
Then i saw her get in the passenger side and the man on crutches drove away. Is that safe? Is he hitting the gas pedal with his crutch? At least I'm not out driving on the same road they're on now.

M:So I bet it's sunny down there in Florida..

Customer: No, it's dark right now. 😳

(It was about 9pm EST time)

See? Our customers are such winners! 😎

Hello People, I am a long time lurker on the boards but recently started working in the wireless biz...

Anyway, I'm currently considering 3 jobs...2 of which are from the aforementioned companies as a Retail sales Consultant/Rep. I'm just curious about the pros and cons of working for both of the companies. I understand Sprint is recovering (hopefully) at the moment. but I just want to hear what are some of the pros/cons, advantages or benefits that each company has over the other as far as being working there.

I searched but quite honestly, Phonescoop doesnt have the greatest searching function and most of what I did find was outdated (2004-2006) information, so any input would be greatly appreciated. Thank you.

I'm considering thi...
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1ST thing we opened..phone rings.. 🙄
"i need to talk to someone , my phone got stolen..again.."
me "do you have insurance"
"yes"
" well do the exact same thing you did last time"
"how do I know it ain't gonna be used"
"ill suspend your service, you need to get a police report before you call Signal"
" ok bout to do that"

10 minutes later...phone rings again 🙄
"the POlice said I couldn't file a report, cause I gave it to the guy and he just walked off" (#1..DUH!!, #2 WHAT IN THE BLUE HELL IS THIS IDIOT EXPECTING ME TO DO!!, OH WAIT IT'S COMING)me-"well, your service IS suspended, he won't be able to use it"
"can you try and get it back for me??" (WHAT??)
"you know who hs your phone?"
"YEAH I GAVE IT TO HIM!!"
"we...
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Hey when did the 550min Family Share plan become available. I work at an indirect and have no access to this plan or your notes so stop offering it.

reviving dead threads.

Taken right from the news page.


https://www.phonescoop.com/news/ »

"Samsung engineers have created a new process that will allow ordinary tap water to provide the electrical power for mobile phones. Water stored in the phone will contact a metal plate. The reaction between the plate and water will create hydrogen gas. The hydrogen gas is then funneled into a fuel cell, where it will further react with oxygen to create electrical power. Because the reactions can generate up to three watts of power, these water-based fuel cells will be powerful enough to be used in devices such as mobile phones. Current versions of the fuel cell can provide power for about 10 hours, and the metal cartridge needs to be replaced about once every five days...
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