Shop Talk

is anyone else out there having an absurdly slow day, yesterday was rockin, today i've had nothing but people coming in who bought bluetooths from costco or what not needing help pairing them to their phones, i managed to get a couple flips on getting accessories from me instead of costco, but no one even wants to talk phones.

and says:
c: hey you you have any tracphone cards (i work for big red)
me: no sir we dont
c: well why is that
me:bc this is big red however..
c:well where can i get one!
me:you cand find them @ your local wal-mart, 711, and other fine discount stores....
c: can i walk there?
me☹️thinking...how far can you walk?)well sir its right around the corner
c: thats too far..
me well there is also(cut off)
c: willl you go get it for me 😳
wow

C: "Why is my bill so high!"

Me: "Well sir, you have been past due for 3 months."

***

Me: "Thank you for calling business care."

C: "oh...i am trying to call At&t." (click)

***

Me: "Thank you for calling business care, my name is Juan *****. How can I help you?"

C: "I rather talk to someone in America then China." 😳

***

C: "I have been with you for 10 years! This is how you treat a valued customer!"

Me: (Life time value of 1, Churn rate of 5) **Mute** 🤣

***

C: "Because At&t bought cingular the service is horrible!"

Me: "Sir, Cingular bought At&t."

***

C: "Is there anyway I can lock my phone?"

Me: "We can set up a pin block, but yuo need to remember the pin, what reason would you need ...
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So, my boss came up with a new "challenge" for me here:

He wants me to sell phones, but order all of them on a per customer basis. That's right, it's phone stock on demand!

My usual conversation with customers goes like this:

Me: Hi! Welcome to ---- Wireless. How's your day/How can I help you?

Customer: I want to buy a new phone/upgrade/activate with new service. Do you have XX phone in stock?

Me: No, but I can order it and have it in within 1-2 business days.

Customer: Nope, I need it now, see you later
---OR---
Customer: Oh. Well, what phones do you have in stock?

Me: I don't have any phones in stock right now. I can help you pick out a good phone and get it ordered in as soon as possible.

Customer: You d...
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Ms. Swan: Hellooooo?! Welcome to the XYZ Wireless, I do ev'ting good for you!

Customer: I want a free phone.

Ms. Swan: Oh no. No free. you got to show me the money, honey.

Customer: I am entitled to a free phone because I have been a customer for twenty years now! I deserved to be rewarded for my loyalty.

Ms. Swan: What you need is a chill pill, lady, you know dat?

Customer: I want to speak to your manager, how dare you insult me!

Ms. Swan: Oh listen you crazy lady, you know, you don't listen. I am manager, ok. Now how may I help you?

Customer: I told you, I want a free phone.

Ms. Swan: Oh, ok, you no say "free" before. Ok, I gonna go to the computer and tell you ev'ting.

Customer: Well?!

Ms. Sw...
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ugh. I have had so many older people come in today and chat with me what seems like hours! They just talk all about their life, which is extremely interesting of course. 😕
Had one lady come in with her mom, then she disappeared and her mom stayed and talked to me! Later the daughter came back to get her.
Just leave me alone! 🤭

When someone calls from the store and I am asking them to take the battery out for the imei#, why do reps always grab the phone and tell me that they have already tried to hardshock the phone? I don't do tech, I don't do troubleshooting, I don't do repair. I just want the damned serial number.

DOES ANYONE KNOW WHEN THIS PHONE IS TO BE RELEASED FOR VERIZON?? - ALL WEBSITES, ARE SAYING APRIL 2008, BUT WHEN YOU SPEAK TO VERIZON NO ONE KNOWS OR THEY ARE KEEPING QUIET..

ANY ANSWERS WOULD BE REALLY APPRECIATED!!

I have read rumor's and also heard rumor's from employee's at my local Verizon store that Verizon is changing customer service reps over to sales reps. Is this true? My local store has a customer service rep posted and I was thinking about applying for it. However, I don't know if I would want to be switched over to sales in a few weeks or months.

Seriously this guy has switched back and forth between a sidekick and a curve like 7 times. Finally we told him he can no longer exchange the phone. He is outside of his buyers remorse and he has exchanged to many times.

So he comes back in today all pissed because we won't exchange the sidekick for the curve. I tell him that he has had more than enough chance to use the curve and we are no longer going to help him.

Come to find out from one of the other managers that he has done the same thing at their store and is well outside of 30 days. Plus he has changed his phone number like 10 times and customer service will no longer credit the $15 for the number change.

Give people an inch and they take a mile.

Plus he doesn't...
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I swear, this site is a blast. I'm seriously considering just getting wasted and getting on here every night so I can laugh my a$$ off at you people who complain about people so much.

Here's my drunk rules of Phonescoop.

1. Your customer is stupid.
2. Buy a gun.
3. Kill all customers.


That's some simple plan right there. I want to see it in action.

That's why I'm a Republican.

But I'm still voting for Obama.

As a tech for the Big Red for almost 2 years now, I have seen alot of phone problems. Fur overheating due to faulty CMOS chips, to generic battery issues, to user error (which never happens 🙄 . Lately I've seen way too many phones come in with "randomly shutting off." In my research I've only found out that nearly EVERY phone at some point in time has a "intermittent power issue." Anyone out there find a common cause?

BTW, yay for first post!

*watches a tumbleweed roll through the store*


yeah....it's like that ☹️

😳 FREAKIN NATIONWIDE OUTAGE?!?!?!? ARE YOU SERIOUS? THIS IS CRAZY!!! ITS LIKE THE END OF THE WORLD!!! 😳

Customer came in to the store today and wanted to know why is contract end date had changed

c. this date is not correct you guys are ripping me off

m. it shows that you upgraded at this store 3 weeks ago

c. you guys said i was eligible to upgrade and you gave me a new phone

m. well when i explained you were upgrading that meant that you were signing a new two year agreement

c. but i did not realize all of that

I pulled up the contract and asked if this was his signature

c. yes that is my signature but i did not know i was signing up for another 2 years

m. Did you read it before you signed it.

c. No

m. sorry sir i explained what the upgrade would do with your contract and unfortunately you chose not to read the ...
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Hey kids. 😁

Just wanted to stop in and see what my fellow Sprint reps thoughts were about our new comp plan coming out in July.

I think it sounds good. I hate the fact that it's team-based CSAT, however I think it will promote better teamwork in the stores.

What are the thoughts from the rest of the class? 😎

customer gives me a mailing address and billing address for a prepay activation that is in *small town* MT. (the address which I, coincidentally, plugged into the coverage map to make SURE there was coverage.)

customer cannot get service with prepaid network because customer ACTUALLY lives at effing *Old Faithful* in WYOMING (!!!) - no billing address, just So-and-so, General Delivery, Yellowstone National Park, Old Faithful. 🤨

corporate store sends customer to our indirect location promising a return of $150 credit for minutes and the $80 for the phone. my indirect management says, hands down, we can NEITHER return the phone NOR the the credit (the credit I understand, our bill pays are handled by a third party business, the...
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Is not something you should cry about...even if your ex girl friend that you can stop dreaming about has "priceless" voicemails that you jag off too. Sorry, he's your crd for misinformation and talk to apple. 😕

not only do i get the guy that wants me to pull out every freakin' PDA and spends 2 hours here..

only to come back and spend two more hours.


only to have me transfer the phone from one store.
untransfer it.
retransfer it.

process the entire upgrade. that i get paid a whole $2 for.

only for him to change his mind AGAIN.
because he THOUGHT the phone was FREE.

when has a PDA BEEN FREE?

and let's not forget the non english speaking customers that i got stuck with next who wanted me to activate their prepaid that they bought at wal-mart.


.. while everyone else is doing new.

i f'ing quit.

guys,how do you separate work from personal life if youre encountering problem right now?thanks