Shop Talk

dammit, i hate customers, dude comes in here with a broke headset, being the nice guy i am, i spend about 5 minutes in the back looking for a return to give him another headset. we dont have any, so i tell him if he wants he can check back with us and if we have one, ill just give it to him. he makes a f'in scene, and my manager reurns it OVER 30 DAYS AFTER THE ORIGINAL PURCHASE. just goes to show you, cry enough and people bend rules. its a sad, sad world.

URGENT
*Flash 1: cci numerous times and has been very angry and upset with numerous reps has hung up on each rep each time he has called the times when we call back he doesnt answer or hangs up on us. cannot resolved issues he has if he doesnt stay on the phone. ****he is a very angry mean ticked off individual.**** 🤣

*cci very upset about the past due balance of 187.45. states he made 2 187.45 payments on his AMEX looking thru notes i seen on 06/04 there was a paymnt received but then failed due to CC failure then another payment of 187.45 was taken 06/15 but was refunded back to CC 07/01. cst still has a past due balance of 187.45. tried to transfer him to RM but did not want transferred was very rude and at the end of t...
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DHG = Dirty Hippie Girl


Me: Hi. How can I help you today?

DHG: Can i pay my bill here?

Me: We're an indirect location, and we can't accept any bill payments here. If you like I can...

DHG: VERIZON FREAKIN LIED TO ME!!!

Me: 👀 What seems to be the problem?

DHG: When i got my phone I was told that I could pay my bill with cash at any verizon location.

Me: Well i'm sorry that you felt you were lied to but we're not a corporate VZW location so we cannot accept any payments here.

DHG: 👿

Me: If you have a Debit card or a Credit card, I can certainly explain to you how you can make a bill payment over the phone.

DHG: I don't have a checking account! I don't believe in Credit cards! I don't trust em! ...
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so freakin' hard for people to remember their billing passwords?

are those 5 characters really going to take up THAT much space in your brain?

A co-worker just showed me an account that had this in the remarks :

"cci to see if we sell phones suitable for 'ghetto life'. edu on Razr and Chocolate"



I thought it was pretty funny.

i have a few ideas;

tell them you went fishing and it took a swim

tell them your dog ate it, and it hasnt passed through its bowels

tell them that you were crossing a small stream during a flash flood and your vehicle stopped working and they had to fish you out of a creek with a helicopter and you have no clue where you phone is but you now owe the state $7800 for the rescue

tell them your phone was so old that when the topless maid service came to clean your house they threw it away

tell them your wife dontaed it to charity because it was ancient

tell them your gay uncles neices 2nd cousin jed used it to call his probation officer and accidentially ran over it with his tractor (then send them a phone, in pieces, that you ...
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As a Verizon rep:

Qwest customers: if you have no intention of activating service with us to pull your qwest number, stop coming over here to browse phones. you can wait your damn turn until qwest DOES have verizon and dummy phones to show you. Not saying it bothers me when the Qwest employees come over and ask to see phones...it's a favor for them...but srsly. I don't want to take all this time going over plans and phones when I'm not making any money off it. W

Alltel customers: the buy out is PENDING GOVERNMENTAL F*CKING APPROVAL! if you don't want to port now then you can wait until you get information on the switch with the rest of us.

Mall employees: if we are neither sleeping together nor friends on any remote sort of c...
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So... our systems went down today and we have TWO LARGE COLORFUL SIGNS ON OUR DOORS stating that they are temp. down..

C: Hey I wanna pay a bill.
Me: Well you'll have to make it over there (pointing to payment kiosk).
C: Where?
Me: Right under that sign where it says "Quick Bill Pay"
C: So I can't do it here?
Me: No, our systems are down.
C: Oh really?


No jerk, we just like making signs

ok so everyone who works in a mall kiosk has had someone come up and ask them "where's att, tmo, vzw....?", whichever one you arent.

yea its annoying and i cant believe people expect us to lead them to the competition.

yesterday and just now i've had a variation of this that is just plain rude

c: "sir, wheres your competition?"

m: 😳

c: "wheres, at&t??"

m: 🤨

really people? you are too lazy to find it yourself and have enough gull to blatantly ask me where my competition is?

these people have no respect for salespeople and should be shot.


/rant

had a customer lie to your boss about something you did and then you got in trouble for it?

happened today...no lie...my boss called me before i even left my house laying into me because i told the lady that i didn't know how to fix her phone and i didn't know when the manager would be in...truth was she didn't know the passcode for her account and told me she couldn't stop in to see him on the day i told her he would be here (i looked at the schedule) and because my boss is the type of person who has it in his head that everything is my fault regardless of what it is, i couldn't get my side of the story out and now i look like a terrible sales person not to mention a terrible person...i hate customers...

and to top it off i've been ge...
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And the nearest AT&T dealer is over 30 miles away.

And coverage in this area is non-native.

And the I-Phone sucks!

And you suck for asking about it without reading beyond a headline!!

👿

So I closed last night at 9pm there were still a crap ton of people in line at the apple store. I get here this morning and they are all back in line again. Not sure if they are there from last night or came early this morning. I don't think the mall would let them camp out there but I have to ask one of the security guards.

I guess I don't see what the big deal is about the new iphone.

So I just had a lady come in about her 2 year old phone. I guess I helped her at my old store.

Old Lady- You sold me this phone at your other store.

Me- Ok

OL- Well why did you sell me a phone without bluetooth?

Me- What do you mean?

OL- Well with this new law why did you sell me a phone without bluetooth?(July 1st in California you have to be handsfree in your car)

Me- Well your phone is 2 years old back then I did not know that california was going to pass this law. Plus you don't have to have a bluetooth headset you can use a plug in headset or use speaker phone.

OL- Well is T-mobile going to give me a new phone with bluetooth because of the new law?

Me- Well I can check to see if what the cost would be to upgra...
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to the poor souls at the at&t stores today!

Happy selling and upgrading!

So I had a customer come into the store to do add a line (a customer I always deal with, she will only work with me) and had a few problems getting it to go through the system. I called into activations to see if they could figure out the problem and push the app through. The rep asked to talk to the customer, they don't need to talk to them but whatever, if it fixed the problem I didn't care. Customer gets on the phone with the rep and the rep is trying to get the customer to add the line through her!!! Tells them she could get a better deal through her, WTF. I took the phone back stepped in the back room and had a few words with her. I cannot believe that she actually did that while I was in the middle of doing it myself. Of course the cus...
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Note: PLEASE don't purposefully attempt to add to these from the customers' side. I'm making light of something that can get pretty irritating, and I don't mean to encourage those with free time on their hands, OK? Just something to kill the boredom and frustration of the webchat people. Thanks ;)

Me: Hello. Thank you for visiting our chat service. May I help you with your order today?
Customer : hi i have a problem
Me: I'd be happy to help you with that.
Customer: everytime i get a picture message i cant help but rub my nipples

Can suck the left one...

All day shift from 8am of "if you don't give me the iphone for 199 i am going to cancel."

Best part...
"If you want to cancel that wil be a ETF of 175, and if you try to open a new account to save $25 from the 399 price you will be recharged for that issue."

Who's laughing now?

M&M's....nothing beats them. 🤤

Today has been one of those slooooooow days. I've had like 4 payments and one customer service question. So when I get a to do a presentation, it kinda lifts my spirits a bit.
When we get to the part about the phones, I ask her what kind of features she's looking for on a phone.

C: What kind of features?

M: Right, what features are you looking for?

C: Well what features do the phones have?

M: We have camera phones, non-camera phones, phones with music players, and bluetooth.

(All this while, I'm walking around the bar, pointing out which phones have which features)

C: What's Bluetooth?

M: Bluetooth is a wireless technology which will allow you to use a wireless headset or it lets you transfer pictures, ringtones, or v...
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"initial programming needed?! AHA! (mind you, triumphantly) .. whatever the hell that means."


courtesy of the old guy with the star tac phone.

🙂