I hope this call wasn't recorded, but at the same time I hope it was.
This guy REFUSED to let me verify his account. He would only give me his name, and was appalled that I would not allow him to upgrade a phone without verifying his account first. I've never heard someone get so mad about it.
Me : I'm sorry sir, I won't be able to upgrade your equipment without proper verification of the account. It's for your own security.
Dumbass : THIS IS RIDICULOUS!! WHY SHOULD I HAVE TO DO THIS? IT SHOULD BE ENOUGH FOR YOU TO JUST BELIEVE I AM WHO I SAY I AM!!
Repeat that conversation for about 5 minutes. Then I kinda lost my patience. Then we go to :
Dumbass : I want your name! I'm writing a letter to complain about your sh!tty ...
(continues)
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You know damn well that the last 4 of his social are not 5555! ! ! This customer is a wierdo!
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I applaud you for that...
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WIN! 😁 I wish i could listen to that right now
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Way to go man!
That's how it should be done.
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That sounds awesome score one for the team tell him im Frank Sinatra
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OH MY GOD! THAT'S GOLDEN! I STAND AND APPLAUD YOU! 🙂 WELL DONE! 🤣
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WELL DONE!!!!!!!!!! 😁
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thats great.. i had my laugh for the day..
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Thats hilarious.. i feel your pain i tend to get sup calls like that at least 2x a day. Ignorance is customers bliss.
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Can i just say pretty much every post i read of yours sir (ofamightdivine) You make me feel like i am not alone on the cust forefront. Its always nice to see a DB get his due. Thanks and applause.
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There will always be that one negative person.
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and it's usually either DarkStar or Ihateeverything
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(Insert generic complement here)
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If I were that brave when I worked at Starbucks, I might still be there...NOT! But still I admire you and I will sleep well tonight knowing that finally, one of us stood up to a dumb a$$ mother trucker.
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Another great customer service rep experience. You are in the wrong field of business, friend.
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But you see, thats just it. We are in the customer service business...not the hold my hand and wipe my butt while i throw a tantrum business!!
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