Shop Talk

what Radio Shack's phone return policy is?

Just curious and I am blocked 😡

I'm talking to YOU!
Learn how to verify accounts!
I'm so tired of your complaining!
I can't fix your system!
I don't use your system!
Who said customer care trains dealers? Why are you calling?

for me it is payment arrangments. which doesnt surprise me. so many people are getting laid off and cannot afford to have a cellphone bill anymore. . . 😕

Customer just hit on me and in a creepy way.

Well I guess it wasn't too creepy but he asked what time I got out.

I answered 8-830.

He then asked if I worked with anyone else...

I lied (usually it's just me by myself) and said no, my coworker was out to lunch.

He then asked my name.
I answered.

He then asked if I was married, single or anything like that.

I said I was married.

Told him the receipt was going to take a while but he was more than welcome to leave. 👀

be d*ck-ish of me if I give the next crappy person their 5.71 in nothing but dimes and nickels.

I just love it when drunk customers come in, I smelled the Jack on him 10ft away he had no clue what was going on but wanted to just ask dumb questions like every time he comes in, I repeated a sentence like 3 times and he didnt catch and then walked in the back and came out and started all over again he didnt have a clue after that then I told him it was my twin and went to go get him, then he walked out...It seriously happens like twice a month I just had to pay him back

i'm going to do it!

I wasn't going to post on here because i saw one thread got deleted for being in the wrong forum but I'm giving it a whirl!

I have a Samsung Behold. I've had it for about a year and I'm getting a little tired of it. I'm thinking of buying a blackberry pearl 8120... what are your thoughts?

I will use the scheduling, I'm constantly checking my work and personal email, I do use the web and did have the 8100 but got rid of it because it kept lagging and after sustaining alot of damage things starting falling apart.

OK GO!

has any body heard about cricket doing something so that flashed phones wont work on them any more. I have had 2 customers tell me about this but ive heard nothing about it. so is there any truth to this info or is somebody out there just feeding these customers lies

I will do the last day i work here

park across 3 of the 7 handicap parking spaces next to the door and when told to move .. i will move.. 1 space over

Prop Badge Secured door open with shoe

lock all the bathroom stalls from the inside

Walk up to sups desk when he's not there and revoke his log in password

tell the customer our physical address, and tell them to tell the security guard, "call center director's name" sent me..

Give every customer my user limit in credit

Suspend a customers account if they become belligerent

Send a mass email that says this is the last straw and to return my stapler Razz

see how long it takes them to realize I'm sitting at my desk....naked

Order Pizza for the call center and tell t...
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Can I port my number to google voice?

Double the amount of calls today than i have in 3 weeks, and i've only taken 54 today.

Does any other rep get mad when a customer starts the conversation out with you people turned my phone off it kills me everytime because they are the ones who did not pay there bill on time and they get mad when they get disconnected and tell you they will go to another carrior like you care retention reps are the only ones who care about that all other reps dont care.☹️

The "I Swear" thread, write down things you want to do the next time a customer does a certain thing to piss you off... I will get it started:

The next time someone asks me why I can't give them a new BB for free because they broke the one they just got, I want to respond:

"Can I jerk off in this cup and watch you drink it?"

The parking lot of the plaza my store is located in is getting paved so along with having to park across a five lane highway. People are assuming we're not open because I have had a customer for about 3 hrs.

So the story starts 30 days ago when this fella buys a Blackberry 8900. Dudes happy and everything is good. 5 days later he comes in and wants to return it for the iPhone. Fine, fair enough, the iPhone is pretty cool too. Problem though? The Blackberry has scratches up and down it and he's but the box into three pieces trying to get the label off for the mail in rebate. We have a story policy that the customer reads and signs that says if your phone is damaged or the label is off you can't return it. He get's pretty pissed and eventually leaves. Today, 30 days later, he comes back. Asks how to set a ring tone, starts arguing with us, we ask him to leave, and he takes his nice shiny Blackberry 8900 and bashes it against my counter. 5 times. T...
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on the palm pixi do u put a text message signature

3 ft snow out in our parking lot.. no plow.. n i live in a city that doesnt plow... i get around 1am.. n theywont send anyone home... this company doesnt 1 s*** about us... i could die and they wont care...

I just had a customer I needed to share with all of you. My head hurts after talking to mister johnson, but I'm certain you will laugh.

Customer: So how many minutes come with this simply everthing plan?

Me: 👀

Customer: Well what about text messages with the simply everything plan

Me: 😲

Customer: Do I have to remove my battery from the phone to charge it?

Me: 😳

Customer: what is the web address for sprint.com?

Me: 😕

Customer: Do any of your phones come with a lifetime warrenty?

Me: 🤣

okay so a customer has a outage in the area for two days and they want to be compinsated for their loss in service. well sure! we can definitly do that... total credit is 2.95 haha and after you tell the cst that amount they get pissed and want somthing like 50 dallars!

i had a lady wanting 25.00 per line. and she had three! psf ya right! lol and when we tell the cst its the mrc devided by 30days and timed by the amount of days they had an outage. they still dont think thats right! or someone will call in and say they have lost alot of business and u look at their F.A.N name and they work at walamrt! bahahah! lol