Shop Talk

It's like a mystery wrapped in a riddle inside an enigma.

The JFK assassination is easier to figure out than getting the battery off the back of a cell phone for some of these folks. It's amazing.

"How do I get the battery off?" "Oh, you didn't take the course on battery removal?"

this morning i had a lovely experience.

a friend of mine that works at the local corporate store gave me a heads up that a previous customer of mine wanted to take advantage of the BOGO on droids. i'm like, okay, cool, an extra upgrade. i can work with that.

.....and then the customer comes in.

Me: Hi, how are you doing today?

Cust: I want a BOGO. I have this droid but I want another one.

M: Okay, let's pull up the account.

C: (gives info)

M: Alright, that seems to be in order. Looks like you have one more upgrade available that we can use.
(distinctly remembering trying to talk her into a BOGO the first time she came in, which the customer repeatedly denied)

We'll just have to process a "return" on your phone, then ...
(continues)

Customer:"hi, my BB tour doesn't seem to be working"
Me:"I'll certainly take a look at it for you, what seems to be the problem?
C:The phone calls are real static-y. I need a new phone.
M:*Calls 5 different numbers, all crystal clear, updates PRL, battery pulls*"maam i'm sorry, but it seems like you're traveling in some dead spots. I know its inconvienent but thats life with a cell phone"
C:"Well, i bought this phone in Georgia and i want you to give me a new one"
M:"Unfortunately i can't do that. It seems like the phone is working perfectly"
C:"NO, the phone isn't working, give me a new one, i bought this one less than 90 days ago"
M:"Did you buy if from my company XXX Wireless?
"
C:"No but it doesn't matter, its a verizon phon...
(continues)

Haventtaken a call in almost 3 hours. I could be at the Beer Joint. I hate Sundays 👿. At least its OT 😁

that I can explain to customers what "required", "mandatory", "not optional" means NICELY before i want to quote the dictionary. 😡

I work for an agent. There is another agent and a coorporate owned location in my relatively small town. CS will only send cust to the coorporate store, and will deny many times that we can help customers at all. I know agents are red headed step children, but why is it so bad, and are all carriers the same way?

Why is it that I have to repeat myself to the customer several times? Oh yeah, because they won't shut up and let me talk.

C: How do I start writing a text message?

Me: If you click on this ico...

C: Oh! How do I get my email?

Me: When you go into the web brows...

C: Wait. How do I check my voicemail?

Me: Well, if you hold down th...

C: You never told me how to text. How do I text?

Me: 👿

I hope customer show the initiative to read these forums and realize what we as reps go through with THEIR issues. I just took a call today for a lady in need of a payment arrangement. She was worried about her services being interrupted. I told the customer that she was capable of having this set up for her. When trying to set the date all she would say is are we finished yet?? Is this done now?? I mean come on when someone is trying to set up something on YOUR account to help solve an issue for YOUR financial status the least you can do is be patient. Its too bad the system doesnt interrupt services for customers that dont deserve it. I wish I can go back into the account and delete the arrangment that way she does get interrupted! That'd ...
(continues)

Anyone know what the guidelines are for an employer to make you work (while sick and under doctors orders) in order to get your hourly bonus? Ex. the work week has 80 hrs and to get your $2hr bonus you must work 99% of hours. If you have a doctors letter stating you cant work for a day, can they really take away pay?? I thought that that would be an OSHA Violation. 🤨

i am sick and tired of customers demanding credits because they change something in the middle of the billing cycle. you are informed about the pro rated charges. do not call into us and demand a refund 😈. bad bad day

They are not funny, and they just make it awkward when i don't laugh.

i absolutely love it when the cust demands a new phone and says they have been a long time cust. with thorough research come to find out they only started 1 year and 2 months. i didnt know that was a long time cust. 🤭 😈

I know there are plenty of call center reps on here. can you please tell me why you treat sales reps like total idiots there are some of us that know what we are doing. It gets to the point were some of you treat us like customers

Does anyone know if it is possible to use Verizon phones on the "StraightTalk" pre paid network???

http://notalwaysright.com/ »


The Rest of the world...dealing with stupid people..

Twice in two days I get this call.

A girl calls whom sounds young, possible underage young.
She then proceeds to ask me to run a credit check under her fathers name.
I ask to verify with him that we can do that.
She comes back on the phone, voice deeper, pretending to be a guy.
I mute, call my coworkers over to listen then unmute and proceed to ask her as many questions as possible to get the funniest responses.

Note: I cannot call someone a liar and a fraud and a bad actor or I get fired.

Both times they came back with huge deposits.

One time I got her to give her own birthday as her fathers while still pretending to be him.

Hello and thank you for calling *******, this is **** speaking, how may I help you?

>Ya, I wanna get a line.

I'd be happ..

>Ya I don't know if you can help me, can you help me? I am looking for a phone for my home!

Well I..

>I keep getting passed around and I keep getting hung up on. I don't want wireless service. I want a home phone!

I apol..

>I am just tired of talking to all these different people, I called (Lists off like 8 FULL phone numbers). I just want to get a line for my home. Don't you have a home phone?

No Ma'am. I..

>Well I just want a home phone.

I can give..

>Can you help me? Can you just get me service for my home? I am tired of this ****.

>No Ma'am, but I can..

(background)This guy sou...
(continues)

how r u today??

I've had on many occasions have customers say that they don't understand why cell phone companies open call centers oversees, that they don't like foreigners, or can't understand them. I've also have customers say that they don't want to be transfered because they don't want to get a "deep accent person" on the phone....."Sir, I cannot guarantee that you will get an American representative, but I do need to connect you to the finance dept for a payment extention. Thank you for choosing Sprint, please hold...." 🙄

had a customer call me "sir." I sound nothing like a man. ☹️