Shop Talk

Spent two hours getting a guy through the upgrade process and all he had left was shipping and payment information. He suddenly tries to leave because he needs to pick his son up or his wife will divorce him. I tell him he's two pages away and he tells me "I'm sending my wife to pick him up but if she divorces me because of this I'll never forgive you".. lol okay?

Our website and system have been down for over an hour...and they've still got us chatting. So our conversion rates and everything else are all getting screwed up but telesales must be going non-stop. We do all the work and then have to refer them... ugh

This dude calls in and wants to pay his bill; once I resolved that for him and everything was completed, I waited for him to end the cal (we're not permitted to release calls) afte a minute I asked if he was still there and he asked me "How do you end a call?"

I had to mute him on mute to laugh.

Okay. So I am irritated. Everytime it is a holiday you get a goof ball saying, "OMG I didn't know you all worked today, 🤣 👿 Yes we have to work everyday. We have to be here on holidays and we have to deal with about 50 other people askin the same thing. For once in your lives please stop saying that. It is annoying. Yes some of us are stuck at work while you are enjoying your holidays with your families, becuase some of you have nothing better to do with your holidays and come on here to chat with us. That is why we have to be here! 😲 I swear I am ready for a new job. Where I'm off on holidays. 🤣

REP: Hello, my name is (tech), may I have the wireless number you are calling about?

CUSTOMER :My number is 999-9999-9999.

REP:I am sorry I am not seeing this in the system. Is this a WIRELESS NUMBER>

CUSTOMER : Yeah,this is my home number.

REP: May I have your CTN?

CUSTOMER : Do you want my home or cell...


**** WIRELESS STUPID.. WIRELESS... I CAN NOT SEE ANYTHING DEALING WITH YOUR HOME NUMBER... ARE YOU CALLING ABOUT YOUR HOME NUMBER... NO SO WHY THE HELLS WOULD I NEED IT.... PLZ JUST GIVE ME UR DANG WIRELESS NUMBER... BETTER YET FORGET U HAVE A HOME NUMBER..SHEESH!!!!!!!

As of April 9th, I will no longer be in the wireless industry. Found another call center job so it's not much of a change. No onger will I have to hear "I'm not paying for my overages even though I used up my minutes" or "I want you to send me a free Bold 9700 even though I just resigned my contract 2 months ago." After 3 years of it, I'm done.

I do not like 8800 it's just to big for my hand.

Can the goverment trace this phone?

I do not want to put this in my name the cops are looking for me.

any others?

Who else? Who is going to be calling us on Easter. I'm upset.

I work in an outbound call center. And our auto dial system is running slower than a reeree trying to say their name. BS 30 min between calls and you want productivity GET A SYSTEM THAT WORKS thats more productive than one that doesnt! BLAH

Has anyone else experienced the PAIN of having to call the fraud department? I've worked for Sprint for a year and I've been at T-Mobile for about 8 months now... however; the one thing that stands out as the worse thing ever is dealing with the fraud department. They

1.Have the worse attitudes.
2.Will rush you off the phone, even if the issue isn't resolved.
3.Will treat you like you are wasting their time.
4.Will hang up on you if inflection of your voice raises.

I remember sending them a fax of a social security card and they said it was too dark. So I put it on the brightest setting and they said it was too light. Then i printed one for every different setting the fax machine offered (keeping in mind I had to call back and wait...
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"What is the best phone for texting while driving?"

Told her that there was no such thing, that texting while driving was dangerous and should not be done. She then got mad at me!

Okay I understand everyone does not speak perfect. Sometimes, people with english being their first language..they don't speak the best english. But I have problems with especially with cust where English is their 2nd language but they have the nerve to be rude or have an attitude. How can you try to argue with me and barely speak the language...then you get angry if I tell you to repeat or that I don't understand..... Just a word of advise... If ur english is not that good... Please speak slow and leave the attitude In ur homelandJ

😡 Okay. All I have to say is if you do not want the web, do not get a phone that says it Requires it! 😡 I am tired of saying what the meaning or required is. If you do not want the web let us recommend you something that does not need it so you do not have to pay for it. Why get a phone that has to have it? When you do not have to PPL? Think about it. there are other phones out there but if you want something that has to have the web then you are going to pay for it if you get it. Does anyone else have that issue?

got a free BB 9700 with an upgrade on ATT's website, and it wasnt a refurb?"....Right, and I have a 12 inch cack.

No more "why is my bill so high?" calls, no more "why is my service off" calls. Why you ask? TECH support ftw. Actually bored in training when I found these boards.

Now it will be "why dont my blackberry work" or "why dont my G1 work" just till tuesday then back on the phones but I guess I cant complain it's been almost 2 weeks off the phones so far.

Customer" I was told by yall I would have G3..(yes they say G3) with high speeds...I was lied to.. Yall need to send a technical person and put a tower out here. I know I am the only person in my woods but I need service... Okay News flash..u don't have dial up in ur area..why would we invest millions for 2 people on a neighborhood. It's ur devices says no signal...emmmmmm just maybe you don't have coverage b/c ur not in a coverage area...and why would you keep equipment for over 30 days that didn't connect... SMH...some people are so stupid and they hear what they want!!!!!!!!!!!!

I work on wireless laptop support for att internet... I understand not everyone is "technical wiz"... But why purchase an expensive piece of equipment like a computer and can't turn it on. Then you call in att with an attitude... Then when we try to navigate you... You get an attitude because you can't press a power a button. How can you get help with internet and you can use ur computer...plz call Computer Professor or Pc manufacture...i support internet not computer!

call me, and inquire about plans, and i spend 12 mins educating them on how many mins they use on average, why they should change their plan, how much money they will save, etc. Then they say they will think about it, then call back and change their plan with someone else. 👿

Does anyone remember about 5 or 6 years ago when Motorola was testing a cell phone that woulid "mildly shock" the user instead of the vibration mode? They decided that if a phone was on a table, say in a meeting and it went off that the vibration still caused it to make noise and that if they changed it to the mild "tingling" with electricity that it would be more silent?

I wonder what ever happened to that idea?

So my company decided to start paying us per call, no big deal, but also decided to pay us based on the surveys that Sprint randomly gives to customers that call in. If you can manage to get all of your surveys (about 12 or so) as good, then no problem, you can actually make a lot of money. But once you get one no good, you get docked down a bit. The more surveys that are no good the lower the pay is, granted, you cant make less than min wage. While I understand the importance of great customer service, and resolving every call, not all calls are resolvable in that customers eye. It upsets me a little in fact that no matter how hard I try this unsuspecting customer who isnt upset with me but upset with the company is going to dock my pa...
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