Shop Talk

If you can't speak English well enough to get anything done on your account? I mean, why are you spending 10 minutes of my time trying to explain an issue over and over, not understanding a single thing I say to you, only to hand the phone off to someone who can actually talk to me and start all over? LEARN ENGLISH OR GET OUT, SIMPLE!

that are aggresive for what they want for no reason lol

aargh customer putting me on hold... 👿 what do they think I get paid by the hour??? I hate it when they call from work and make me wait!!!!

Cust: I done got dis thang from A and T and T dat say I can get a free phone.

Me: Yes, we have free phones available with a new 2 year contract.

Cust: Let me axe you somethin. Wut it mean that I gots to do a contract?

Me: The phone is free or in some cases discounted with the understanding that you'll have service with us for 2 years.

Cust: No, no, no, no, no, dis say dat I get the phone for free.

***Insert 20 minutes of explaining the cell phone industry in a way that a 4 year old would understand.

Cust: I'm gonna sue you for false advertising, you gonna be fired.




Ahh, another fun day at work. 😁

I hate everyone equally!🙂

Well i'm up for a promotion to be a floor walker meaning I have to get at least a 4.25 on my monitorings for the nexted two weeks. And these people are already getting on my freaking nerves and they are being extra rude and it making it super hard on me not to be a smart @ss but ive been waiting over a freaking year for this. And this is my first day back I feel like im going to explode. I dont know if I can do this help some one! 😢

anyone had any funny calls today?? i need something to make me smile i have been going through some heartbreak moments

you say you won't pay your bill?

you have me call customer service to dispute the bill, and you want me to tell them that you won't pay it? that you simply cannot pay them this money that they say you owe?

and you want me to tell them all this, but you also want me to tell them not to cut your service?

oh, what is that you ask? you want to know why i suddenly look a tad angry? a bit frustrated?

because. you need service but we need money for it.

i like getting my paychecks every other friday.

Customer

Customer Comment: Actually I am not eligible for an upgrade until tomorrow, so I was just browsing at the phones to see if I could narrow my selection. What do you recommend?

What I wish I could say? Well what you can do is come back on tomorrow when you upgrade is up so we can actually look at the phones at your price, so you can see what they are. And what phones we offer in your price range.

But what I have to say.

I'd be happy to assist what do you need on your phone more? A flip phone, slider? Full web based phone or other?


👿 👿 😲 😲 😡 😡 Sucks so bad

cust: ive got some charges on my bill that id like to go over

me: sure thing...well lets see you have 59.99 for your rate plan 30.00 for the group messaging on the primary line & a lil bit of internet usage on that line as well as on the secondary line.

cust: internet usage? i dont have internet on my phone. those charges must be wrong.

me: well thats not correct sir. you do have internet on your phone, in fact you have pay per use internet on your phone.

cust: pay per use? what the hell does that mean?

me: you pay for it when you use it sir...its 2.00/mb.

cust: i know what it means im not a moron, but i dont use internet on my phone...why would i use internet on my phone when i have it at home? better yet, tell me why th...
(continues)

🙂 what's your favorite flavor popsicle?

Let's hear it. I hate when cx start talking right in the middle of my sentence and completely ignore what i am saying, only to ask me to repeat it later.

Because you called ME you dumb F@*#!!!!!

Because YOU set up a pin for whenever YOU call in to get info about your account.

Because YOU didn't want any old person calling in claiming to be you wanting info about your account.

Because MOST LIKELY any company you have an account with has some kind of security information that you HAVE TO verify.

BECAUSE YOU SET THE F$%@*i**@ PIN!!!!!

BECAUSE I ASKED FOR IT, F@#$ER!!!!!

and one more reason..........

because i want to steal all your account info and ruin you, and lose my job 🙄

In my opinion Verizon Wireless has taken a downward turn in their attitude toward it's employees. I think that the high unemployment level has been a contributor to this. More and more production is demanded. Customer service reps. are having to develop shorter and shorter call times and at the same time more sales scriping is being added to our script in our "non-scripted" calls. We have sales quotas now but without any comisions. Some of our ex-Sprint employees tell me that this is "growing toward the Sprint way".

"The guy in the store told me."

"The guy in the store said I could have a new droid for free and I don't have to sign a new contract."

Well sure he did. He told you lots of stuff and much of it was fun. If you want the infamous "guy in the store" to stop saying weird stuff to you simply stop your usual "chemical enhancement" activities before visiting our retail locations. That way two things will happen. One is that they will actually see you in the store and will be able to speak to you instead of you trying to communicate via the "spirit world" while you are at the crack house. Secondly you might begin to hear 40% of what they say and process 20% of it. Please visit a detox center before attempting this wild new experience.

Go on about sh!t and then get mad at you because the have been on the phone for 20 mins? when this could be a 5 min call if she would have stfu?

Why do you argue with me? Why? Why PHillipeans Reps? I am just trying to help you> You call me for help or you to dump the customer Tell me the customer is unable to get service and he is in a good service area You give me a city in Alaska and when i pull up the area it has no coverage The Map tool we use when it is white it means no coverage.DO NOT!!! DO NOT TELL ME I AM WRONG AND EXPLAIN TO ME FOR 5 MINUTES RUDLEY THAT IT IS SNOW!!! BECAUSE IT IS NOT SNOW!!!!!! IT IS WHITE BC THERE IS NO COVERAGE IN HIS AREA. WHY IS IT WHEN I PULL ANOTHER CITY IN ALSKA THERE IS GREEN WHICH MEANS THERE IS COVERAGE> WHERE IS THE SNOW??!!?? Why do you argue with me? WHY? 👿 🤭 😢

When calling into TECH and i ask you for the customer phone #. Dont tell me you first and last name. The custoemr first and last name, the issue , the sim card #, and the so called troubleshooting steps you did.All I want is the phone #. That is all i am asking you for. Please just be quite, and give me what i ask for. Because if you keep interupting me to tell me that "OH YEAH I did THAT and THIS" one I dont belive you because if you did then you would not have trasnfer over to TECH for a device issue that WE cant fix!!! Dont say anything else!!! Just Give me the phone #. PLease 😡

So a customer just walked in and asked if I could activate his new Blackberry. I asked where he got it from and when.

He told me at Radio Shack across the street and literally just got it.

I asked him why they didn't activate it for him and he said the guy didn't know how to...

WTF really!

He said he bought it there because it was $50 and he didn't have to send in the rebate.
I told him he paid $50 up front for great customer service that he just got and they didn't even know what they were doing.

He didn't care
I told him I can't help him only Radio Shack can help you since he bought it there.

I know that is wrong but really Radio Shack really?

I just had a kid, maybe early 20's, come in and tell me he's having some issues with his new touch screen phone. His first problem is that whenever he starts a call his phone tells him that the speaker is on. When he hits the button to turn it off, it turns on. The phone now says 'SPKR OFF.' Solution: your phone is telling you what that button does. NOT if the speaker is actually on or not.
His second problem? Whenever he's in the car and on the phone, whoever is on the other line tells him that there is too much background noise and that he should roll up his window. No matter where he's at, the other person can't hear him because his phone is picking up sounds around him...
Ummm... Dude, that's what your phone is supposed to do!