Shop Talk

to give this guy $66 credit hes requesting for a half hour, but he wont stop talking to let me tell him im giving it he just keeps explaining himself!!! but ill let him vent i guess 🤣

M: Thank you for calling BEUC, My name is "Downtime24" are u calling in ref to 000-000-0000

C: Yes

M: and your name please

C: xxxx

M: and how may i assist you

C: I want my blackberry data plan removed and i want to be credited for the last 4 monthes.

M: i would be glad to assist you with that sir, but why should be credit your account for the past 4 months if you recv your bill everymonth?

C: Well i changed my phone I thought yall removed it when it was changed

M: sir, you changed you phone in 10/2009, and you reused your bb on 12/2009, automatically adding it back.

C: Ok so?I get my bill and i just pay it. i want to be credited for that up till today, I have been a loyal customer for years and i might consider dis...
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Ever had a customer complaining about the quality of their service and griping that you won't credit them for something their account plainly shows them using on a regular basis, then they pull the whole, "but I've been a customer with you guys since the Flintstones" routine only for you to check the acct and their acct tenure shows like 2006 or later? LOL.

My new quote for customers is as follows:

"Tis better to let people think you're stupid then to open your mouth and remove all doubt"

Omg I get the strangest calls ever I swear had a woman call in saying her replacment kept vibrating. So were trouble shooting the woman was like geeze I lost a phone not a vibrator 🤣. Then she was like man maybe I should keep this phone it vibrates better then my vibrator that I have and I dont have to worry about batterys 🤣 🤣 🤣. I was trying not to laugh about this but omg people have been sooo weird today.

Ok people...explain this one to me... What is it with stupid customers who make an arrangement to pay a CERTAIN amount by a CERTAIN day and then call in two months later to set another arrangement for another bill when they broke the original arrangement?? God I am so sick of these customers who can't get it thru their head that if you agree to pay 300.00 by march 12th you should pay that amount...NOT 275.00 and then call in and gripe when you can't set another arrangement because you broke the first one. YES WE CAN AND WILL BAR YOU FROM MAKING ARRANGEMENTS OVER 25.00 BECAUSE YOU DID NOT PAY THE AMOUNT YOU PROMISED TO PAY!

**grumble grumble moan gripe complain**

Worked saturday night. The agent just down from my desk had to fill out paper work for a custy and asked if he could put him on hold. The guy said no problem.

He went back to them about 4/5 mins later and the guy was having sex! 😲

i have been reading on this forum for a while now, and it seems theres a "war" between call center reps and store reps. I just would like to say that there are good employees and bad employees in both. Isn't it really all about the customers? The store rep gets paid by commission, the call center rep gets payed by the hour. Now I'm sure for every call i get about a customer that went into the store and got bad service..there are four or five or more reps who do awesome jobs and vice versa.
Just something to throw out there.

On the phones all I seem to hear anymore is "what can I get for free? I have a deposit? Well can you check to see what my husband, cousin, next-door neighbor, my dog and his fleas qualify with no deposit? Oh me? No, I plan to buy in a store."

shoot me! heading over three hours in this chat with an old woman "thinking" about switching service. she can't make up her mind and asking ridiculous old people questions that are obvious. my break was over an hour ago, i have to pee, and she won't order and won't hang up! i don't even care to get her order at this point.... 😳

i think i'm gonna call up my gas company & ask for a credit for my gas bill...i mean seriously, these yutzes call in sayin that ur company needs to make a concession for my stupidity so how bout you give me a credit cause yanno i don't really feel that i should have to pay for somethin that i've used!!

cust: i was in germany with my blackberry & of course the service was really crappy & now i'm looking at over $400.00 in international usage & i'm sure that you've had tons of people call in about your coverage in germany.

me: well no sir, i haven't had not a single customer complain about our coverage in germany because we don't have coverage in germany sir, we have a roaming agreement with germany which is not the same as controlling t...
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Yesterday I had a call from a guy in California. He wanted to change his MDN. No problem. I happen to ask why. The reason was that his number had 44 in it and acording to him in some old Chinese language 2 4's together means some tragic death! Every number I got had 44 as part of the the exchange. He freaked and went off the cliff. He wanted my manager who would not change it again after my three trys. Not sure what happened to him.

Good grief only in California!

I figured you guys might have some good advice for all of us sales-people/managers trying to increase our accessory sales...

I want to compile a list of advice for my guys here at the store, and share some of my finite knowledge... so... yeah.

Any advice???

Took a call...

Thanks for calling ******** my name is ****, how can I help you?

Cust: Yepp, can you hep' me do a three way with my wife?

😳 🤣 🤣 🤣 🤣

Keep their freaking credit card in their car? I mean wtf do people honestly think that their cars are the safest place for a credit card?

The number on the Online website comes to my department saying that we can assist with their online orders. Yet our department cannot match online pricing or what's in stock, waive shipping and handling or the activation fee... All it does is make the customer angry and take away from my sales. 👿

Not a sales ad, but a complaint. Why does a 49 dollar refurbished 8Gig 3G iPhone have 43 dollars in taxes? When a new 8Gig 3G 99 dollar iPhone has 10 dollars in taxes?
Someone explain to me why CA luxury tax is so screwed up?

I purchased a phone that a customer did a warranty exchange on, he did not activate the phone when he got it, and then cancelled his account. My delima is, the phone can not be activated to a different # because the phone is still attached to the warrantied phone #. Any body know how we can get this phone released to be activated?

Custie walks in and asks if i speak spanish. I unfortunately don't.

Says that they can't pay their bill and they don't know their password.

I can't figure out if its a prepaid or postpay. They don't get a bill in the mail, nor do they know their account number. All i can get out of them is they call a number and pay with credit card. They don't have that number either.

I work for a big red indirect. The phone was a palm centro that had a verizon brand right across the top. That says to me 1.)its not prepaid as you can't put a data phone on a prepaid account 2.)its a verizon plan!

I spend 15 minutes with Customer care and COOS trying to track down what in the world is going on with this account because i can't find ANYTHI...
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Funny Bumper Sticker Quotes

They didn't let me out, they just gave me a day pass!
(Front Bumper) If you can read this, I didn't hit you hard enough.
...and i should care, why?
0-60 in 15 minutes!
100% Irony Free
100,000 Sperm And You Were The Fastest?
186,000 Miles/Second: It’s Not Just A Good Idea, It’s The Law!
3 kinds of people: Those who can count and those who can't.
7 days with out Jesus makes one weak
A bartender is just a pharmacist with a limited inventory.
A church alive is worth the surprise!!
A clean car is a sign if sick mind.
A day without sunshine is like, night.
A Day Without Sunshine Is Like, You Know, Night
A fool and his money are a girl's best friend.
A Mouse Is An Elephant Built By The Japanese
A nucl...
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that when people call in they always have two things but when they start to tell ya what those two things are they only get to one? 😳