User: Fandim
These are the most recent forum messages posted by Fandim:
Re: Call me crazy, I dare you!
Would be better if 0124 was really the first 4 of the iPhone 4's IMEI. :P
Re: ATT upgrade help.
*new#.
Re: Call Centers..
We score on a number of things.
Expectations being set (Anything financial or service impacting, such as prorated charges).
Making test calls to the customers device after any type of equipment change to ensure it's working.
A positive initial response to the customer.
A good closing (including the word resolved)
Tone and demeanor
etc
These are just a few of the points AT&T reps are scored on.
Re: Call Centers..
Yeah. Are you in aux 5 right now? Calls at our center (BEUC) are pretty slow right now.
Re: AT&T is billing pay per use data unfair.
Hmm.
The manufacturer does not profit from placing the data button in the middle of the phone. :)
Just food for thought.
Re: is anyone elses call center open tomorrow
AT&T's are. :) At least, our business care call center here is.
Re: Anybody wonder why ATT and Verizon prices practically the same?
OMG, AT&T is really the liquid metal terminator from the future!~!
Re: AT&T being last.... :(
Next time, since we are discussing facts, could you please use a deductive argument? Your inductive argument is SEVERELY flawed. :)
Re: AT&T being last.... :(
AT&T is the first ( and only ) with rollover minutes. :)
Re: "As a valued customer.."
This is a standard fee when you do a phone upgrade.
It can be waived, based on your FAN (corporate) discounting, but this is pretty rare, actually.
Re: Cancelling Service & Disputing Termination Fee
Khrispii, you're on the save team? lol.
I'm a QAS at an outsourced BEUC center.
Re: Cancelling Service & Disputing Termination Fee
AT&T does prorate ETFs now. :)
Re: Yes
It must be in the contract with your employer. The $15 data plan should be discounted. The FAN discount does not apply to messaging features, or other features on the account.
Re: name switch?
If you get a FAN discount, the $18 fee does not apply. :)
Just a footnote.
Re: Upgrade question...
Chrome, Ccareatatt is correct.
The 499 price is an "early upgrade" price. Full retail would be the $699 price tag. :)
So yes, he would definitely lose his upgrade eligibilty in october.
Re: Dump at&t for Sprint
Negative.
Re: Dump at&t for Sprint
Short answer?
No.
:)
Re: Excuse you kayslay......
It brings back the saying..
Arguing on the internet is like competing in the special olympics..
Even if you win, you're still retarded.
Re: Support available for Premier customers
You most certainly do get discounts on iphone *3G* data plans.
FAN discounts no longer apply to text messaging packages, but they do discount voice and data. Iphone 3G included.
Service Discounts
Account Type
iPhone
Data Plan
Voice Discount
Data Discount
CRU w/FAN
2G
Consumer
Yes
No
CRUs are required to be on the Enterprise Data Plan.*
Enterprise
Yes
Yes
3G
Consume r
Yes
Yes
Enterprise
Yes
Yes
IRU
2 G
Consumer
No
No
Enterprise
No
No
3G
Consumer
Yes
Yes
Enterprise
Yes
Ye s
You can find this information (in a much neater looking chart) in myCSP content ID: *131433.
Sorry, just irks me to hear inaccurate information being given out. I'm a QAS for a BEUC call center, and ...
Re: Support available for Premier customers
You most certainly do get discounts on iphone *3G* data plans. :)
FAN discounts no longer apply to text messaging packages, but they do discount voice and data. Iphone 3G included.
Service Discounts
Account Type
iPhone
Data Plan
Voice Discount
Data Discount
CRU w/FAN
2G
Consumer
Yes
No
CRUs are required to be on the Enterprise Data Plan.*
Enterprise
Yes
Yes
3G
Consumer
Yes
Yes
Enterprise
Yes
Yes
IRU
2G
Consumer
No
No
Enterprise
No
No
3G
Consumer
Yes
Yes
...
Re: The perfect bumper sticker...
My favorite was the one I had on my firebird..
"Faster than a speeding ticket"
Re: CS Reps
Ahh ok. I'm quality assurance at a third party call center. Agents DEFINITELY get watched on their credits. $5 average a call, $250 SoA, Supervisors have $500 SoA.
Re: CS Reps
On this note, I'd say a good 10% of the calls we get (I'm actually a quality assurance rep in business end user care) are customers saying a COR rep said their act fee would be waived - when it's NOT in their ecpv profile.
Also, reps call in, and ask our reps to do credits a LOT of times, just so the rep can add a feature and get a sale.
Do you realize our reps get scored on how ...
new iPhone 3g?
Has anyone here heard rumors that an updated iphone 3g will be released sometime this year? (I'm not speaking about the firmware, either..)
Re: Exchanged the Bold
My Uncle had AT&T in Shreveport, LA and had a Bold and it did the same thing. He droped AT&T all together.
My friend who lived in St. Louis with me had an iPhone, moved up to Chicago for college and could not use her phone in her doorm or classes. She switched back to Verizon and is able to make calls and use data.
You want a perfect network, get Verizon. Its the most reliable netwrok.
Verizon has ...
Re: iPhone 3G Software Update...
Dont forget about MMS. :roll:
FALSE.
In late July 2008, there was significant media coverage of a preliminary California court ruling that found another carrier's early termination fees (ETF) illegal under California law and required the carrier to pay millions of dollars in refunds. The following talking points are designed to assist you with customer inquiries.
FAQs:
Does this ruling mean I can get out of my current contract?
No, this ruling affects only one wireless company. It does not affect AT&T or any AT&T wireless customers.
Who does ...
Re: * Services
The Voice Store (*NOW) was a virtual store concept, which allowed customers to self-activate features rather than having to call customer service.
This self-service feature is no longer available. Should a customer use *NOW (*669) and select Option 1 to add a service or feature, they will be asked to again select Option 1 and then will be transferred to a CLM Call Center representative who can assist the customer in adding a feature.
Customers are no longer able to add ...
Re: Left Verizon for AT&T, well actually the Bold...not sure if it was a good idea...dropped calls!
So how did you have the same number on two services at the same time?
Re: You're an idiot
Thickjake.. seriously, my call center just opened up a new center in the phillipines for AT&T's NBO department. :) They all have degree's and work for a fraction of the cost. Skilled labor, little costs..
Now I'm not even saying that I'm pleased the call center I work for is opening up oversea's centers.. (Just hope we're not next!) they have had centers in canada for awhile, and the US centers are still thriving.
Re: F ATT
My company (Startek) is actually the call center in the phillipines, although I'm not in that center, I'm in a US based center. However, the trainers there at the moment, are from our call center. :)
(Our call center is named StarTek)
COR Store / Indirect reps.
Why do you guys always bag on CSR's..? Heh. You say you always have to clean up their messes...
I'm a quality assurance specialist for Business Care.. (Mostly dealing with IRU's)
The amount of messes I listen to agents clean up on a DAILY basis is astounding. Customers that were not explained their CSS at all, so had no idea what features were being put on the accounts..
Reps that CONSTANTLY advise customers to call in to waive ...
Re: To the Customer Service rep
Uhh - no. Customer service reps in order to give out free phones, actually have to have supervisor authorization.
Re: Oh my gosh this is so awesome.
Hmm... No? When it comes to telecoms, I think it's something like no more than 10% of the company can be owned by a foreign entity?
Re: AOL Instant Messenger Free with NetMedia?
Hi, my name is Seth.
-Seth
Re: Bold for Iphone 3G
No offense. :) But why are you surprised theres no takers? Each phone costs $299.99 with a 2 year contract, no? And most people that have an iPhone got it because that's the phone they actually wanted.. RIM has a smaller, more business-minded consumer base than the iPhone does, so most people that want/need a blackberry - again - also got a blackberry.
I'm not saying your trade request is not fair - ...
Re: Exception upgrade?
CrZyDrVr said:
well referbs are usually only online. The only way to upgrade online is if your line is eligible right at that point. You might get cust ser to do it for you. But you usually have to have a good standing with the account and also be a good paying cust. Just call cust ser and ask them to help you out. 1-800-331-0500
I hate you.
j/k.
When I was still a CSR here I HATED those calls.. No, in ...
Re: AT&T WILL always be the number one carrier
Just have to be pickier about who's hired.
Re: AT&T WILL always be the number one carrier
I think female AT&T employee's should have to dress up like hooter girls.
Re: Radio Shack dropping Sprint and bringing back VZW!
LoL... I've had quite a few callers and heard a lot of horror stories about RS reps.. but not nearly as many as like small kiosks etc.
And store reps dont generally mess things up, they just add every possible feature they can. ;)
Easy enough to fix that one, lol.
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