Shop Talk

Ok, yesterday was been a typical day for me. "No, the fees are valid, your child over uses txt messaging" "It requires a new contract for a discounted phone as an upgrade." Basic daily things we can all deal with. We all have certain... things.. that set us off to a bad mood on a call. Mine are, for the most part, when a custie interrupts themselves to ask if I'm still there (My number is 41546-HELLO?!?!
Also irrational demands and attempts to impress me irk me even more. Anyways. Custie calls in and this convo follows :
M = Me
C = Custie

M Thank you for calling Big V, my name is ***, may I have your name please?

C Yeah my number is 999-99 HELLO?!?!

M Yeah sir, I'm here, you were talking

C Oh, ok. 999-999-HELLO!?!?!

M Stil...
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I want to rant soooo bad!! You stupid no good @T*%#$ .. If I go off right here right now I will get fired. You stupid customers need to listen and quit acting like you know everything. You just a stupid red neck.
Own a business my @ss.
I just need to stop right there! 😡

Hello All!
I've got a nasty cold, and I just had a snotty (no pun intended) customer. I thought I would share with you.

Just had a customer get all snotty with me because we charge people who don't buy their phones here to do phone book transfers. She just bought a phone, and we were doing the phonebook transfer for her for free. She asked if we would transfer the ringtones as well. We told her that we didn't own that machine. She asked when we were going to get the machine. We told her when we had paid off (justified) the one we already have and that is less than 2 years old.
She said that it was bad customer service to not offer all the services that we were supposed to. I laughed, and said that we offered all the services...
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I saw a previous post about how customer care is sending people to the wrong places and such, giving people wrong information... Out of curiosity-- what are the biggest issues when CCARE sends customers to the stores? I'm only asking because I am in a call center and just wants to know specifically so I don't make the same mistakes...

Well i was just wondering, if anyone knows where i can get a Nokia 8800, or a Nokia 8801 for a cheap price.

x

I speak english, who doesn't? as well as mandarin chinese. I'm white so its relatively easy to assume from looking at me that I don't know anything except english. So i had a chinese couple come in looking to upgrade one of the phones on their account. In between speaking to me they were having side conversations in chinese, most of it just one translating to the other what I was saying.

Then when I was finishing up the transaction, changing the sim card and what not when the man says to the woman, in chinese, "I can't wait to get you home and into bed" but it was a little dirtier than that.

I'm just wondering is there anyone else out there like me that this has happened to?

BTW, if you're wondering why I just didnt talk to them ...
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so i had this customer sold them 4 new lines on a business accoubnt told them yeah ttry it out for 30 days all that good stuff if you dont want it bring it back and we will take care of it yada yada.

29 days goes by no word. we get our daily ups shipment and there is a box from there business these people put the phones in the box with a note that said "please cancel our phones the gps doesnt work on this phone like you said it would.

first of all you have to bring them back i need you here i need to know why and i need your card to credit it back. 2nd of all your a little b$%^& for not calling me wghen you had a problem. 3rd dont tell me it dont work on that phone that phone was designed specifiacally for family locator and parental...
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Or maybe it just me. My Sprint phone shows the correct time on main screen, but shows time 1 hour behind when music is on through music store 🤨 Anyone else having the same problem? I'm bored and picking at stupid sh!t 🙂

So perhaps this happens only to my store, because we just so happen to be located in Redneckville, USA, but do you guys ever see drunk customers?

I just had a guy in here, who REEKED of booze. He was VERY talkative (although quite friendly, which is good when you consider the drunkness) and managed to tell me the same story about his broken shoulder FOUR TIMES before he left. One of my leads actually called my phone so it would ring while i was talking him out the door, simply so i'd have an excuse to get the hell away.

I'm just curious, do you guys ever get blatantly drunk customers in your stores?

I have a customer/friend with an urgent need to back up his pictures... does anyone know where I can find USB drivers for a VZW Motorola V325 so I can move the pictures into bitpim? Any help would be greatly appreciated!!

I just had an older guy in my store, maybe 65 years old. He asked me if I had a bathroom he could use and where is it. I told him where it was, and he said, "Thanks! Before we start the business, I need to empty my prostate!"

Me: 🤨

Who empties their prostate? Last time I checked, I had a bladder.

Sitting at my computer when I had this chat today:
Me: Hello. Thank you for visiting our chat service. How may I help you today?
Visitor: Trying to figure out why XV6700 Dial-Up Network will not work with BlueTooth. The phone has the capability but I can't get it to work.
Me: Call Tech Support at xxxx. They will be able to help you.
Visitor: They told me the feature was disabled but wouldn't explain why or how to re-enable it.
Me: Unfortunately, I do not know any more about that feature.
Me: Do you have any other questions for me?
Visitor: Neither do customers until it is too late. The feature is turned off by Verizon but Sprint leaves it turned on. I'm switching to Sprint on ------- when I am released from my contract... Just thought...
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ok here we go...

I sold this girl a phone. she brought it back in 10 days later with a manfu. defect.

I said i could not exchange it for free because it was also physically damaged. so she went to corp. store 2 towns away and went to complain there. they told her to come back to my store and have me call the manager at the corp..

ok so i did and they manager told me i was wrong, first off we are agent location..they r corp. Our policy states ALL RETURNS MUST BE IN LIKE NEW CONDITION.

so the manager asked me to hand the phone to the customer . I could hear everything that was said and the MANAGER had told the cust to call cust service and file a complaint against me.......

all i have to say is

wt...
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LMAO!! We're still going on about this one.

Custy walks in with her girlfriend and asks, point-blank, if the extended warranty covers jell-o?

...

WHAT?! Apparently, her and her girlfriend were jello wrestling at a local bar. Somehow, her phone falls in. And then she asks me to call customer service and explain the situation. WTF!?

So this has caused a fairly substantial stir around here...

This customer has called our accessory department dozens of times (like within one day) but nobody realized anything was odd until just the other day...

He's always been fairly polite, and orders a couple of accessories, actually quite a few, like $250 dollars worth each time he calls. However because he is always polite and doesn't do anything particularly outrageous, nobody thinks anything about it.

He's legit in buying them, he pays his bills and we've been able to confirm his receipt of his accessories.

What he's been doing is buying accessories from us and selling them on Ebay.

Right now he's got $600 worth in accessories and apparently the business on Ebay has ...
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I had a customer come in and activate three lines with me for his business. Really nice guy, but you could tell he was one of those "I'll beat you up to get what I want" types.

He's been depending on me since he activated to keep track of everything. Calling in to check his minutes (always to me, never to the automated system), telling me stories of "I hear Sprint screws people, i wanna make sure I'm not getting screwed..." yadda, yadda, yadda.

Anywho, he calls me one day because he just got a bill in the mail for $1200. He tells me to look the bill over and give him a call back, 'cause he's "not paying this bill, this is ridiculous, he's getting ripped off, etc". I hang up the phone and look at his bill. HE (as in the account holder...
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So, um...yeah...I have been with my carrier for 6 years now and have never once had a billing issue. Never once had to call customer care and scream and act a damn fool...never once have I thrown my phone at anyone wearing the nametag...never once threatened to cancel...and never once felt that I was entitled to anything free just because of how damn sexy I am.

Its amazing! Perhaps the reason for so many people's problems is that they are...well...stupid?

Bless em. 😁

This is super lame. All my friends are out BBQ'in it up and drinking and I'm here in my store not helping anyone because it is dead. This is ridiculous!

So my RAE stops in the store today to inform us that we have a new rule/quota. At least one feature must be attached to each phone going out of the store. Our features are in single digit numbers right now although are sales are highest of all of his stores. I made two statements to him that set him off enough to walk out of the store. First being, I know how all of your other stores get their features. They add them on without consent and then the customers come to us to ask why this Early nights and weekends or voicedial thing is. Every time before I covered and said that must be a mistake on there but I'm not covering for them anymore. I'll tell them what happened and from now on they will come to us. My second point, you explain to an ei...
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