Shop Talk

Got a cust who has a Blackberry and the web browser has still not shown up on the home screen threee days after activation! Anyone know a fix?

so what do you guys think about the new and "improved" CARS aka sales consultation guide 👀

Is any one else concerned about the new commission structure? (I used to be a rep and I'm writing this on behalf of a current rep who is a friend.) So far she has exceeded last month by 14 she is at 120 and 67 of those are new acts. Also she has met and exceeded the feature goals. Her check is less than half of last month even with chargebacks. Is no one else concerned? ATT has raised the quotas but SERIOUSLY cut back the commissions. BTW quota for the store per rep is 100 opps and $1257.00 in features. Any feedback will be appreciated. 😲

...customer calls in to set up new service...
...customer gives me pertinent info...
...I run credit...
...customer has a recently (like three months ago) charged off account under the SAME pertinent info...
...customer acts surprised when I inform her she'll need to pay off the four-figure amount she owes us before we'll even think about setting up service for her again...

I mean, did she really think we wouldn't find that?

I had another one earlier who gave me a social that was NOT theirs (it was issued before he was born!) and swore up, down, and sideways that that was his social. Yeah, OK.
Morons...

I have a question regarding policy. It's more out of curiosity than anything. I'm sure that you deal with the weirdest situations because people generally think they can get away with more on the phone than they can in real life. My question is: if you hear something that is questionable behavior (abuse, drug deals, anything illegal), what's the proper course of action? Do you report it to a supervisor? Do you have authorization to go straight to a police officer? What are the rules and regulations behind that?

I have this guy relaying information from myself to the owner of the phone.

Me: Has anything been downloaded to the phone from any website other than Cingular?
Cust to the phone owner: Uh, George, have you um... unloaded anything... um... from Cingular?


😳

I have this man in here... 👀 which looks like a woman... 😳 who is complaining about his prepaid phone.

He has a TDMA PREPAID phone and is saying that Cingy is breaking, get this, his CONTRACT because they are shutting off his phone March 31

I am doing all I can not to laugh 🤣

The Wireless world is on a very steady decline I've been noticing more and more lately. Especially legally. I'm waiting for the day for companies to get rid of contracts all together, and start charging customers full retail for phones. Is anyone else sick of the lawsuits going around, and pending litigation on new laws for the companies? T-Mobile was sued by a group a lawyers who conducted business in a remote part of Indiana(I believe... it's been a while since I read about it) and because they go no service, canceled and sued to get the ETF's waived. But isn't in ALL companies contracts that they don't guarantee service everywhere? And what about these pending laws about forcing companies to make their phones capable and unlockable for ot...
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What is wrong with this world that we have to sell phones to. This following scenario happens to me all to often.

A female customer comes in and purchases a new activation. She buys the phone chooses a plan and is very happy and satisfied. Then later in the day she returns with her phone in the bag and a look of defeat saying she wants to return the phone. I ask if there is a problem with the phone or service and she responds No. So I get curious and ask the reason she is returning the phone and this response occurs every time
"My husband/boyfriend came home and was not happy that I bought the phone and told me to return it."
Ok. . . There is nothing I can really say to that one. Im just wondering how the hell this happens and if an...
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On Saturday's in our store we close at 6. So, at about 5:55 we're usually walking out. Well at 5:53 Doofus comes in and has to explain every unnecessary detail of what happened to his phone and what customer service told him that I would do about it. But the worst part was that he was one of those people that is constantly trying to talk over you, and refuses to hear your solution. The only reason I didn't get all pissed off was because he couldn't say the word 'cellular.' He instead said 'celibate.' Something about a 75+ old man talking about the "stupid celibate towers not letting him get any signal" was pretty funny.

We ended up leaving late, but we weren't too mad. Laughing too hard.

this is how it went

me: hi what i can i do for you

cust:hi i lost my phone and need to get it replaced and need tyo see how much its gonna cost

me😲k (i pull up the account) well your not eligable for a rebate on a new phone but you have total equip prot.

cust: well my moms boyfriend said it would just be 50 dollars to get a new phone

me: right you call this number and they will process the claim and send you a new phone

cust: how much is this gonna cost

me:50 bucks

cust: well thats ridiculous if my insurance would cover it they shoupd pay for me to upgrade my phone

me: no they insure what you have if you crash your subura they dont buy you a lexus

cust: well if i do that how am i gonna get all my numbers off ...
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Or does it seem like people really think we have the numbers to all the other carriers? I mean come on its common sense isn't it?

I have the creeps from this call and I think I'm am scared for life...

I'm pretty sure she just told me that she and her mother were lesbians together and that it ran in the family.

She was whispering the whole time and I kept hearing some guy screaming in the background about "Get off the %($#*&% Phone! Are you on the @!)*(%& phone?" And any time I heard that there was a muffled sound like she was hiding the phone behind a cushion or something so he wouldn't see it. I'm pretty sure there were threats that he was shouting but I didn't write them down and don't remember, I was too traumatized by the rest of the conversation.

She told me "Martha, Travis, and I are married." as well as "My mother took some pictures of me, they wer...
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VERY BULKY AND UGLY

any other comments on them?

I've sold one and the cus brought it back 2 days later bc he didn't like it.

I'm dying of boredom today. We're so slow... and I am sick of the few games we can access from work...

Our system is 'updating' (which everybody knows is short hand for Crashed and probably still smoldering.) so we can't look up order status, or use our bill-to-account feature... which makes call times awfully short because the second we mention that we need a credit or debit card they don't want to order anything (but if the can bill to the account they'll buy $200 worth in electronics.) And we don't spend any time looking up orders since we can't...

Our department has 12 people in it today... the little box says 11 of us are waiting for a call...

I brought a book but it's hard to get into reading a book when you don't know when ...
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here we go

I just had a custie come in and need a loaner phone becasue her's was "stolen" in Chicago. I am in the middle of Nebraska and i ask her if she has a badge number from the police report. She says that she didn't file a police report and asks if she can just file one here. I said no it needs to be reported in the citty that it happened in. She says she will try anyway and leaves. Great!

20 minutes later, she comes back in. This time she is accompanied by an infant and her 3 or 4yo son who won't listen to anything she says. Normally I dont have a problem with children as i have a 2 1/2 yo myself, but this child is a DEMON!! She says that they told her that she must file the report in the city in which the theft took place....
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is anyone going to summit this year?????

2 customers all day = I'm truly losing my mind from boredom.

I think I'm about to take these post-it notes here and label everything in my store.

It's the most exciting thing I can think of to do right now ☹️

Yes, another rant about children:

I HATE it when customers come into the store and let their kids play with our demo phones. They're all live, active phones, and they're all tethered to the wall with a pretty strong retractible cord.

There's a kid in the store right now, and his dad is paying ABSOLUTELY no attention to what he's doing, so in between rubbing his greasy fingers on our recently windex-ed cases, is yanking our i870 off the wall and pulling it down and playing with it.

In my head, i am envisioning that phone snapping back onto the wall with all it's might and: A) hearing the kid's screams echoing throughout the store and B) smashing the hell out of our ($450!!!) phone.

Don't get me wrong, kids are great, but keep th...
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I work for Sprint.

One day, I was working, and its a slow day. Then this guy come in. He looks to be about 18-20ish.
Right away I can see that something is off. He comes in wearing a light green/pink striped sweatshirt, and a skirt (made out of TARP! as in the tarp that you put on the back of trucks). 🤣
So I'm reluctant to help him, but I ask him what's up anyway, and if I can help him.
He pulls out a coupon, and asks if he can use it to get a phone "half off."
I think, we dont have coupons, but whatever, let me look at it...
He pulls out a SUBWAY couplon, to "Buy One 6-inch sub, get one half-off." 👀
So I tell him that thats a SUBWAY coupon, and we dont take those. He asks "dont you guys have a partnership with SUBWAY...
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