Shop Talk

This did not happen to me directly, but to a coworker a few years back. She was assisting a pretty unruly customer, when I happened to turn around and watched him as he proceeded to spit right in her face. It was disgusting, and she just stood there in shock. The man was removed off the property, and later on charged with assault, but she ended up quiting her job a few days after. A small consolation was that his account was then canceled about a month after the incident by the Legal Department for the company we worked for at the time. His issue that caused him to over react? He felt he didn't have to pay for the deductible for his Insurance claim.

customer walked in concerned about his bill. Saying when I singed up I did not ask for vision. They gave me a credit for it this is how much they told me to pay and they are saying the didn't receive my payment. he was claiming that because the check wasn't enough so we just didn't apply it. there is no way the post office would loose it. I told him that isn't how it works. he said you wouldn't think so but..... as he was starting to leave I asked him where he got his phones I was not surprised to hear him say wirefly.

Does anyone know how or if its possible to set up outlook on the pearl???
😁

I just lost 3 sales in a row to procedure! I could have processed an upgrade and two new lines but each one would have violated some procedural detail (i.e. we need information from a visa or mastercard for new lines, she doesn't have one) that I know my coworkers would have overlooked to keep their bottom-line sales high... but I have some genetic disorder where I have to follow procedure to the detail... even when it means I have to sacrifice a (or 3) sale... odds are if I went ahead with everything no one would ever notice the paperwork discrepancies unless there was a problem with something down the line... but with my luck there would be a problem down the line...

sorry, needed to vent...
meanwhile my coworkers bend the rules all ...
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The other day we had a customer come in asking for a code to deactivate the virus that was being sent to all cells via text. (according to her this virus makes your phone heat up melt and or explode) She was terrified that this was going to happen to her phone and keep insisting that we do something about it...
It took three of us to convince her that her phone was not going to melt or explode.
I'm still don't think she beleived us when she left... 🙄

This customer.. first of the day, 9am!

Complaining about his due date, he had called and had it switched to the 6th, cause he gets paid on the 5th. It used to be the third, he never could pay it on time. Thats cool, I do that too.

This month, his bill was due on the 3rd.. he freaked out, yelling at me, calling me a liar, how I was coasting by without helping him. (Not like I can change bill cycles in store anyhow, I told him CS would have to do that). I try explaining that due dates are not static, they could vary by a day or two, being that the month is not calendar based, but 30 days.. so it could move about a bit. (Mine last month was the 10th, this month is the 7th)

He freaks out, screaming (almost crying) at me that Im a punk, ...
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ok i fix phones for a carrier , and i hate it when a customer comes in and tell me how to fix the phone, HELLO we are trained proffesionals, we get trained how to fix the phones, so we diagnose the problem and then we fix it, just tell me whats wrong with your phone and ill tell you your options, dont come up to me telling me that your phone not taking acharge, because thecurrent from your home charger isnt properly finding the connection, or tell me your software is slow and you need a new phone, when you have 200 saved text messages in your inbox and outbox and have 300 pictures saved to your phone, and not have a memory card, get it straight people we are paid to learn how to fix phones dont waste my time at the counter becuase you think ...
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I work for an independant agent that sells service for Sprint/Nextel and Alltel and we're trying to find software to track our activations and phone inventory, but not completely replace our POS. We've looked at a few commercial ones like TeleTracker, but they don't really work for what we want to do.

So, if anyone knows of any software that is affordable, easy to use, and can track activations and inventory, please reply.

So I'll apologize, this is only loosely phone related but it was so funny I figured everybody here would get a kick out of this.

In my Karate Class last night our instructor stopped us for a minute to talk to us about a technique we were doing and he said "Is everybody wearing their groin protector."

Well I didn't hear 'groin protector' I heard 'Moron Detector'

When he went on to say that they also made them for us ladies you can imagine how very confused I was.

It got me thinking though... wouldn't a Moron Detector be great for us? The only problem is it would be going off all the freaking time.

Had a customer call in the other day. Her daughter had spilled milk on her phone and she needed the number for the insurance.

She called back about 10 minutes later. The insurance rep told her that since the liquid indicator stickers on the phone hadn't changed, she needed to bring the phone to us to replace. Umm, NO!!

So, I called the insurance company.

me- I had this customer call in because her phone has liquid damage and she needs it replaced. But she was told that if the stickers weren't changed, she should take it to the store to replace.

rep- Yes, that's right.

me- Why? Why would I replace a phone that she told me had milk spilled on it? I'm an indirect agent, and I can't do that anyway, but neither will corpora...
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Awhile back I had a customer bring me a phone that they bought on eBay (that was their first mistake) Some gigantic gaudy silver touch screen thing that i didnt recgonize at all never mind as a Sprint device. I just had a customer that reminded me of the situation... they said "If i get a phone on eBay can you hook it up to my phone number?" I proceeded to tell them an abridged version of this story.

c- can you put my number on this.
m- i can if its a Sprint device but i dont recognize that at all.
c- the seller on eBay said it could be used on Sprint or Verizon. (Im guessing at this point its an unlocked Verizon device... great this will be fun)
m- if the serial code isnt in my system i wont be able to generate its unlock code, theref...
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So I seriously just had a girl yell at me because when she order her RAZR they neglected to tell her that it did not have an MP3 Player. Apparently we are now required to tell what their phone DOES NOT do as well as what it does.

"It does not serve as an Automated Electric Defibrillator." Sounds good.

"It does not boost your sexual prowess."

"Your phone will not give you x-ray vision."

It doesn't even make sense. Maybe you should have checked to make sure you phone actually HAS an MP3 player before buying the data kit, it's not our responsibility to ask you what you are planning on using the kit for to make sure your phone can handle it.

Can anyone give me good feed back on the Moto. i880, or the Blackberry 7100. I want the i880 and my parents have the 7100 but hate it. Any updates does anyone know?

Me: Could you please verify the last 4 digits of your social security number

bitchy cust : I tell you what. Why don't you tell me and I will tell you if it's right or not.

I advise the cust standard procedure yada yada

cust argues

then gives me the social.

👀 why you gotta be so mean? What did I do?

I have a question. I noticed that Verizon has started calling you the customer after you call in to customer service and they are asking to do a survey of your service you recieved. What happens to this information they ask. Since I have never seen any improvements our changes to complaints I know others have mentioned to these reps on there surveys. 😉

AHHHHHHHHHHHHHHHH!!!!! That's all. There is a story. But I will make you ask if you really want it. I have no life. i need to stop working in industries where people are really stupid. 😁

The Samsung u540 was JUST released. As of yesterday, there weren't even any reviews on here. I tried to order them and VZW didn't send me any.

I had a guy come in today. He's not eligible to upgrade until next week. He's got to weigh 450+ pounds, was wearing a dirty sweat suit, smelled really bad, and had the little safetly goggle-type wings attached to his glasses. I'm not trying to be mean or stereotype, but the description should help add to the imagination.
C-customer
Me-ME

C: Give me 3 of those new Samsungs

I proceed to collect account info while explaining that I don't them them in stock yet but should by next week.

Me: It looks as though your lines aren't eligible for upgrade until....etc....but I should hav...
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👿 I hate that we cannot give customers a better deal on phone upgrades. verizon offers the New Every 2 credit, but we don't offer it for some dumb reason. I just lost a huge sale because of it. And the other s#!&*y thing is that our phone upgrade prices are higher than a new activation price on a phone!! that's wrong. This guy just came in and wanted 2 Chocolates and an 8300. He wanted cases and car chargers for all of them, plus 2 BT headsets and 2 1 gig memory cards. I would have made upwards of $200 off that sale... but then came the prices... and me having to tell him I couldn't give him the credit for his primary line. I lost that sale!! And I'm upset. Stupid indirect store. 😢

"... at Yak-oooh dat com"

Excuse me while I go beat my head against the desk now.

Cust: Hey I want to return this... but i don't have a box for this one

Me: Well sir I'm sorry I cant take a return without the box but hold on let me look you up in the system

Me: Seems like your not in the system you sure you bought the phones from here?

Cust: (frustrated) Yes I was right here.. and Why cant you take my phone without a box

Me: Company policy sorry, But hold on let me search you a different way

Cust: I called them they told me to just bring it back to you, where I bought them

Me: Sir, your not in the system you sure you bought them from right here..(points to the ground)

Cust: YES well actually they mailed them to me..

🤨