Shop Talk
Standard procedure
Me: Could you please verify the last 4 digits of your social security number
bitchy cust : I tell you what. Why don't you tell me and I will tell you if it's right or not.
I advise the cust standard procedure yada yada
cust argues
then gives me the social.
👀 why you gotta be so mean? What did I do?
bitchy cust : I tell you what. Why don't you tell me and I will tell you if it's right or not.
I advise the cust standard procedure yada yada
cust argues
then gives me the social.
👀 why you gotta be so mean? What did I do?
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cuz they are f-ing know-it-alls!! they think that because they buy one thing from you that you owe them the world!!
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I like it when they go through the automated systems, and you still gotta ask for it, and the typical response is "I already typed it in, you don't have it?" If I had it... would I ask for it?
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In cases like that, I just repeat the question until they answer it or hang up...until we get through the verification process, I ask the questions and you answer them. Period. 🙂
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