Shop Talk

About an hour ago a car jumped the curb... went up a grass hill... trough a tree (a little one) and crashed into the glass walled dining area of the chilis directly across from our store... i dont know how to show you guys a pic because i cant upload them anywhere from work... if any sprint rep knows how to get this pic on some sort of public forum from work let me know... its wild... the car was COMPLETELY in the dining area...

I can honestly sit here and the phone won't ring for an hour then once it does ring all 6 lines start ringing at the same time!!! Do all my customers have ESP and decide to all call at the exact same moment? 👿

I speak english, spanish, and german...

why does my customer care department only speak phillipino?

☹️ I get so stressed. I know it's part of customer service dealing with customers who are pissed off, but sometimes it's just too much. I almost felt like breaking today.
Any suggestions to help me keep my cool?

KYOCERA 2035 DUALBLUEHAND

Put an age on that phone... a custy just came in with a working one active on their account.

Am I the only one who gets a kick out of calmy sweet-talking irate customers? I love giving them a calm, sensible, and cool-headed answer after they pretty much bit your head off, chewed it up, and spit it out on the sidewalk. I almost wish I could see their faces. You can just hear the fire coming out of their ears. They suddenly have nothing left but to apologize or just hang up. I love it!

I get a customer that decides he needs to preach to me.

This is about what happened. just so you know this customer had a God bless America hat and a Jesus T-shirt on

C=custie
M=me


M: Hey how you doin today, do you have verizon?

C: Great, Yes I do. can i get a new phone because i have had you for ever.

M: well let me check...Actually you will have to wait till November to get a great deal on a phone, but you can pay full retail...

C: Well we will see if Jesus has come back by then, have you accepted jesus into your heart as your savior?

*******I AM AN ATHIEST********

M: Well of course I have
C: The resurrection is coming make sure you ask for forgiveness everyday and pray that you may rise with him because you don...
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Anyone else get an unusually high volume of customers right off the bat today? We got slammed for a straight hour after open... is it some sort of Cell Phone Holiday i dont know about?

I can honestly say that I would rather work in a store than chat with people online. I would rather deal with people face to face than deal with 3 people at a time who shouldn't own a computer. Online ordering can't be that hard. It is straight forward. You just select a phone, then a plan, and then fill in your customer and payment info. It is not that hard.

And why does everyone freak out when you have to use your credit card. I understand that there is credit fraud, but that doesn't happen on places like cell phone sites. I don't think it has ever happened with Verizon. We probably do thousands or transactions a day, but I will still get 20 people in a day that will not order online because we can't add the total to their bill.

...
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...just wondering, does your conversion rate affect your scheduling at all? Example: if you get a higher conversion rate, do you get first dibs on a daylight schedule? 🤨

So this guy has a phone that has an MP3 player on it, we simply don't carry that cable... we haven't since before Christmas. Well apparently when he ordered the phone nobody told him we didn't carry the data cable (why would they? Telesales doesn't do accessories, they wouldn't know, ditto for Care.)

It's not really a big deal, we have the number direct to Samsung, who carries the cable and charges LESS for it than we do. They're not able to bill to the account but you end up paying less.

Well he freaked out and got REAL pissy really fast about that and informed me (This is the part where I stop giving a crap because he's being an idiot. Before this part I was totally sympathetic, it does tank, I say that regularly, we should carry...
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Today I had this guy call in to disconnect the secondary line on his plan because he and his wife are getting divorce and he doesnt want that "b**ch" on his acct anymore...this guy went on and on about how his wife cheated on him with his best friend and advisd me never to get married....with divorced rates at nearly 50% in the US is it really wise to have wireless service in your husband's or wife's name? ☹️

Ok so not ALL customers are bags of dousche...
how about some stories about custys that redeem your faith in the human race...

I had a customer come in one day to upgrade her sons phone to a RAZR... however she accidently gave me her husdbands number to upgrade instead of her sons... so after i do the upgrade she comes back an hour later in a panic...
c- My husdbands phone stopped working i think we upgraded the wrong phone cuz the RAZR rings with his phone calls....
so i put all the numbers back in the right spots (without actually having the phones... ever walk a 9 year old through programming a phonenumber into a phone... cuz i have)
So once i set everything straight she insisted that i be rewarded... after saying that she did not ...
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🤤 who else hates how radio shack screws up customers cellular accounts then u have to fix the problems...hey radio shack you suck...and the "shackies" aka sales associates...just total idiots

que tal mariano rivera signing off


and yes im making over a g this week....

i had a hard time keeping a straight face...

m- Can I help you find anything?
c- Yeah, I want a cell phone plan that's unlimited everything, I want a free phone that does bluetooth, and I don't want a contract...
m- (*i think about just saying, no, sorry i can't help you, but i'm pretty bored so i go ahead and try and be a good little salesperson*) What do you have against a contract?
c- I just don't like it.
m- When you say unlimited, how many minutes do you think you use?
c- thousands. also i need it to work in (some place) Kentucky... you heard of Dukes of Hazzard?
m- yea...
c- well it's that place... people don't have cell phones, they yell at each other... i just need to make sure there will be coverage...
m- (*are you f*^k%...
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I'm so sick of being pushed into promoting these plans (cingy rep)! They're not bad, but our current offerings are better. How am I supposed to talk a customer into something when it will remove all their billing discounts?

Sir, let's put you on this plan which will give you unlimited calling to AT&T home phones, but you wont get Rollover anymore and you wont get your combined bill discount that you used to get. Also, if you had a FAN discount you'll lose that too. How does that sound for you Sir? Can I go ahead and sign you up?

I'm sorry bigwigs. I'm not gonna hit 50% per opp of selling this plan. I'm not even going to hit 1% because a toad could see that this is going to be bad for them.

I just had a customer looking to upgrade their phone. They asked for a specific ringtone for their phone.

I searched through the GIN library and could not find it. So, I told her it looks like that one isn't available.

Then she asked when her contract is up because she knows she can get that ringtone at a different carrier.

She's actually considering paying the ETF and dealing with a carrier that barely works (if at all) in this area just so she can have this ringtone!

What the heck is wrong with people today? It's Easter and while I don't celebrate it in the spirit of Christian sense it's still a pretty big holiday considering the vast bulk of the country DOES celebrate it.

So why are these nimrods calling in having conniptions because they need (NEED) a Dolce and Gabbana case for their gold RAZR and the NEED it NOW?!?!? How about you pinheads take a day off and spend some time with your family, you cat, your puppy, your goldfish or you other little friend and leave me the hell alone!

I'm tired of idiots calling in for technical support... that's definitely not my job, we have a tech support department, but asking me 'how does that work' 18 times isn't going to get a better explanation of how the ...
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i just had a guy come in to get a refund on a lether case wtihout a receipt because the bottom of the packaging said 'limited lifetime warrenty'. on the bottom of our receipts is the statement "all sales are final. there are no exchanges or refunds". the limited warrenty is covered by the manufacturer, not our store. i called inventory to get the contact info and they asked for a description of the product. i told them that the leather on the clip was torn. ON THE BOX, it says that the warrenty is void if it is misused, abused, or if there is ANY WEAR OR TEAR. i say this to the guy and he starts yelling at me that i have to exchange it because it says the word warrenty on it. so to see if i can possibly help him out, ya know if he just...
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