Shop Talk

I hate people who can't let me finish a sentence. It happens a lot, people just seem to think because we are working in a Customer Service job for a company they either have service with or are contemplating having service with, that we're not really people, we're machines here to serve them. It makes me nuts.

If they would SHUT THE HELL UP AND LISTEN we'd get done twice as fast as I was in the middle of explaining what needs to be done, cutting me off to add more details to your problem won't help.

I also love the way they cut me off during my close. I have to say "Thank you for calling T-Mobile, have a nice day." Please be nice enough to let me say it, I'm actually trying to be friendly.

I really hate people who come in and act like they know everything, yet, when it boils down to it, they don't know ANYTHING!!!

I had a woman the other day asking questions for almost 45 mins AFTER I already closed the store. She sounded like she read Consumer Reports but didn't actually understand the questions they told her to ask. The worst part was that she came in about 45 minutes BEFORE I closed. I still had 3 other customers waiting. I tried to get some through while she asked away, but most folks had issues that required my full attention. It turned into about 2 hours of overtime that I won't actually get paid for because I'm not authorized to work overtime.

I just had another guy tell me I had to early upgrade his seco...
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Hi,

I'm looking for developers that have experience with the CDMA platform and its EFS.

I'm not a head hunter, I work for a research and development company and I'm looking for consultants on a current project. The ability to relocate for 1-3 months would be ideal. For the right candidate, a permanent position might be available. For consideration in the review process, please e-mail a document outlining your experiences and qualifications with embedded systems in and out of the wireless industry.

I am always looking for more talented and educated individuals of great character. With the way the industry changes and as our focus changes, we're always in search of new information. I look forward to hearing from you.


Thank y...
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check this out

http://www.cingular.com/cell-phone-service/ringtones ... »

i hate when there are customers that stand in front of your desk and talk on the phone. And jsut continue with your conversation as if the whole world revolves around them. And when they're talking to you about things and they jsut pick up their phone when it rings and have lengthy conversations. Some people are so rude.

i currently work for cingy/att i have worked for verizon wireless as well...for the last 7 years i have being doing this...inside and retail rep...i've done very well but couldn't hate my job any worse...i now hate as bad as verizon...anyways...im quitting and moving...and just because this is what i have done for a long long time i can work for a premier dealer for altell....so....who has my kinda experience and could say if this was a good or possibly bad move...i've done very well here...won summit for 06'!!! the cingy/att people will get that...so im good at this job...but i've always looked down on dealers just because i have always worked for the company....any thoughts?? goood, better, bad, worse or is it all the same at this point.....
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today had to have been the slowest day ive ever worked. the one actual customer that i had didn't even speak english and the only thing bought was pp airtime. 👿 🙄 so annoying.

😲

Me: *sitting in kiosk, reading my book facing so I can see all but 1/4 of the kiosk.

Dumb-Dumb: *stands behind me, for probably like, 2 whole minutes before ever so slightly setting purse on the glass so I can hear her*

WHYYYY not walk within my eyesight!?!? WHHHHHHHHYYYYYYYYYYYYYY

I absolutely love it when customers walk in and the first thing they say is:

"This phone is a piece of crap! It hasn't worked since day one!"

😳 😳 😳 You've gotta be kidding me. You've had this phone for well over a year, and it hasn't worked since day one? Don't you think that if that was the case, you'd be back in the store on DAY TWO?!

Do people honestly expect us to take them seriously when they start their complaining like this? I'm pretty sure that if I bought a product and it didn't work, I'd RETURN IT. But you know, maybe that's just me, and I'm the crazy one. Maybe the RIGHT thing to do is keep it for a year, and THEN come in and b*tch about it. Maybe then the rep will feel bad for you and give you a shiny new feature...
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hey i was wandering how much commision yall make from your different companies such as new activations, upgrades, migrations, accessories, and vertical services. You do not have to list the company that you work for but if you want you can. I thought this would be fun to see how all the companies compare in this aspect.

Thanks! 😁

so yea itll take alot of getting used too.. anyhoo... im in a kiosk in the middle of the mall and im usually facing towards my computer for various reasons most of which are that i am on phonescoop laughing my a$$ off. and people come up from behind me and grunt or grumble or tap loudly on my glass cases to get me to turn and pay attention to them! come face me you idiots!i mean is it that hard to walk up to the other end of the kiosk and say excuse me maam i have a question... does anyone have ANY idea why they do this?

...hot topic next door has the new NIN Year Zero CD. They must really like it cause they've listened to it about 9 TIMES today!

a doctor walks up with questions about international roaming(VZ). I attempt to get into his account, only to find that he DOESN'T KNOW HIS OWN PASSWORD HE PUT ON THERE HIMSELF. Call in to get that changed, it's changed, and he asks how much it'll be to call from China back to the US. I quote him the price, and he is bewildered.

The ENTIRE conversation with this guy, I'm wondering how a man that saves lives daily can be so blatantly ignorant.

he then informs me that "when I was over there, it seemed like they had their call rates in order much more than they do here; They seem to be ahead of us in that." 😳

All I could do was stare back at him.

Sometimes I wish I had a technology-IQ screener, so that at least I KNEW whe...
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Just One Time I would like things to actually work out in this godforsaken rat-trap I call my job... but that doesn't seem to be a possibility.

I put in to have Sunday off TWO MONTHS ago... because it's the first Event (I participate in Ren Faires) of the season and I am going to be leaving Friday for some desperately needed time away. At the time I only had 4 hours of Paid Time off saved up since at the start of the year I had Pneumonia (you god d@3n dill-holes, I was almost hospitalized for it.) and had to miss a few days because I wasn't allowed out of my house (actually bed, I was bedridden for almost a week.)

About two weeks after I made the request I had the PTO saved up but they refused to look at my request until TODAY... for ...
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Female customer came in had a pretty hefty round stomach but a relatively small waist and wasn't big in any other place. I curiously asked, "Aww that's awesome, when's the baby due?" ....."what baby?"....So needless to say they didn't buy...

.... What's the most random comment that a customer ever said to you?

some guy just had a drug overdose right next to my stand...gross...

i take their phone to the back to have a "manager" look at it and i fart on it. what do you do to those special customers?

So we like to use cars as a comparison for phones and I have one...

This woman lost the back to her Sidekick 3... which she says she's only had for a week. She has insurance on her phone and I haven't the faintest idea what that covers... the insurance is through Asurion... me, frankly I don't give a crap, insurance claims go through the INSURANCE COMPANY... not the service provider...

But she wanted to replace the back via the insurance and when I said that to make a claim on her insurance policy she needs to speak with the insurance company she lots her mind... "This is Bull$417! and screaming at me like it's going to make any difference. I asked her to please not swear and warned her that if she swore I would have to disconnect th...
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...Blur.

Anyone ever heard of that model?? 🤨