Shop Talk

I HAD 30 acc, and 36 enh, not bad for a solectron technician

Lady comes in with a broken treo 650. She admits that she dropped it and it hasn't worked since. We look for options to get it replaced, however it turs out they are few and far between. After having her B*tch at me for not giving her a discount price on a phone for fifteen minutes she then decides to buy a treo 680 outright. Of course I have none in stock so I search around my stores and find no one nearby has one. I then call ever single one of my competitors in the area to see if they have one as she insists on palm and no other OS. After exhausting my resources she b*tches further about a wasted saturday (its 11:45am) and leaves the store without even thanking me for my attempted help. 🙄

I work for Cingular Wireless, now the new AT&T prepaid customer support. I have been doing this for about 15 months. I love this industry. I am seriously thinking about making it my career. I realized how much I love my job recently when I was contemplating getting a second job. Not just any job, but a job at a Cingular Wireless, now the new AT&T corporate owned store. I would work full time doing customer service and part time doing sales. The first thing I though was "I'm crazy!" Then, I realized that I love my job and this industry. I have always been a fan of technology and what better technology than cell phone to become my career. I have Phone Scoop and Engadget Mobile saved to my favorites on my computer and view them at least once a ...
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That every single day, without fail, you get a pain in the a$$ customer with 15min or less before you get to go home? Somebody explain that to me.

Do people do it on purpose?

I see them check the store hours, look at their watch, and realize they have 1 1/2 min before we close, and proceed to come in and tell me their life story. I want to strangle them sometimes!

I work in prepaid customer support. The other day, I got a call from a man wanting to know why his new phone wasn't working. I am going to give you as accurate an account as I can of the call.

ME: Thank you for calling Cingular Wireless, now the new AT&T. My name is Bob and I will be helping you today. Can I start by getting your cell phone number area code first?

CUST: Yeah, my phone isn't working. I just paid $100 for this phone and I cannot make any calls.

ME: I am sorry to here that, sir, but if I may have your cell phone number area code first, I will be more than happy to find out why it is not working for you.

CUST: Yeah, let me get it. (3 MINUTES OF SILENCE. PER POLICY, I WAS ABOUT TO READ A DEAD AIR SCRIPT WHEN HE CAME ...
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I hate it when customers do not listen.

Example:

ME - May I have your cell number area code first?

CUST - 90210 -OR- Yeah, I'm trying to add money to my account -OR- My phone isn't working.

PROBLEMS:

First of all, I asked for your cell phone number AREA CODE first, not your zip code. Second, even if you "hear" zip code, your answer should've been 90210 555-1234. Thirdly, I did not ask what you why you were calling. I asked for your phone number. I will find out why you are calling AFTER I pull up your information.

I hate it when customers DO listen, but hear only what they want to hear.

Example:

ME - You have the Best Value plan which is $0.10 per minute, $1 a day and free mobile to mobile.

CUST - So it is ...
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Why do we do this job? We know the customers are ignorant, stupid and lazy for the most part, and sometimes we even dread talking to them on any degree. So why is it we put up with it? For myself, I like the people I work with, and the challenge of the day when it comes down to it. What's yours?

So today is my very first day as an indirect dealer for the same carrier that I used to be corporate (no choice in the switch it was kinda mandatory). So far my biggest complaint is how neutered our systems are when accessing accounts. I have to verify all sorts of info now even before I can get access to the account. When i was cor, all I needed was a phone number or even name if I knew the address. Are all carrier's indirects the same way? I was trying to play around with some of our systems to see how to configure different things on some of my friends accounts so i would know how when it came time to actually change someones stuff but I have to have their social and birthday and number and then I need their account number to look up...
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I turned in my two weeks notice today. I have a summer class that is three weeks from 8 am to 3:15 pm... total of about 40 hours a week including homework. I don't want to work an additional 20 hours a week (the minimum required for part time employment here), and unless this place will work with me and give me about 10 hours per week (which, to their credit, they are at least seeing if it's possible), I have to quit.

Three weeks of no web chats, no cell phones (except my own) and no customer service!

14 days to go, including today!

So every once in a while I get calls that make me stop mid-thought and go "Wait... what?"

This was one of them. It was so funny, and so pathetic at the same time that I just had to share.

I have a call transfered to me from Customer Care. (which can be annoying itself since half the time it's their problem and they just punt them off on us...) Who had purchased a phone (this as per his story, the true story we will get to in a moment) a Sidekick as it turned out, and it did not come with a headset. After repeatedly asking him the same question (Was it as a new activation or an upgrade) to which he came up with many creative responses that had nothing to do with the question, I finally discovered that the phone was, in fact, an upgr...
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So as a former Sprint COR and current Sprint Indirect I wonder what this will do to our already weak sales...

http://articles.moneycentral.msn.com/SavingandDebt/A ... »

Ray's gonna freak...

Just had a custy come in...

Gorgeous thing, too. Quite the knockout 😲

She bought a car charger here a little while ago. She just came in, without a receipt, asking if I could swap the universal car charger for a mini usb car charger.

Why?

Because she was switching to a Verizon RAZR and so therefore had no more use for a universal charger.

No. I'm not going to hand you a new charger so you can use it with the competitor's phone. Call me stingy. 🤨

c - why is my bill so high?

m - well it looks like you have been getting online without an internet plan... you were charged $70 in casual data charges

c - well yeah i get online but like you said i dont have a plan for it so why am i being charged?

m (internal monolouge) ARE YOU #@$%ing RETARDED?

I have had several customers come in with broken phones and they weren't eligible for any upgrade. Some of these customers wanted to pay full retail for a new phone, but I had to send them to competing stores because the company I work for doesn't sell phones outright. This makes absolutely no sense to me. Why turn away business.....any business, especially for a struggling store like the on I work in.

so someone brings in a pda today to trade out and doesn't want to hand me the phone. He wants to do a warr swap because the screen is out. He then informs me right before letting go of the phone that he had talked on it in the rain for about 10 ft while walking to his car. I look at the phone and the screen looked like a freakin fish tank. He was appalled when I told him that there are restrictions to warranties and that water damage was not covered. Let's just say it was a heated debate that went on for an hour, so I'm not going to bore you with the rest of the interaction. it ended with him calling cust service while sitting in my store telling them how awful of a person I am and that I should not have a job. Who knows, maybe he's ri...
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how scary is it???


cause i thik i might have to

to any vzw employee who is working where the television services are...

i read the channels online, but does the nbc, cbs get the local programming or what?

sorry, we don't have any information on it here yet...

thanks for any information!

A customer brings in his used, deactivated phone and asked me to activate it on prepaid service. And then he asked me, "So does that come with a free case?"

😕

I asked him, "I don't know, did it?" He still seemed confused.

whos seen it. is it good? i havent seen it yet.

can you bluetooth a song from a tmobile phone to a verizon phone?