Shop Talk

Why is it that when people come in asking for a specific rep or a specific manager they are always surprised when i tell them that they arent here yet... or are off for the day... its like they think im lying...

do these people work open to close everyday where they are employed? Obviously not since they are calling me...

We arent robots... we have days off... in fact i have one coming up thursday to go see jonzetta at sonar... GASP yeah i also do stuff with my time off...

oh and PS no you cant have the cell phone number where they can be reached... do you give your personal number out to customers at work?

I just had a lady come in and the first words out of her mouth were, "You guys closed early yesterday!"

I looked at my door to double check, and sure enough the door still says "Sunday: Closed"

i HATE it when they ask you if you have a phone based on a commercial...

for examples:
"do you have that phone the commercial where the guy is in the car driving to the store and he gets..."
"i want to see the phone from the commercial where all the people are talking about their phones and..."

can you explain the phone to me? brand? feature? anything? sorry i don't watch my company's' (well, i'm an indirect, so, whatever) billions of ads that run constantly.

and if you tell them you don't know the commercial they're talking about they say something like "don't you work for ____" which makes me really mad... where do you work? do they screen all their ads with you first?

sorry, this has been happening all day and i have no id...
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I think I'm becoming delirious...I thought I actually saw a customer?!?

Here's a couple of questions.

1. What's stopping telephone (landline) manufacturers from making a way to txt through the landlines.

2. I wonder if I can make a claim that I came up with the idea and therefore am entitled to any proceeds someone might make from such an idea.

3. Does publishing on a site like this count as "publishing" an idea?


Just thoughts that flitted through my mind, and since it's slow in here, I thought I'd share!

k

I suppose this is the ultimate in nerd-dom, me actually not being at work, and being on phonescoop.com at home. But, hell, I figure this is the crew who will actually get what I'm talking about. Do you guys ever feel as if you are among the only few in your store/callcenter/kiosk or whatnot that actually cares about what happens to the customers? Why is that my MANAGER tells me to blow off customers to improve my AHT? Whey is it that no one higher than me has any answers to the difficult, "gray area" questions? Hello, if I have to raise my hand, I sure as hell don't know what to do. CSP tells me everything I already know, do you think I'd ask if I knew what to do? Tell me guys, am I in the wrong profession? I like helping the customers- I g...
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What is your favorite (or most hated) problem that arises which, though in no way your fault, makes the customer so incredibly angry and blame you for everything from his mother's death to global warming?

Mine is when a customer is trying to order online and can't get their address to be accepted because, even though we use Fed-Ex for delivery, we check addresses against a database with the United States Postal Service, not Fed-Ex; this means that if you have a PO Box that you get your mail sent to, you can't order online.

Any others?

Customers won't stop talking. Like they ask you a question and half way through answering it they interupt you and change the subject by asking you a different question.

So I had to take some days off this month for school but of course they still give me the highest goal in the store. So to try and hit goal I opened my store today to hopefully get some sales. Well lets first say that I live in Utah and mormons don't buy anything on sundays(its against their religion) but they do think buying things online and having me do customer service on their phones they just got is just dandy. Things better change fast I need to hit my quoatas!

So why is it that people always assume that we (the accessories department) are in any way connected to the store, that we'll be able to tell them the stock at a given store, put something aside, or tell them the store's price? What web site does that? I don't think the walmart web site is the same as the store near my apartment.

I had been at work for around 20 mins when I received a phone call from my boss. He wanted me to drive to a store 30 min away and unlock the door because the girl who was suppose to open did not show. And the other girl who was working did not have a key.
Well I don't have a key to that store so I called a coworker and he bought his up to the store I was at on his day off.
When I finally get to the other store to open it the key will not work... He gave me the key to the first store I was at. I then have to call him and he brings the correct key up to the 2nd store.
The store finally gets open 2 hours after it was suppose to and I got to spend time outside the store explaining to customers why we were not open.

No coffee in system... so ima be breif with this first one...

C - I need my Treo 650 fixed

m - as of october this is no longer a repair center

c - i used to bring it in here all the time are you sure?

m - ... 🙄 ... yes... you probably brought it in before october...

c - well what do i do...

m - you can go to a Sprint repair center the two closest are ----- (15minute drive) & ----- (20minute drive).

c - i dont have two hours to waste what else can i do.

m - (you can drive to both of those locations and back here in two hours... 🤨 )If you have insurance you can call the insurance company...

c - can you do it for me.

m - no sir they want to talk to the person that holds the line. (not kidding, i wasnt just...
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Man I just had this huge lady come in my store literally the biggest woman I had ever seen on her own to feet and mobile.

She came in and went to sit down in the chair and asked if I had a chair that didn't have arms as she couldn't fit in that one. I told her I didn't and she sort of wiggled herself into the chair.

We talked for a few minutes about phones and plans and we didn't have anything close to what she was looking for so she tried to stand up to leave but couldn't get out of the chair. She asked me for help so I went around the counter and tried to pull her out of the chair but the chair was just coming up with her. So I went around the back and held the chair down and had her try to get up but she couldn't.

At this point I...
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Anyone know anything about it?

After that last post i made an executive decision... im getting a picture of a jar of mayonayse... putting it on my desk with a sign that reads "you must be smarter than this to speak to this employee"

Let's establish that right off the bat. I am a Peon... I have almost no power within this multi-billion dollar company... hell, they barely give me say in my own work schedule, does anybody honestly think they come to me to say "What should we charge for this piece of hardware?" No, they don't give a rats hind end what I think.

So, you petulant little brat, whether or not you "want to pay that much." for a wireless air card leaves me completely unmoved. The only feeling or response I have is annoyance with you for being such a twit. "They had that for $100 dollars down at the store and I didn't want to pay that much either." congratulations? What the hell do you expect me to say? I'm sorry? I'm not, you just don't understand the va...
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about these damn clips? i just had the 5th person today come up and ask me if we sell them! who sells them so i can send them to you becuase i have zero!

I can't use the expecting mothers parking spot because I work at the mall. So I have to park in the frickin boonies and walk 3 1/2 miles to the entrance of the mall. AND! I can't even bring a chair, whether it's mine from home or one of the mall's because it's against mall policy, except for some reason only for our kiosk because the Pro Active booth has one, the green tea booth has one, the sticker shop has one, the cell phone accessories place has one, the Shield Zone has one, the undershirt booth has one.... I could keep going but I won't. STUPID MALL RULES!!! I'm getting fat and I'm sick. Thank you for caring about everyone else but the frickin employees here. When I have complications because of the stress I have while being pregnant, I...
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I just found out about a Verizon policy, at least when it comes to ordering online. People purchasing a Smartphone/PDA have to get a text package because that's what their instant messaging and e-mail come out of. I understand having it for IM, as that normally comes out of a text package too, but having e-mails count as a text message? I thought that's what the data package was for! Also, it requires you to sign up for one: you don't have a choice in the matter. I think it's a horrible policy, and I'm wondering how long it's been in effect.

Anyone else know about this?

WebJal 5.0???? tried to download and nothing seems to be working. who and where can I get the latest verison that will allow me to download ringtones?