Shop Talk

A customer wants the address to send the phn back to in many, itty, bitty pieces?

its easier if you draw pictures.

just call it a blueberry.

throw away their rebate they're not going to remember anyway.

just add text/insurance to the teenagers phone.

dont stare at the daughter going to college, hot girlfriend, or milf

Anyone ever heard of Jacob Bender... he and a friend of his are in my store... apparently he just got signed with the jets... should i care or has no one ever heard of him...

ps i dont follow football...

Or just here? 😢

Oh My God...

She wanted "one of those ear things for the Pearl Harbor phone."

She has a Blackberry

How can you be so stupid and even know how to turn a Blackberry on?

I have a unique sales position within a wireless consultant company. Our clients utilize our services to streamline the wireless needs of their business accounts. Most of these clients are under Sprint/Nextel plans and have 50-10,000 phones. The employees of these companies are entitled to discounts with Sprint/Nextel and my job is to roll out a program to attract new activations by marketing to these employees.

Does anyone here have any specific experience marketing to a company's employee base? Because of the service we deliver to the companies, I anticipate our clients to be cooperative in allowing us to get through to their employees but it's a new thing for me. I have been in wireless retail for a couple years and I'm very familiar w...
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I am in a retail store, and just took a phone call, after I went into my whole thank you for calling speal, the guy on the other line just said "Yes". After about 5 seconds, I said "What can I help you with?", to which he replied "Yes". After this went on about 5 more times he replied "No speak english", I asked " Does someone with you speak english?" He said "Speaka Spanish". I then said " sorry I only speak english and ended the call.

My thoughts are, If I were to move to another country, I would first attempt to learn enough of that countrys language to be able to communicate effectively. Especcially if it were a spanish speaking country, because there are so many similarities between the languages. I don't believe that I am being...
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So I was thinking we ought to have some new training classes for people in our job positions to help us really do a better job.

Things like...

Smiling and Nodding 101: Introductions in pretending you care.

Smiling and Nodding 102: Not getting that glazed look in your eyes while you daydream about them going away.

Smiling and Nodding 201: Tuning them out while they are yelling.

Calling the Police 101: Basic Techniques for calling the police without getting anything thrown at you.

Dealing with Children 101: Making mommy and daddy pay for their little terror's behavior

Dealing with Children 102: Keeping them from destroying your store.

Bad English 101: Understanding Eubonics

Bad English 102: Continuing Eubonics

Bad...
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...If your kid is out of control...yelling, screaming, running in circles and just generally being very loud and obnoxious...WHY on EARTH would you want to throw crying in the mix?!?
Alright, whatever...you slapped your kid on the hand, she cried like the little girl she is, realized you weren't gonna pummel the crap out of her in front of strangers and laughed in your face. Now this guy's counting to 3...whaddayaknow...didn't help.
Now dude's out the door, walking through the parking lot and leaning down to talk to his daughter. I can only imagine he's whispering so no one notices how much of a prick he is. I wonder what my store would be like if rednecks weren't allowed to procreate.

Mothers day is comming up? duh? however, dont nobody bring their mother in to pick out a phone!!! Do yourself and her a favor, pick it out for her just remember these 4 things, (1)no gagets!! i dont care what that BEST BUY, LIE OF A COMMERICAL SAID! your MOM IS NOT INTO GAGETS!!!!!!!!!(2)BIG FONTS ON SCREEN (this will help her fading eye-site! (3)BIG GAINT NUMBER KEYPAD THAT LITES WELL AT NIGHT!!!!!(incase she falls down and needs to call 911!)(4)REALLY F@#%ING LOUD RINGER ( she's going deaf, if she anit already!!!) REMEMBER, NO CAMERA( she wont remember how to send them)No MP3 PLAYER, (she wont know how to use it let alone how to get the music on it)NO BLUETOOTH,(she'll get where she but it down at)! I have to help mothers everyday who come...
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Goes down more than a catholic school girl on prom night...

Store = Crippled... for the fourth time this week...

So last Friday we had some customers come in at like 10 minutes prior to our closing (6pm). They just kind of poked around then decided what they were going to do. We had been dead most of the day, so naturally we weren't going to turn away the sale. Finally once my rep got done helping them, they began asking about pricing for adding 2 lines. They then started talking about how they were going to do it online, yada yada yada, but then asked... "What time do you close tomorrow" to which my associate replied "5:00".

So they came in Saturday..........at 4:55. What is it about people not understanding that we have lives after closing. Some of these people would be really pissed off if I turned their butts back out the door because I ...
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If your store does not have a live bar, will you break out a new phone from the box to demo the ringer (it needs to be loud) or any other feature? Just curious cuz I had a customer tell me he's not buying a phone without listening to it first and I said he could but we didn't have it in stock so he left. I was trying to sell him something different but he was persistent. Any thoughts?

You seriously charge a customer $15 for an esn change for a FRU replacement? And $15 to do the courteous phone book transfer because their other phone crapped out on them? What kind of crock is that??????????????????

ATTN: All VZW Customers, start shopping at Agents...we don't do that!!!!!!!!!!!!!!

stupid customers. They all ask stupid questions like how to turn their phone on and off or what is the send button. i wish some of them would actuall pick up the manual that comes with their phones for once

I had a customer call me precious today... I think I may hunt her down. I'm not precious... I'm over 3 years old therefore I do not qualify for the word precious... 😡

Hey Longsleaves, sounded good last night.See ya soon! : 🤣 lol:

ok my store manager was dealing with this not so nice customer today,she had a samsung phone that kept turning off on her, so my manager brings me the phone and asked me to check it out, first thing i noticed was a cracked hindge which is a know problem with that phone, and then taking a better look at it i saw corrosion in the charge port, which i can tell someone tried to clean, she had no insurence on the account and she was due for an upgrade, so the manager informed her she had a 100.00 credit on the account, and she could recieve basically a free phone with a new 2 year contract the customer got all upset that her cell phone didnt last 365 days, looking more into her account she uses 4000 min a month, seriously a phone that takes a bea...
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Rms has been down for so long that i feel as though i should be making some sort of blair witch esque video journal...

😢
im so scared....
i cant run credit...
or print a bill...
the customers just keep coming in...
i just cant stop it...
😳
😲
OMG OMG!
a customer just... oh ...
:static:

why do people think this is an acceptable way to grab a strangers attention...

Im on my headset right now trying to activate a new line of service on an account (RMS being down still sucks... just by the way...) and i hear " blah blah blah machine blah not working" (like i said im on my headset my back is to the apc... so i assume there is no way someone can think im paying attention to them)

"HELLO?"

cuz thats the way it works here on earth...
how about excuse me... ill even take the ever annoying "scuzeme" over "HELLO?"

I wanted to turn around and just say

WHAT!?

of course somehow that would be unacceptable when her being just as annoyinlgly rude was just fine and dandy... annoyingly? whatever it ...
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