Shop Talk

Id really like it if a cell phone manufacturer opened up cell phone designing to cell phone employees... we know what people are looking for, what they are attracted to, and what they just plain need.

we could come up with some cool stuff...

It's slow here at sprint telesales today, and I'm bored as he11, so how's your day going?

The idiots are out in force today. It's endless chats with people who think they can out-smart the system (sorry, you have to be smart to be able to do that), people who want me to do their math for them, people who can't figure out simple stuff like upgrading online, people who want me to answer every stupid questions they have when the answer is right on our website....

As if that wasn't enough, the few people who aren't incredibly stupid are just rude, inconsiderate, and blaming me for every (perceived) wrong Verizon has ever burdoned them with, including things like calling plan changes.

I'm also getting so many damn chats that it's hard to keep up. I have to fill out surveys for each chat, and every time I try to fill one out,...
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A woman came in 2 weeks ago and activated two new lines of service with two RAZR v3xxs. Well while the activation was going on (she had prepaid) she was on the phone with her fiance.

c- "Oh huney I'm almost done I'll be home in a little bit I love you"

Then literally as soon as that call was ended, she picks up the phone from somebody else.

c- "Hey baby I havent seen you in over a week. Yeah do you wanna see me tonight? I can come over after the bar I'll be nice and drunk"

And she would walk away while whispering things to this mystery man, and come back to the counter. She then asked me how to erase incoming phone calls because she doesnt want her fiance to see, lol. Meanwhile she has 3 kids with her fiance. I thought it was fu...
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Okay, this is a weird one.

Do you guys remember those old suction cup mikes that attached to your cell phone and then to a recorder so that you could record conversations? Well, RadioShack still makes them. They are just about worthless. I don't see why they continue to offer them.

I have a customer in the store (mom's dealing with her) who wants to buy one, and won't listen to the idea of getting newer technology that will actually work! The new tech is a little black box that plugs into the headset jack(not razr) and has holes for you to plug a headset and a recording device. It is a great peice of tech, and is only 19.95.

This lady is yelling at my mom, who told her 10 minutes ago that she would sell her which ever she ...
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How are we as sales reps going to be held accountable for hitting our goals when we cant even order simple accesories such as an extended 3100 battery for our customers? There are so many of these phones out there and we cant even sell them a battery. I was just using that as an example as i know there are many more accesories we just cant get for our customers.

c: do you activate phones here?
me: sure, did you...
c: *interrupting* i've been trying to activate this thing all day *thrusts phone at me, it's a phone we don't carry at my store and i've never actually touched it before, it felt kinda light...*
me: does it have the battery in it?
c: i don't know...
me: *gets the back off* well there's no battery in it...
c: should it have come with a battery?
me: *thinking, well of course it should have* yes, but it doesn't come already installed in the phone, did you check the box?
c: yes. does it have to have a battery to activate?
me: Yes. where did you get it?
c: it came in the mail *this doesn't -really- answer the question... did it come from amazon, the corp website, etc*
me: well it sh...
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So here I am, wishing I was home in bed with the boyfriend all cuddled up... but no I'm here, back in the Eight Circle (of hell) waiting for a fun 8 hours of chatting with people who largely have an IQ that makes the toast I had for breakfast look smart (my toast was smart, whole grain with flax!)

I'm sorting puzzle pieces because, since they made us completely paperless, I can no longer do my Sudoku puzzles or draw... so I have a stack (like 15 of the bloody things, mostly at home) of 500 piece jigsaw puzzles that I do to keep my hands busy... I can usually do one in a 6 hour shift (I am very easily amused.) when my first fun call comes through.

She seems reasonably intelligent, even knows what model of phone she has (gasp!) and wants...
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i had this poor customer come in today who had a liquid damaged phone, looking at his account he had 8 lines company account, and has been a verizon customer for the past 9 years, so i brought it to my manager, because i know we cant replace liquid damaged phones, so my manager discounted a brand new lgvx5300 down to 0.00 for the customer, and it didnt even affect the customers contract, nor his upgrade date, he discounted a full retail to nothing, so who says being a loyal customer never pays off....and the best part is the customer bought a bunch of accesories, and data packages for just about all the lines, so not only was the customer happy , but i made a bunch of sales from it....

"It is in your terms and conditions."

This phrase has saved me numerous times.

C - "Why am I charged for voicemail retrieval?"

R - "It is in your terms and conditions."

C - "That is not fair."

R - "It is in your terms and conditions."

C - "I wasn't told that!"

R - "It is in your terms and conditions."

C - Cingular sucks.

R - "It is in your... Wait a minute! You almost got me!"

God, I love my job! 🙂

why is it when you go to strip clubs all the play are pop or country and a little rap? (im a girl, and yes i still go to them, i used to work at one) when i was there my music was rock, like manson, NIN, orgy...
and everyone turned around and looked at me like wtf?

Can anyone guide me to important Verizon Wireless Contact numbers? I am a new sales agent starting out and haven't yet been given the access or directed to this informtion. I would like to get direct numbers. Is there a site that anyone could direct me to that would have this information?

We had a pretty crazy day with customer problems and such, it was just longer than usual. The boss lady had a hell of a day too. She just came out of her office with Bailey's Mint for everyone! Time to booze it up!
Always a good time when the boss hands out the alcohol while the store is still open.

Everybody have a good weekend.

75% of calls I get from prepaid customers is to add funds. Our IVR SUCKS! Especially since that recent change to voice automated instead of using the keypad. I have no doubt that 50% of these customers are just victims of the IVR. The other 50% need to READ THE BACK OF THE FREAKIN' CARD! There are about 6 different prepaid PINs. One type can be added through the IVR...when it works, but the other 5 have special 800 #s to call. FastCard, Blackstone, Blackhawk and universal FastCards all use different IVRs to add funds. Often, I get calls from customers who just activated their phone and the IVR does give the option to add additional PINs, but only Cingular Pay As You Go cards, not 3rd party vendor cards. During activation and the first time a...
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for those of you who are firewalled...

Just imagine if the gov't agencies could know about your radio-active self, and you weren't privy to the information. 😈 I love our gov't. 👀

Nuke detectors could eventually reside in your cellphone
Posted May 4th 2007 3:20PM by Darren Murph
Filed under: Handsets, Misc

Just in case fixed sensors all across the country, bomb-sniffing bees, and Bay Area nuke detectors weren't enough to make you rest easy, Homeland Security is cookin' up another safeguard at the expense of privacy. Reportedly, the Department is looking into the idea of "outfitting cellphones with tiny, sensitive detectors that would alert the government and emergency responders to the presence of radiological i...
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Just had a customer come in and say its too nice for us to be stuck at work...

so...

if you work at Sprint... go home... as per a customers request...

What's up with people calling their upgrade eligibility a "credit on their account" when it's a discount on a new phone with a new contract? Oh and expecting to get this only three months after just getting the upgrade.

Why do customers expect store reps to do any and everything the customer claims the phone reps said to do?

Why do they wait for half an hour before the store opens to pay their bill, but take a week to decide which phone to activate? Nobody waits like that to get a new phone.

Why do they come in two minutes before the store closes with something that takes at least 30 minutes to get resolved?

Why do they stare straight at the sign with the price just to ask us what the price of the phone is?

Why do they think t...
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heard of a separate phone number being attached to a new car OUTSIDE of the bluetooth systems most cars have in them these days?

a gentleman asked what he should do about his chevy impala '07 that had it's own number. Naturally, I thought he was just confused about his own phone being linked to his bluetooth system (I still think he might have been confused) but he was adamant that this number was different, and that when he called from his car phone button, he wasn't using his USCC phone, just minutes that he supposedly had with his impala.

Anyone heard of a stand-alone car phone system separate from the standard bluetooth system in cars these days? Just wondering.

"Y'all got them crazy Razors?"

He meant the KRZR.

Haven't heard that one before.