Shop Talk

I am sick and VERY tired of:

C: "But the rep never TOLD me about the UPGRADE FEE!!! I've been a customer for xx amt of years, and THIS is how I get treated? Am I in contract for ANOTHER 2 YEARS too???"
(Either a LOT of agents on the west coast "forget" to tell customers this info, or a lot of customers are liars. Hmmm)

OH and this one in response to third-party subscriptions and ringtones:

C: "WHAT is this PHANTOM charge on my bill?? Are you guys making things up now to get my money? Each month the bill goes up and UP!!" (Actually maam/sir, we can't just MAKE UP charges. If you'd tell your spoiled brat children to STOP SENDING TEXT MESSAGES TO 5-DIGIT NUMBERS THEY SEE ON MTV, you wouldn't HAVE these PHANTOM charges. Take it up wit...
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Lifespan of an in-store sales rep in the Wireless industry? So many people are shocked to see/hear that in my store the same 3 girls have been here since right about the time we opened (April 2005). Is it really that shocking that we don't have a high turn over rate (or any at all)? Or is frequent turn over a common thing in the wireless industry, and we're just out of the norm?

apparently we really need to raise the bar (or increase the training budget) for our technical support. Seriously.

I just had a woman, who identified herself as a Tech Support agent, ask me if the T809 was compatible with a specific Bluetooth headset. . .

.

.

.

How can you be tech support and not know this kind of thing? Of course it's compatible, there is no 'compatibility list' for bluetooth headsets, I have never ONCE heard of a single bluetooth headset that wouldn't work with any of our phones...

I know this isn't rocket science but would it kill the Tree Stumps to hire some people who aren't idiots once in a while?

Just so everybody know... it's all my fault.

And asking him to not swear at me, is bad customer service.

I was trying very had not to laugh at this guy... he called and placed an order yesterday and asked us to bill it to his account. Now he's pissed because we're shipping it to the address that he confirmed as being on his account. It's not possible for us to change the shipping address, it's to protect his illiterate @$$ from fraudulent orders.

The problem is, as he says, he hasn't lived "here" (which sounds like he's at the address in question as we are speaking) in months.

I offered him the UPS tracking number, many times UPS will allow you to call and re-schedule delivery.

But how, pray, is it my fault that you've been ...
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GlobalSat BT-359 Bluetooth GPS Receiver

If you were to purchase that GPS device for the 99.99, are there any monthly charges? Not sure how it works exactly. We just received one in stock yesterday and I know nothing about it! Would appreciate any advice. Thanks in advance. 😁

Sweeeet! 2 upgrades today!

But it didn't go through. Why you ask?

Mr. Customer and Ms. Customer came in. Ms Customer can upgrade her phone no problemo!
Mr Customer can upgrade his phone no problemo! Except Mr Customers account is under his moms name.

Call up customer service. Mr customer has administrative access only. Can change plans but can't authorize to sign for a new phone.

Check this out. I was going to run him under a new app and do a port-IN from his mom so Mr Customer would have his own account, new phone and all is right in the world. Well we called mom and she said she had a NE2 program.

"What about my free phone? I have a $100 credit so what about the free phone?"

So mom whined and told her son to go to the di...
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Who here works for Cingular/The New AT&T?

How is May treating you guys? My numbers are pretty good right now. Aside from customers, people are willing to listen and sign up. Good News for me 😁 Finally 🤣 April sucked hard...

Don't sell them phones. They will haunt your soul

Why on earth would I need your home phone number? I asked for your "Existing Mobile Number."

Why don't you take the time to clean out your d@mn ears woman!

So I'm on hold with a gem...

She needs a new wall charger for a phone but she doesn't know what model of phone she has.

Normally I can figure it out, I'm really getting good at the guessing game... but she's not me stumped.

So far we've established that it's not the same charger as her Nokia 6103, and that it might be a Samsung phone. When I asked her if she had the phone in front of her she said no, it was in the car. When I asked if she could get it, since I wasn't having any luck with the game of 20 questions she said no, until I said that I wasn't going to be able to help her until she had the phone since I had no idea what phone she had (we have NO account access.) She's gone out to get it now.

But while trying to figure o...
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JUST HAD A CUST COME IN WITH AN OBVIOUSLY LIQUID DAMAGED PHONE (BOTH STRIPS ON THE PHONE AND BATTERY WERE BRIGHT RED) CUST DID NOT HAVE INSURANCE ON HIS PHONE AND WANTED ME TO GIVE THEM A FREE PHONE. THIS WAS AFTER HIS 5 MINUTE RANT OF HOW HE NEVER GOT HIS PHONE WET AND WANTED TO KNOW HOW IT GOT WET. I ADVISED HIM HE WOULD HAVE TO PURCHASE ANOTHER PHONE AT RETAIL PRICE. CUST FLIPPED OUT AND I QUOTE... "F*** YOUR SERVICE AND YOUR AN A** HOLE.." HE PROCEEDED TO THROW HIS PHONE AGAINST THE GROUND AND WALKED OUT OF THE STORE.

WHAT IS WRONG WITH PEOPLE!!!!!????

C: "My phone is doing something weird and I just wanna make sure it's not gonna kill me or something!"

Me: "Okay, lets take a look at it."

C: She pulls it out of her purse. "It has something brown on it, see, and it's on the inside too!" she says while opening and handing me the phone.

Me: 🤨 "Where's the..."

C: "And look! It moves too!!"

Me: 😳 "Where is it at?" 😕

C: She takes off her sunglasses and says, "It's right... oh, where'd it go? Wait, was it from my sunglasses? Did I drive all the way up here and it was just my sunglasses?"

Me: "Are those polarized lenses by chance?"

C: "****. Don't go home and tell your wives how stupid I am."

Okay, I'll just tell the people on phonescoop...

I just had a customer in the store that told me the VZW KRZRs are being recalled because so many of them have malfunctioning speakers. He said Cust. Care told him this last night. Does anyone know anything about this, or is it another case of "Well CC told me you could..."?

"Hey uh I lost my phone but it has GPS do you mind tracking it for me?" hahaha i laughed just like that.

If I get one more freaking idiot who doesn't even bother to do any background research before calling us I'm going to rip my hair out in clumps.

"I want to order a Bluetooth for my phone."

You farking morons... "Bluetooth" is just a radio frequency... you phone is possibly already capable of it... or were you looking for a Bluetooh Headset? Or a Dongle? Or some speakers? or a Bluetooth operated sex toy?

And those few r-tards who actually manage to say they are looking for a Bluetooth headset NEVER bother to do any background on that... "Well what's your best one?" You know what, I'm going to start selling the most expensive model any time they ask for "Y'alls best bluetooth" (which happens to be $130) instead of trying to find o...
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Just a thought...but, why is it that the customers coming in dressed up in their business attire think they will get special attention?!?! and why is it you are not at your job at 10:30 in the morning?? or are you just dressed up for Sh**s and giggles?? (sorry im bored..lol)

Does anybody else hate earbuds headsets? Do I have malformed ears, or do the manufacturers of these products use rabbits to determine the size of the silly things?

Anyway, I said all that to say this.
RadioShack just sent us a product called EarJams, by Griffin, that supposedly fits on ipods earbuds and many other brands of earbud headsets. Has anyone used these things? I would like to try them, but I don't want to open up a package just to find out that they are a waste of time.

Can you imagine if we (telesales, care Reps, sales rep) were allow to treat customers the way they treat us?

There is this guy who comes in every single month to pay his phone bill that is always about $250 bucks.

His problem is that he goes over his 700 minutes and uses about 120 or so text messages with no bundle for them.

EVERY SINGLE MONTH he threatens to cancel and no matter how many times I tell him by paying $15 dollars extra for a higher rate plan he would never get a $250 bill again he refuses..

M: "Sir this is a lot of overage you could fix this by going onto the 1000 minute plan and adding a $4.99 text messaging bundle onto your plan."

C: "Listen here I'm telling you this is ridiculous!! I'm not going to continue to pay these bills!! If it happens again I will cancel!!"

**considers telling him I don't care**

M: "Sir aga...
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