Shop Talk

I just want to say that from a moral standpoint, robbing a middle-schooler for his new iPhone would at first seem sickeningly wrong - but given it's price tag, becomes much more appealing.

The way I see it... iPhone on eBay = Car payment.

Two iPhones on eBay = Car payment and new stereo

Three iPhones = half my mortgage.

If I take an iPhone from a stranger every five days, I can pay my mortgage SOLELY on iPhones!

I knew I would learn to love the iPhone!

Ok, in our store, we have a bathroom. After working here for a year and a half, I have seen some nasty things in our bathroom after we let the customers use it. So I complained and complained until finally, they let us put an "Employess Only" sign on the door. That gives us the right to let whoever we want use the bathroom.
So there was a lady in the store today returning a phone. Her kids were unruly and all over the place. I don't like kids anyway, so seeing them pull all of the phones off the display and mess with our water dispenser made me even more mad, so I walked into the back room. My co-worker was the one doing the return, and he was on the phone cancelling the service. So the lady comes to the door and asks me if I have a restro...
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I just started my training at a cell phone call center a week and half ago and while double jacked into a phone (it's part of the training where you're listening into live calls on the floor with someone) a woman had called in because the pre paid card she bought didn't work with her phone.

She said she'd only called in once to be credited this way, but when the double-jacker looked into her account it seemed like it was almost -every day- she'd done this. Repeatedly. Not to mention she'd lied saying she was credited once.

But then proceeded to argue with the guy saying that she wanted her credit and all this and that. Not to mention she claimed she was still in walmart and the sales person there tried to help her. Which is another lie...
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A dude just paid for his purchase in $2 bills. I haven't seen those things in forever. They're all crisp and new too!

I haven't made a sale all week... not even close to it...

I don't think I'm going to have this job much longer if this keeps up ☹️

but I have had a lot of angry customers today.
Always wanting to speak to my supervisor to complain. It's not bad, I'm actually getting use to the yelling. I think I am pretty much numb to it 👀

Wow

Guess what she wanted to use?

Come on! Guess!

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Her Child Support Card!

Good god!

"Inebriated Chimpanzee"

"Useless as a third leg"

"Crippled as a two legged goat."

These are all ways I have heard others describe our ordering software. How right they are. Any others?

Hey, just a question in general, nothing about dealers or companies or anything like that.

I am in cell phone sales because it is honestly a fun job for the most part. The hours are OK, and helping customers is satisfying especially when they come out and thank you for it. The pay can be good and the benefits (at least for me) are great, better than most Fortune 500 companies.

But what makes me not want to be a salesperson, is when you look around, more times than not, the successful ones seem like their morals have whethered away over time. I mean seriously, if a person says they don't want a feature the first 5 f****ng times, why keep asking them and pissing them off? If 70-year old woman can't even dial correctly - why does the ...
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but can someone tell me how do we upgrade a phone that hasn't been activated but you received a year ago. You don't know where it came from. You can't tell me why it was sent to you, but you know it was free and they battery kinda look like one in our case. You don't know the phone number, you don't wanna pay an activation fee, or pay for the new phone. Wait, you just wanna exchange it and sell me the phone back that you got for free. OOHHHHHHHH. Excuse me while I go into the bathroom to "DUMBA$$* off my face.

We've all had them in store.....they go on and on throwing a fit because mommy and daddy aren't going to buy them a pink razr.

I just had this girl in my store, she's probably around 23-25 in age. She put the ability to whine to shame for the 4-7 yr olds. I've never heard someone moan and groan about every little freaking thing in my life. She kept repeating "they're like so, like plastic!" in this very annoying throaty annoying voice, you know..the ones where they say "like" every other word.

I'd rather have a store full of 7 yr olds whining because their other friends mom bought them the iPhone, than hearing this 20 something yr old girl gripe for the next 5 minutes.

Good lord.......Grow up......and get off mommy's plan alr...
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This place has driven me completely insane.

I have this little bottle of salt, I had put it in my pocket because I was going to give it to a friend. (It was scented sea salt for like a bath.) I forgot and still had it in my pocket when I got to work.

I put a little puddle of water on my desk and dissolved one little bit of the salt (they're big crystals) and let it dry. That amused me so I did it again... and again. I have now got a small area of salt crystal growing ON my desk.

I looked at it this morning and said "Well hell, I've completely lost my mind."

I wonder if they'd buy it if I said I had to go home on grounds of insanity...

So I just had some old fart with no credit card arguing with me about the packages.

He finally told me that "Well Cingular goes up to 1500 minutes for less than $50 and they have rollover and the nights and weekends and they don't make you sign no contract."

"Well, sir, that's a pretty good deal."

What the hell do you expect me to say. You're full of horse pokey? If I could have gotten on AT&T's site I would have quoted them but our idiotic IT people block that one. Such a shame.

He got all snotty with me and hung up... it's not like I could have set him up anyways, he's got no credit card. He was also pissing and moaning about how it didn't say on the Tee Vee about no contract. (And how what we were doing wasn't legal and al...
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So I'm sitting at my kiosk. I'm bored, tired, and really don't want to be here, so I'm sure I have a little bit of a vacant expression on my face, but nothing major.

So what does this guy decide to do? Walk up to the kiosk, look me straight in the eye (and I was making eye contact) and say in a very hard, demanding voice, "Wake up."

Needless to say, my first reaction was to give him a very sound F*ck you, but I restrained myself.

if I don't upgrade?

$319.99

But I am in a 2 year contract. So how much will it be now?

$319.99

No, I said I was...

Oh, I know. I heard you. And it is still $319.99.

Fine, then how much is a car charger. $19.99.

But I am in a 2-year contract.

Oh, then it is $19.99.

But i am in a 2-year contract.

Oh, I am sorry. I don't have the dictionary that says 2 year contract equals DISCOUNT!!!!




I feel better now. 😁

When you were in training, has anyone told you to lie to customers or just add a feature without telling the customer and have them think its the taxes? I started with this company last week yesterday the people I was working with telling customers that a certain plan came with M2M when it didnt. they were there before me. when I asked them about it, they said we are not lying, technically we are leaving the information n have them think its taxes. or just tell them this is your final bill, give or take 5 dollars.

HAs anybody of you here who are call center agents experienced a reshuffle where nobody stays behind any team.
I mean say you have a team like say "TEAM ORANGE".

All members from that team are transferred to other teams that NO original members are left on that team?

IS it really helpful or just more confusion?

Does it help performance?

HELP for all the more experienced guys and especially managers or supervisors.

PS What's weird is that is gonna start this MOnday and nobody knows whats our new team, not even our schedules...WEIRD!!!!

I have a customer in the store who wants to know if the vx8500 will play .wmv or .avi files that are stored to the phone's memory card. Does anyone have any suggestions?

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I had this genius call.

Me- (answering the phone spiel)

Cust- I have a problem with my phone!

At this point the customer launches into a 5 minute tirade about the problem her phone is having at some point she mentions MetroPCS.

Me- Ma'am I'm not a technician and even if I were that's a MetroPCS phone and we're Verizon.

Cust- IT DOESN'T F***ING MATTER WHAT SERVICE IT IS, YOU SELL THE PHONE TOO.

She also informs me that she saw it at a Cingular store.

Then I inform her I'm not Cingular.

Cust- I looked up Cingular in the yellow pages and I got your number.

Me- Yeah, we used to be at one time but we're not anymore.

Cust- But you can still just check out the damn battery and charger.

Me- No ma'am, I do...
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So a lady came in and said she wanted the Samsung 707. I walked over to the phone and began my spiel, which she interrupted and said she knows and that she just wants it. I asked which color, and she said she didn't care.

So I went into the back and grabbed a 707. Upgraded the line and put it into our IVR system for term acceptance. She had a 2g SIM and was going to a 3g phone, so our system requires me to replace the SIM which I did. I rang it up and informed her of the $119.99 price, to which she replied, "Oh no, it's free!!"

You can guess how that went. I walked back over to the phone and pointed out the price clearly listed on it. I informed her that prices are set by at&t and if she wants that phone she'd be paying $119.99 ...
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