Shop Talk

Hey everyone, I work for an authorized agent and right now feel as though I am getting the shaft in pay. I work a lot of hours (50+ per week) but I am salaried so I don't make any more. I have yet to recieve a commission check and am wondering what sort of goal you have to hit to get commission in your location. Also if you wouldn't mind what your minimum commission is if you reach that goal. If you don't want to give out the actual dollar value I understand, but I am going to use this information when I meet with my boss next week. Also if you could include what your actual store goal is for total phone sales. Please help me out.

Thanks ahead of time.

Okay, I've been gone for about a week, on a mini vacation. I returned today to find out that tomorrow afternoon I'm expected to be in a city that is a three hour drive away for a mandatory meeting. I have no way of getting to this meeting, because I loaned my car to my roomate and won't have it tomorrow. My boss didnt' feel it was necessary to share that he had signed me up for this meeting, in fact I discovered I was signed up by accident. If I hadn't been bored and looking through the manager documents I wouldn't have found the sign up sheet the boss filled out for me. When I told him I had no way of making it without someone giving me a ride he told me to pay for a greyhound ticket. when I told him I couldn't afford that, he told me to hi...
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Like there time in the wireless industry has come to an end?

Im working on my sixth year in this business. Worked for two different carriers.

I've been beat down, chewed up and spit back out by customers so many times that I think its time for me to retire before I pull a knif out on someone.

I noticed that my customer service has gone down hill and my sales are suffering as well as my paycheck. I dont think it has anything to do with the company i work for as I felt this way with the last company I worked for too.

Anyoone else feel this way?

I posted last week about a customer coming in and threatening me...
Well he is suppose to come back in today to speak with a manager. Its just my manager and I scheduled to work here today.
There is another store about 20 miles away and do to scheduling conflict there is only one person working there today. Its the manager of the store so it should not be a big deal. I work at least one to two days a week by myself. Well the manager of the other store called the VP complaining that they could not work by themselves since they never have before.
Because I this the VP decides to leave me here by myself even though he knows that the guy is suppose to come back in today. And sent my manager to work at the other store.
When I called the VP ...
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So, this girl walked in wearing a bikini top and jean shorts. Her face was beat up and her wrists bloodied. I guess she was beat up by some guy and now is homeless.

Just hung up on me because I couldn't hear her. I told her that early on, that I needed her to please speak up so I could hear her, which she did for about five words. She asked a question, I didn't understand. I said "I'm sorry?" which is how I ask for a repeat.

"Thanks for nothing." Slam.

My second day back in hell and already I want to shoot somebody.

So me, being spacey yesterday forgot to have a customer pay for a phone and let them walk out the door. Actually, I rang it up as cash, gave them their receipt, let them walk away and never realized it until
I was closing and the till was $70 dollars short.

That is what I tried telling one of my customers, and here is why:

He didnt have/want Itunes, and had no idea how to download it, and couldnt be sure his computer could run it anyway

Had dial-up

Had no clue what an mp3 was

Flat out told me he had no intention of plaing music, surfing the net, or anything else the iphone is designed for

Yet, he still wanted it... despite the return and restocking issues.......

I fear a major customer complaint coming......

When you can tell how the call will go right from the beginning of the call. What I mean by this is the generic call flow customers always seem to have. For example... Premium SMS


You already know it's probably on the kids line.
You already know they "didn't download it"


Basically, they call in about it. Ask about the charge. You inform them what it is, they claim never did it. You advise them how it's been done, check the notes on the account (usually stuff in there from last month about the same issue)
They call in the kid, who of course has no idea what it is, and they certainly didn't use $50 in Premium SMS content. You advise valid charges, custie gets upset and tells you you're calling their kid a liar, then tells you they'...
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Now Tmobrett can tell you just how amazingly idiotic this one is.

They send out fliers. We call them "Direct Mail" to people trying to entice them to get service with us. These fliers promise free phones and great rate plans... then in TEENY TINY print mention that the phones are only free with a qualifying rate plan and that you have to pass credit and all that crap.

They also have an unusual method of choosing who they will be sending these fliers too.

First the get a list of all the people with an IQ lower than that of toast. Then, from that list, they choose all the people who also have credit that makes my boyfriend look like a paragon of spending control (his is barely in the triple digits.) From THAT group they pick every...
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Are there any West Corp. reps out there from the El Paso center?? (Other than Pearla of course) If so, whats going on over there? Any other rumors about why Danny Vincente left?? Is "podium" still being stupid? Is there still no floor coverage after 5pm?? Is Markell still trying to talk to every female with a pulse? lol Keep me posted

I have a ? for any of you on here. My VZ phone is a samsung A930 and has been giving me hella static whenever I make an outgoing call. Anybody been having lots of calls on this phone or know anything wrong with it. I already talked to tech support and they reset it on the network but I still get the static intermittently. Any help is appreciated.

We were 12 in cue when I got here. We're still ten deep. We've never gone below 7 in cue...

These people calling in are so dumb they shouldn't even be able to talk.

We've been told it's "Mandatory Half Hour Lunches."

Guess what?

Not Happening.

I will be gone for an hour and you can write my arse up! Go To Hell comes to mind.

And only Amp'd has gone out of business since the iPhone...


Who's next?

....so long that you can tell what kind of phone it is and the carrier, just by hearing it ring? It's sad but I can do this with about 80% of the phones out there. It's nuts but it's just like 2nd nature to me. I won't even be thinking, and hear a phone make a beep and I'll say... "Someone has a Motorola, and it's about to die!"

What are some other really stupid things you can identify in the civilian world after being in the wireless industry so long?

I just had some ahole come in with an obviously fake add and want me to set up his service on a plan that DOES NOT EXIST. I don't know why I am surprised but DAMN!

I sold a family plan today, but i wont get the commission because My i.d wont work to log me in the POS. so i had to give that sale to another person. has this happend to any1 else? 😢 😢

Me = Me

C = Custie

This call was really short... but it was one of those calls that made me stop and ask myself "Did that actually just happen?"


Me : How can I help you today

C : *mumble mumble"

Me : I'm sorry, can you repeat that?

C : "WHAT ARE YOU DEAF? DID I STUTTER?"

Me: Uhm, no... you mumbled.

C : Oh. Sorry. *click*



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Anyone here work for Asurion??

Why do people on prepay keep coming in telling me they have to pay a bill??? It's not a bill. A bill would be sent to you in the mail and you would have a required amount of money due. You are simply putting money on an account to be spent with prepay. It's not a bill. That lack of common sense is probably the same reason they killed their credit and are stuck using prepay.

I'm sure many of you will start jumping down my throat claiming that I am stereotyping. Go ahead. Have fun.