Shop Talk
Have any of you ever done this?
So me, being spacey yesterday forgot to have a customer pay for a phone and let them walk out the door. Actually, I rang it up as cash, gave them their receipt, let them walk away and never realized it until
I was closing and the till was $70 dollars short.
I was closing and the till was $70 dollars short.
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ive done it but i caught them before they drove off, when you get busy getting rebate forms and paperwork its easy to forget the most important thing.
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Ok, but at the same time I don't understand how some people will walk away without offering to pay.
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they might have thought it would come on there bill. I have never done this but I have worked with some people who have before.
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Because the phone is supposed to be FREE. In six months when they flush it down the tiolet,W/O insurence the next one is FREE too 🤣
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Call them. If they don't come in suspend their account and put notes in it so they have to come in. If you cant suspend the account just change the sim (assuming its gsm, if not i guess you could be out 70 bucks) good luck 🙂
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I forgot to ring a guy out on a phone that we were doing for $1.00 with a 2-year plan (special promotion of the month or whatever). After he left, I just rang it out at $0.00 so the sale was tracked. The $1.00 didn't matter. I got off lucky. On $70.00, I would create a charge account (if you can) and send them a bill with a note of explanation.
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Oh yeah and have them come in and start b*tching about a random bill they got and how the carrier is screwing them over? Great idea.
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Yes actually I DID do that once. Luckily it was a nice woman who I treated very well. She then called me and told me she forgot to pay for the phone. And because I was a big help and spent time with her and her new phone, she came back and payed the 80$. Man was I happy. Gettin written up or possibly losing that money out of pocket would suck!
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What I would do in this situation, is quickly do an ESN change or do something else to prevent thier phone from making/recieving calls. Call credit and have thier upgrade reversed. Almost a guarentee they'll be back in the store.
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So you would let them out of the store with a phone that was not paid for and an upgrade that they can use again? SIGN ME UP!!!!!!! 🤣 😎
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Hence the ESN change over the upgrade reversal.
When thier phone stops working, they'll be back... Hopefully.
When thier phone stops working, they'll be back... Hopefully.
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🤨 Or would their first instinct be to call customer service or tech support to find out why? I'd bet that 10 times out of 10, if they do this, the ESN of the new phone will get put back on their number and that'll be the last you see of that customer 🙄
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Or just do a BTA and note the hell on the account. "Cust left W/O paying for FON. Charges ARE VAILD"
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She was buying it at retail. She has gsm so there was no ESN change, I was dumb and forgot to get her address and cell number when I rang it out. All I have is her first and last name.
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