Shop Talk

I've spent the last ten minutes staring at my screen trying to convince myself to log on. With the changes they made yesterday (You gutless, brainless, inconsiderate bastards) I'm having a really had time... like I can't seem to get the mouse to scroll over the button.

I called their customer service and they actually let me start signing up for service.

To go off about all the rediculous changes taking place at our call center. I am too tired from all the non sense the last two days to even get into it and I'm sure you can do it with more whit that I could right now...

And by strange, I mean just plain out WEIRD customer you ever got. Not mad or an idiot, just strange?



I had one guy swear up and down I was his cousin Tina 👀

He said that because he was calling her number, and I answered, that I must be her (keeping in mind, I'm male, and I do not, by far, have a feminine voice)

When I told him he's reached VZW customer care, he said "Why do ya'll keep sayin that?!?!?!" and hung up.

I wish AT&T would do what sprint did, I know we have probly a million people we could terminate their contract for that, in warranty alone there are people that call 10x in one freakin day.

Will I give you a discount? No.

When you come into my store and I ask "How are you doing today?" and you respond with "I'm just looking" in a rude tone, don't expect me to go out of my way to help you.

Also, when you toss an accessory on my counter (messing up the paperwork you just saw me sorting into 3 piles) and start rattling off some number that means nothing to me after which informing me you get a discount, I will not give you any discount. I don't care what you have set up through Verizon. If you were nice I would have given you half off just because I felt like it. But you're a dick, and you're not getting anything. If you want your undisclosed discount (probably 10%... oohhhh you save a dollar) you're going to have to take yo...
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She's Canadian. I usually like Canadians. I want to throttle this woman.

She can not seem to grasp the fact that Canada is not the United States. A Canadian Credit Card will not work in place of one issued by a bank in the States. A Canadian Drivers license is not the same as one from the US... and her Canadian Social Security Number (or whatever they are) will not let us run credit in this country.

If she asks me one more time what she needs (which I have explained three times already) I'm going to snap and hang up. I can't seem to get through to her that she's going to have to wait until she lives in Arizona to get service because I can't use anything she has right now.

I have this customer who calls in all the time.

Me: Hello, how may i help you.

Customer(C) : Can I speak to your Mary (my manager)?

Me: Sorry, he isn't in today. Can I take a message?

C: NO!! Give me the number to your district office then?

Me: Miss. I am sorry but I am sorry but we don't have one. We are an authorized retailer.

C: Well fine! I will call back later.

Now my manager doesn't work at this location often. I usually do, and I will work all day. She will do this 3 or 4 times a day, and bother me. I needed to know what she wanted.

Me: Hello, how may i help you.

(C) : Can I speak to your Mary (my manager)?

Me: This is she. How may I be of service?

C: Finally. DO YOU EVER WORK AT YOUR STORE?

Me: Sor...
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It is sooo slow. I have big boobs, and wearing a low cut shirt and haven't sold anything!!!

Good morning, and thank you for calling. I only have a hangover, and thanks to the ringing it is even worst. I can't fix your phone. I can't tell you why your kid text message your bill so high. Oh wait it is because you won't add a text messaging plan to your phone!!! Uhuh uhuh, yeah still don't care. Sorry no talkie crazy.

And I wish I could go back on vacation, I really wish people would understand what "warranty" means 😳

Tonight at 12:01 am, I plan on running outside buck ass naked after I drink a fifth of Jim Beam to celebrate the offical demise of Amp'd Mobile. I just very well may make a mobisode of my escapade for viewing at YouTube. Never in the many years of working in the wireless industry have I seen a more mismanaged MVNO as I did with Amp'd Mobile. It's hard to believe that Peter Adderton, the founder of Boost Mobile LLC (before the Nextel Communication purchase), was at the helm for four years. I tell you this people, two MVNO business models that appear to be successful and would be good to model anymore MVNOs to come are Virgin Mobile and TracFone.

just sold a lady a 512 mb micro-sd card alongside a music kit for a Razr, bundled price $65. 512 mb cards at my store cost 40, but elsewhere, around 10-17. the music kits we sell for 35, but VZ charges 30 for them.

doesn't anyone shop around these days? I got a $20 2 gb SD card for my camera at Wally-world recently, and saw the insane prices for other flash media, yet we still charge $100-120 for a 2 gb micro-sd, and I've actually SOLD a few to people!

one reason our prices are so high is b/c of the POS vendor we get them from; but still, if people were smart, alot of our accessories would be getting dusty.

For you store reps out there, how long does it usually take you from when the custy decides what they want to them walking out the door with new phone in hand? I am trying to decide if I really suck that bad or if it is just the way we have to enter all the information in twice that makes my activations go soooo slow.

new or old....what carrier and or cell phone company sells or makes a LARGE screened phone...i want a larger screen and i dont care what carrie i go to aslong as its what i want..and not an i-phone....

So this isn't totally 'Shop Talk' material but this is Customer Service related so I figure it pertains. Plus I'm not going to be able to focus to do my job until I get this out of my system... I was so furious twenty minutes ago my hands were shaking too hard to hold the steering wheel and I had to park my car for five minutes until I had calmed down.

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Situation:

I am a college student. I have a general degree (an Associates) from the college I am once again attending. For reasons that would take pages to explain I took a hiatus from school after earning my A.S. and started back full time last fall. Last fall I was given financial aid sufficient to cover my tuition, books, and most other expenses though I still worked...
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go in with me and buy Amp'd?

i just talked to a really pissy customer and at the end of the call he yelled at me "you sound like a damn robot".....

so i told him "DOES NOT COMPUTE" and hung up on him.... 🤣



that felt really good.

😢
Im calmed down now but a customer was walking around the mall with a baby prob now even 2 weeks old. I noticed that the little one was not moving much at all and his lips were blue. What got me to notice was that the lady was flopping the baby back and forth☹️ I called 911 and they all went outside☹️ How the hell is a cell phone important enough that you have to bring a newborn that young to a mall☹️ I hate people. I just hope that child is alright 😢 I als hope that lady rots in hell.

to ruin your credit score and you want to call me names? You want to threaten my life? How about I ruin your chances at getting that new house by running your credit 15 times. Or ruin your shot at purchasing that beautiful new Altima you were gloating about? How does that sound? Does that sound good? Oh no? You dont want me to do that? THEN HOW BOUT YOU STOP CALLING ME NAMES AND TALKING ABOUT CUTTING ME AND LET ME TRY TO HELP YOU YOU F***ING IDIOT!?

Ok...I'm a little bit better now...

*snarl* I need some booze...