Shop Talk

Because, I am obviously doing it wrong.

I just sat here for the last half hour trying to explain to this woman that if she wanted to take the second line off her account and put it into someone elses name, that phone would still be under contract for another year and a half.
She just kept repeating everything I said, and asking why it would not work.
I tried to explain that because she got reduced pricing on the phone back in December, no matter where that line went it was still under contract until next december.

"What if I cancel it? Then it will be released and she can have the number and a new phone"

"Well, yes, but that will cost you $150"

Well F--- that


This is pretty much what I say to anyone who wants to do a c...
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If YOUR kid is sitting on MY desk playing with MY stuff dont constantly move MY stuff further away from him on MY desk move YOUR kid somewhere else... im behind a freaking fort of my buisness cards pens and stickies...

I had this customer call in about the v557
He wanted to know if it had voicedial and if so how to use it.. stupid device tutorials wasn't telling me and I couldn't pull up the manual so I come here on dear 'ol phonescoop and all the customers questions got answered!
See whoever said this wasn't a site about anything but other than to gripe about custies.. 👀

Right now I'm in training and we're using one of those annoying power point lessons, the narrator sounds like someone trying to do a snooty british accent and failing horribly lol.

Thanks you, Mr. Customer, for staring at them throughout this selling experience.





👿

They never pay their bil on time, but are punctual at the store the day their phone gets disconnected.
They are at your store before you are. They stand there with the look of a serial killer in their eyes from not having slept in three days.
A normal person would get up just early enough to cruise in about 10 minutes after you open. Theese freaks have been up all night and have nowehere to go. With their phone cut off they cant' reach their degenerate buddies or narcotic dealer so they wait for you.

Just had a fun call with a nice guy who flirted and joked the whole time.

Great way to start the day inside the building after the crap that happened on the way here.

The best line. I mentioned that I don't let dead air during a call so I was prone to rambling while I explained the shipping options.

His response. "Well yeah, you don't want that awkward dead air on a first date!"

Oyi, I'm glad it's Thursday, since that's my Friday but at least it started out on the calls well.

hey guys, i have a question. i have this little old woman that bought a phone from my coworker on monday. she came in tuesday to exchange it becasue the battery was dying right away even after charging it. ok so i exchagned it for the same phone. i entered all her numbers and set up the display and everything for her. she just came in today to exchagne it again for the same problem. this time we exchanged it for a different phone. now, she is charging it like i told her. the only thing i can think that she is doing is turning off the phone before she goes to bed...but i didnt think that would hurt the battery that bad...not after one day! but yet again, the battery dies after one phone call. what is going on!!??

girl comes in with a sob story about her phone not working, and how it couldn't possibly be her fault.

friend's house, left it there, blah blah.

the water indicator on the back is dry, but blood-red, and half actually sloughed off before it dried completely.

so she spends the next 15 minutes begging/
b!tching to her dad that she shouldn't have to pay for a new phone. When daddy heard the prices for retail, he wasn't too happy, but this time I didn't get the usual shouting match; he was matter-of-fact.

The last I heard was prior to them leaving, and she was telling him how he would have to keep her on the plan. they're two months in, a she's the secondary. it's less to cancel than it would be to get her a new phone and ...
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hey guys and gals,

we've been getting flack from some direct store about this recently; opinions, truth, dare, experiences, etc?

I'm not talking about iGo crap, or any other universal chargers; chargers that are made for specific phones that don't happen to be from VZ.

Discuss.

So the first few customers were as follows:

1. Old man walks into the store and asks:

"Where can I buy the new AOL software?!" 🤨

"Um, from AOL?"

2. Customer calls the store:

"Hi, is there a Dental Office in the mall?"
🙄

"Yes"

"Can I have their number"

"Ma'am I don't know their number this is The Big Pink Store"

"Fine!"

3. Customer comes in with a malfunctioning RZR and when I look at the back the LDI sticker is gone; there is sticky residue and a few pieces of it left and these pieces are red. When I explain that his warranty is now void he replies:

"I called customer care and they TOLD me to do that! That phone's never been wet! You need to replace it!"

Sure they did bud, sometimes our call ...
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Ok this is two rants in one.

1. One of my coworkers continually pisses all over the floor instead of in the sink. WTF?

2. We have this person that works in the back office (haha that sounds kinda funny). We are in the south and it's hot as F around here. This psycho turns on the heat when she comes in every morning? What the hell? Should we all chip in and get her a jacket or a hormone shot? I guess a jacket would inconvenience her. I guess the fact that the heat is inconvenient to the other 7 employees is irrelevant.

Anyone else work with people like this?

👿

I work in tech support and had a call the other day that scared the crap out of me. This guy wanted help since he was trying to sync his Windows Mobile device using Active Sync (another Microsoft product) and his PC was running Windows Vista (yet another Microsoft product). As I was walking him through doing this he clearly was not understanding me. I asked him if he had talked to his IT department because he was also wanting to set up email direct from their exchange server. He finally said "You're gonna think I'm dumb, but I AM the IT department." Ok, I've seen this before. But here's the REAL kicker. The guy worked in IT FOR MICROSOFT!!!! At first I didn't believe him but then I looked and sure enough it was a corporate account and his em...
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There is so much negativity on this forum (understandably since 90% of customers are idiots) I thought I would post something positive. I just go back from vacation and Im ready to make some money!!! Anyone else have anything positive to post?

TO EVERYONE WHO WORKS IN A SPRINT CALL CENTER-DIG A HOLE...there are some of your that make my day go by better but since i dont know who you guys are so EVERYONE MUST DIE 🙂

no not the scantaly clad jail bait... like "land ho" but dork oriented...

Im done after today... for four whole days... i swear the clock is moving backwards...

for anyone interested ill post links to pics of me as Johnny Napalm from Guitar Hero... if anyone from here will be there look for the lanky white kid with the big green hair... ask for "mr pink and ill give you a photo op...

word...

I feel like whining right now.

One of the things that's been grinding my gears lately, is when I take an escalated call, and I tell them the same thing the rep told the customer. Then they get mad and ask for my supervisor. And I tell them that my manager is only going to repeat the same information. And they insist. Then my manager tells them THE SAME THING. Then the cust always seems to get mad because 'we wasted THEIR time' 🙄 🙄


Or when they try to impress me by telling me that they know the VP of VZW (and why is it always the VP?) I love calling them out on it, and ask them what his name is. They never seem to get it right, or tell me they're not going to tell me, but they went golfing with him last weekend.

Or the...
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I know this is a stupid complaint...but I hate it when people come in to pay a bill and they set their money down on the counter (or just kinda toss it at me)! This isn't Vegas, you can put the money in my hand. They don't realize how hard it is to pick up 8 different coins off the stupid counter. When people do this and I have to give them change back I put it right on the counter and make them do the same thing. Even when their hand is out waiting for the change, I completely go around their hand and put it on the counter. Unless your a germophobe, JUST PUT IT IN MY HAND!!!

Well that was just... lovely.

She wanted to know exactly what time UPS would be there to deliver. I don't know, I told her this, I said, you'd probably do better asking UPS since it's their drivers who will be coming around, they don't give us exact times.

So she asked, could I check the date for her. I said certainly, do you have your order number so I can look that up. Nope, of course not! Nobody bothers to keep track of these things... I do, I have a white-board that hangs next to my door where I write these things down and can erase when I am sure I no longer need them. So I say, well I can search by your name but it takes longer.

So I do that. Find nothing. So I say, one last option, to search by your social. She has to...
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I... am a theif. I'm jumped ship to work for another carrier a couple of weeks ago, and now I'm in a new training class. I nearly feel guilty; but not quite.

This has to be the easiest training I've ever had. We get an hour and fifteen minute paid lunch. We leave an hour early every day and still get paid for the full eight hours. Whats so funny is that this is all the trainer's doing. Its not like we (the trainees) are sneeking out and filling out fraudulant time cards, he (the trainer) takes care of all that. Should I feel guilty? LOL. 😎