Shop Talk

I am currently on a call w/ ANS who has rqstd that I stay on the line until all t/s has been completed, the cstmr clld in b/c her phn lcks up when the bttry gets low, the cstmr dsn't want to perform a wrrnty xchange, I did the standard t/s = no prblms, so I contacted blackberry to inquire if this is a common thing or if there's a new advisory to be known, nada. Then BB asked if I had spoke w/ warranty exchang, advisd that I am in data device warranty xchng, then the BB agent put me on hold, then 5 min later the an at&t ANS agnt came on the line, askd "How may I help you?" So, I xplained the whole story over to her & she asked that I stay on the line b/c wrrnty xchng has an hr wait time, t/s should be completed in 15-20 min, agrd to do so (m...
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A Lady walks up to me and my co-worker..

"I want to track my kid, can you guys do that for me?"

My Response, "Just get a chip put inside her wrist, Veri chip is a company online that will put the mark of the beast in all your loved ones."

This lady was crazy....

We told her she couldn't track her child, but if she called AT&T they may help you out because they love big brother, they tap peoples phones all the time.


Welcome to my world people

I lost my new iphone 3G send me one for free...or i want to the 199 price again...

Sorry that you fu(ked up... not our problem. Get another phone. 😛

currently work in a high pace, high sales, environment with a T-mobile Retail Partner, my girlfriend is looking for a job and doesnt want to be in such a fst paced enviroment...but i still think sales would be good for her. There is an opening in a tmobile corp store in our area, i just wanted to get some ideas about what she could expect if she were to apply nd get hired, what type of pay scale and commission scale they have at a corp store....i love tmobile and hear working for them directly is a fun experience and doesnt hurt paying some bills.....any thoughts???thank you everyone who responds

M-me
WC-Wierd custy

M-Thank you for calling ____ Mobile, my name is Kamui, and my rep ID is 1234567. May I have the mobile number with which we will be working this evening?

WC- Yeah, what's that number you gave me?

M-That was my rep ID number, it was 1234567

WC- Alright, and you're name is Kamui?

M-Yes it is sir.

WC- And can I have the last four digits of your social security number?

M-Zah? 🤨

me: Thank you for calling the new att about your wireless service, my name is ---, How may I help you?

her: The trackball wont scroll or select & whenever I dial a # the phone won't enter them, this phone sucks!

me: hit the mute button (LOL)

me: I appologize for the inconvenience of having to call in, I'll be more than happy to help you w/ your problem, just to make sure I understand correctly the reason you're calling in is b/c your keypad wnt respond properly?

her: YES!

me: Ok, Is the keypad locked?

her: No, I'm not stupid!

me: Has the handset been dropped, damaged, or exposed to extreme temperatures?

her: Of course not!

me: Have you downloaded any 3rd party software/prgrms, photos, etc. to the phn?

he...
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This is an open letter to the miserable SOB who almost made one of my reps cry tonight, and may serve as a suggestion to any customer who is upset and wants resolution to their issue. First of all, when you call us, we are in a professional environment, so uttering a string of profanities and calling us stupid will not accomplish anything other than making you look and sound foolish. Second, we can hear you just fine when you speak in a calm or conversational tone, yelling just results in us turning down our headset volume, it upsets some of our newer agents, and will not result in a speedier resolution, if anything, it may serve to prolong and frustrate the process. Third, saying you're a doctor is extraneous information and not pertinent t...
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Rules:
you respond to the previous posters wish and twist it around. you HAVE to grant it, no saying "no, you're dead!"

after you have granted it you post you wish.

I wish i was out of debt.

Seriously... why do customers say (scream) at us that they want to talk to the President of the company because we won't waive/just give a/an activation fee/free phone/overages/late or reconnect fees/non-return fee/ETF waiver/credit just because/text charges/premium SMS charges/reverse contract for no reason.


Like the President of a multi-million or even billion dollar organization really has the time to talk to you, the retarded, whining little brat because you don't feel you should be charged for something. Because that's all he/she does all day long. Sits there and spoon feeds customers.


You are not important. No, we won't miss your $40 a month. You call in all the time and whine and bitch about worthless things. You had to dri...
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despite being yelled at over a PAGER BELT CLIP yesterday..
i have ONE MORE DAY LEFT after today.

make it go by fast, plz!

And I seem to be the only one here that likes it... Am I really the only one that can enjoy a symphony just as much as a rock concert? 👀

and I'm enjoying all the snide comments I can now say in return to rude customers. 😈

ok so im at work and this is like the only thing we are allowed to go to online! so i was looking around bord as always and i found this forum .... and i love that all you guys are going through the same crazy custos i am lol i never laughed so much at work in all my life. Thanks for making my boring day go by faster 🙂

🙂

No I will not help you order a phone online or help you hook it up, I will on the other hand price match online after mail in rebate, your going to get the same price if you buy it here or online, i'm totaly willing to take the hit and give you that phone at that price but sir its going to be after your mail in rebate, what does it matter when the phone you want equals 29.99, whether its today or after you send in your rebate, no i am not making you send in a rebate in the hopes of you not sending it in, I'm having you send in a rebate because that is how much the phone costs, the online price is a reflection of mail in rebates, the only benefit to buying your phone online is that you do not have to expend an ounce of thought into sending th...
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We work in sales. I know we are in competition with each other to produce the greatest amount of sales for our sake/money sake. Well i have this co-worker who dodges problem customers and cherry picks customers to help. When the store is busy he'll scan the line and avoid problematic looking customers to help the one that seems interested in activating. This is totally unfair and has been brought up to a supervisor. Seeming since he implements this tactic his numbers are good so he obviously won't get fired....i have no clue what to do.

and now im too sleepy to work,i still have 6 more hours to go.

Before I came into this industry, I had the utmost respect for customers. I used to work at a Cold Stone Creamery, and I loved my customers - I can't remember a single irate or rude person standing on the other side of the counter.

But since I have been, working for a cell phone company, I have experieneced some of humanity's worst. Why the experience should be so different, I'm sure is dependant on a few points; the price difference in the products, the simplicity or difficulty in working out how the whole system works (ordering ice cream is about as simple as it gets, and figuring out how your cell phone plan works takes a little more thought), time spent, the reward of their efforts - and the sum of all that which is going to push aga...
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Why is there nothing to do at work at the last min of the day. i mean you have to wait like a rat in a cage just to go home i think that if you dont get any calls after a certain time.

switch problems...grrrrr!