Shop Talk

This is mainly for my California brethren.

With the recent lawsuit that sprint lost have you been having people come in wanting to cancel? I get at least 2 to 3 people a day coming in wanting to cancel and not pay the ETF. I tell them that they still have to pay the ETF and they respond with "Well I thought I didn't have to pay it anymore because sprint lost that lawsuit."

Well A: that was Sprint and this is T-mobile and B: it just freakin happened and sprint already appealed it. Then they get all pissed and leave. God people are so dumb sometimes.

I just had a bible thumping customer call to give it to me. Seems a phone she has on her family talk plan for her baby sitter downloaded that song and she is going to tell everyone how we promote lesbianism. She wanted a credit and a block for any offensive music.

So i'm a big fan of tattoos. I have 24 myself. Has anyone ever had a customer, or know someone, or have any tattoos yourself that are cell phone related? I figured since there's nothing that hasnt been tattooed on someone already, there's gotta be a cell phone tatoo out there.

I have flyers all around my kiosk that let you know all of the phones we have on sale and how much they are and everything else you need to know about them. Yet everytime i have a customer look at my phones they still ask how much it is even though the flyer is right beside thier head. sometimes the flyer will be on top of the counter looking them right in the face and they still ask how much the phone is. I don't get it.

I can't wait to quit this job.

My company has a policy in place to order in excess so they don't have to pay for extra SIM cards. They come in packs of ten, so for 5 phones they'll send 10 SIMs, and for 15 phones they'll send 20. So if a store orders less than 10 phones on an order, they'll add more phones to your order so they can get more SIM cards.

On our most recent order we had 9 phones. They added two more phones at an expense of $310 more to give us 11 phones so we'll get 20 SIM cards. If we were to buy those additional 9 "free" SIM cards for $25 each it would cost us $225. So in order to save the $225 our upper management has forced us to spend $310.

Yes, that means we've just spent an additional $85 at no benefit to the sto...
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It shocks, and suprises me, that people walk into my store, and start asking me for deals like I just dropped the product they're about to buy, or it's a display. If that's the case, we definately do what we can for the customers, but if you're just at the regester, and I already showed you the product, sold it, and you wanted it...you ask me for a deal...Like the red tag that says it's on sale, isn't a deal. "I can get that at costco for 59.99" AND!? like I CARE? If you wanna go to costco, spend 20 minutes parking (while gas is 3.99 here) 30 minutes getting there and back, and the countless hours in line, then BE MY GUEST. This is a BUSINESS people, I doubt you'll go to the checker at costco, or walmart and say "This is cheaper at best buy"...
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Aug. 6 (Bloomberg) -- Sprint Nextel Corp., struggling to stanch mobile-phone customer defections, posted a third straight quarterly loss and plans to raise $3 billion to help pay off debt, pushing the stock down the most in five months.

The shares declined as much as 9.9 percent in New York trading after Sprint, the third-biggest U.S. wireless carrier, reported a loss of 12 cents a share. About 776,000 contract subscribers fled last quarter and Sprint disappointed analysts by predicting higher defections in the next three months.

How many more nails does this coffin have? If I were a Sprint employee at this point, I would be jumping ship for greener pastures.

any one ever load this linux sw on a pda or smartphone??

i just had a customer cuss me out bcuz i guess i was moving 2 slow helping the 2 ppl that were in front of him.

... me of all ppl im the nicest guy in town. 😈

" How do you turn it off?"

the milk i was drinking spoiled when she walked in the door. 😲

C: Yeah, I'm gonna be out here shopping with my girl for quite awhile and my phone just died, can you throw it on a charger for a couple hours?

M: No sir, I cannot do it. I will be more than happy to sell you a new home charger for that phone though.

C: What?! Why the **** cant you do it?

M: Two reasons. First of all I am not going to rip open a package just to charge your cell phone when you have no intentions of doing business with us. And second of all, I am not going to be liable for your phone.

*Customer storms off**


I know its not that big of a deal, but I have other things to do with paying customers. Does anyone else get this request in your stores/kiosks? What is your usual response?

Anyone know when employees will be able to get the dare? Tired of waiting...

i won't have a single customer...we have road work going on right outside our plaza and the entrance doesn't exist anymore...the only way to get in is an entrance few people know about...so i'm doing jack **** today...for 8 hours...and getting paid for it 😁

I hate that response from customers more than anything.

Yes, it's quite obvious that's what you are doing. By the fact that you are examining my phones i can clearly assume that you are indeed participating in the action of looking at something.

What might I ask are you F***ing looking for? Prices, models, accessories, etc, etc, etc?

So here's the deal. Working at the mall in wireless retail, isn't a bad deal. Lots of foot traffic, and if you're a half decent salesman, you can make money. The Bad side to workin at a mall...you ALWAYS see someone you don't wanna see. Don't get me wrong, there have been pleanty of times I've seen blasts from the past, and I look ALOT better then I did in highschool (and reap the benefits therein.) Unfortunately, I don't think the benefit of seeing blasts from the past makes up for NOT wanting to see the people you want out of your life. I've got one stalker, who doesn't get that "I don't want to see you, nor do I want to be your friend, and I DEFINATELY don't want you at my place of work" Guys I've gotten into fights with before, pissed of...
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What fones fly very well when you throw them??

nokia 6800 looks like it could fly

"It said the ringtone was free but of course I did not read that there was a subscription charge in there." Just like thumbplay.com states one free ringtone but also a $9.99 subscription charge. I just got told off because a guy subscribed on nascar.com and there was some advertisement for a free ringtone and he tells me that nascar.com is a legit site. Okay sure it is, but that does not mean the "free ring tone" that is not associated with nascar, but some random ad is.

why do customers instead of waiting in line they decide to sit right next to the person i am helping. they are just all in my customers face it's like STAND THE *#&$ BACK!

and

my co worker BEATS ON HIS KEYBOARD....i feel bad for the thing.

In one of the most significant legal rulings in the tech industry this year, a Superior Court judge in California has ruled that the practice of charging consumers a fee for ending their cell phone contract early is illegal and violates state law.

The preliminary, tentative judgment orders Sprint Nextel to pay customers $18.2 million in reimbursements and, more importantly, orders Sprint to stop trying to collect another $54.7 million from California customers (some 2 million customers total) who have canceled their contracts but refused or failed to pay the termination fee.

While an appeal is inevitable, the ruling could have massive fallout throughout the industry. Without the threat of levying early termination fees, the cellular ca...
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