Shop Talk

Ok my annual review was supposed to have been on July 24th. In which I would be evaluated and given a raise. Well that time has come and gone. So I waited until my date of hire which was August 8th which too has come and gone and no review. Should I say something?

I know times are hard and business is down so I am afraid that if I bring it up they will just say no raises here's your pink slip. Although I have been assured that my position is secure while I know my company will be eliminating a few other positions. I was considering possibly asking my supervisor about it and asking if I have done something wrong and that is why I haven't received my review. What do you guys think?

P.S. If I do say something I have to say it soo...
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When is THAT the time to clean up and make sure paperwork is right? Why cant we do that everyday then ya dont have to worry about it?!? I question if I have OCD sometimes since i clean up non stop in this place 😡

Customers that buy phones and then bring them back hours later on the same day cause the spouse did not want that done even when the account is not in their name!!!!


and this woman got one hell of a deal like noone could ever get!!!!

Will someone bring some clarity to this issue for me or give your input. I have worked in the wireless industry for 5 yrs. and it never stops amazing me how customers who own or want to buy a pda or smartphone don't even know how to copy contacts to their sim card. I mean I'm all for anyone buying whatever their money can buy but would u buy a manual transmission car if u never had ANY intentions on learning to drive it yourself?

... when care reps call telesales JUST to ask for phone pricing and then just hung up! You can always have the website pulled up before you and i am SO sure that you were properly trained on how to handle those kind of cust's concerns.

Worse, I had this call from a care rep asking if sprint carries LG Voyager.

👿

Hello, customer care, you should know that! Ayt? C'mon, use those heads...

EVIL DOER 😈

Ok, so this guy called, placed an order for two phones. One is free the other has a $30 cost. Customer was advised of this on the call and agreed to the cost.

Called in again complaining that he was never told of the cost fo the phone and that he now has overdrafts and says they are our fault that we need to pay them. We submit a request to have the call pulled. The call is pulled the next day and shows that the customer WAS told about the charge.

Meanwhile he has called and yelled at our agents and browbeaten one into issuing a $15 credit. He has also decided he doesn't like the phones and sent them back to get different phones. They're back in the warehouse and checked in, we will credit him for the phones.

We note the order...
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So this dude's short term memory apparently sucks. He calls in asking if I can check the price of a battery for his phone. I can't, I'm Tech Care. So I start looking up the number for Accessories and am telling him he'll be getting transferred to them and they'll be able to look up the price for him. While I copy/pasta the info into my notes I tell him that Accessories will need him to tell him what kind of phone he has in order to make things as quick as possible. I tell him the model of phone he has, and he even asks what model the phone is just to clarify.

I transfer him over, and decide to listen to the first few seconds of the call in "silent" mode. After he says he needs a battery price, the rep asks him what kind of phone he ...
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This is probably one of the funniest pop-ups I have ever seen on someone's account..

Cust likes to rant & rave about bills that are so high BECAUSE HE USES PHONE EXCESSIVELY. See memo dated 05/21/05 for overage & billing details oiver past 90 days & you'll see pattern; cust goes over by nearly 750min PER MONTH, accumulates an enormous bill & then doesn't pay it untiul 2 months later & the payment he does make is NEVER payment in full. Until cust can control usage, bills will continue to be ridicuously high - NO EXCEPTIONS.

Now what makes it so funny is that he came in.. asked to pay his bill, i gave him the balance and he goes.. "WHAT!! NO, I PUT ME ON CUSTOMER CARE NOW!"

😕

At the end of august Tmo is raising the rates for messages from $0.15 to $0.20. So this guy comes in today and says he wants to cancel his contract because we are changing the rate that was on his original contract.(Which he can do because we changed his original contract) His reason for wanting to cancel is because the rate increase is to much of a financial hard ship. I look at his bills and in the last 3 months he sent a whopping total of 30 text messages. 🙄 I mean at that rate the $1.50 increase is going to put him in financial ruin. 😉 Got I hate this guy.

Sorry I tried posting this on the Tech Forum but didn't get anything. I have a customer that locked her phone and doesn't know the 4 digit unlock code. Is there some back door programming to get or reset that? Thanks

But for the 20th time, this Env2 will not work on your AT&T Family Plan.

Why won't customers believe us when we tell them things like this?

👀 And all I have to do to collect is send a $1000.00 check to nigeria.

like we will really fall for this.

Talking to a customer about an upgrade. She's pretty old. She may have invented a new word to add to the dictionary

Me: So are there any phones you have in mind for your upgrade?

Cust: I need something simple. Nothing with any of those Fidgetygidgets.

🤨 🤨 🤨


Fidgetygidgets (FID-JETTY-GID-JETS)
Noun
(1) A fancy or technical feature found on most cell phones (ie, Camera, MP3, Voice Commands)that would of no use to most senior citizen customers

Ok, so it starts out fairly normally, customer sent back a phone wants to exchange. I want to help him exchange it, sure, why not, it's my job. Problem. The original order was almost 50 days ago... our exchange timeframe is 30 days. He's about 20 days past the time we can do an exchange. Normally at this point it's "tough, talk to care about an upgrade." but I really do want to help this guy (contrary to what any of you chuckleheads may think, I actually do WANT to help my customers) and he's sent back all the devices we have sent him, he's got no phone and he's 20 days into a 24 month contract... he's not going to get diddly for discounts as an upgrade.

I try to hunt down my supervisor... can't find him, so I call the general superv...
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so we just had a customer come in to look at phones...he said he wanted something in the form of a razr but since he's a "doctor" (we think by doctor he ment plastic surgeon) he needed something with the functionality of a pda...after explaining to him that regular handsets do not have the ability to be full blown pda's...he then asked me if he could get a razr with a different operating system on it...after telling him no yet again he decided he would like to upgrade to a Treo...so i log into pos and ask for his number 305-***-****...i asked him what state his number was from because we only deal with washington-baltimore numbers he replied with miami...meanwhile the chick he's with is babbling on about how NOKIAS are the best phone ever an...
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Just got a call where the cust locked her blackberry curve and could not remember the password. Well she was on 9/10 tries and calls in and says that we need to reset her password on her device. I let her know that unfortunately there is no way for us to reset her device password, and that she will need to get to the 10th try and wipe the device. Cust has the nerve to tell me that it's my responsibility to keep track of her device password!! 😳 I just kept telling her that she would need to wipe the device. Well she ended up hanging up on me, but why do cust think that we can somehow keep track of their passwords? I wish i could just reach into the phone and slap the s**t out of these people!! 👿

Customer comes in, referred by retail
Cust: You will give me a new phone.

Me: I can take a look at it for you to see if its under warranty then maybe aI can get you a replacement
(shows me phone)
(device has paint rubbed off so you can see inside of device)
Me: Uhhh.... Sir, can you tell me how the device came to be like this?
Cust: It was just in my pocket, this phone is a piece of *@#%
Me: (restrained myself from asking if he was playing pocket pool with it) Sir this is more than wear and tear, this is not under warranty, you would be charged for this if you still want an exchange
Cust: This phone is **@%, thats what I get for buying this japanese phone
Me: Sir, Nokia is not a Japanese company. Its from Finland. (almost busted o...
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How to you guys get people to buy more stuff like cases bluetooth features etc.? I have noe problem with new activation but for upgrades is been a pain in the arse 🙄

Let me start off by saying that I have absolutely NOTHING against poor people. There are some very hard-working poor people who are poor only because they have fallen on some tough times or lack the skills needed for a better paying job. Also, there are some people who are on welfare that are in true need of assistance. Again, I have nothing against these people. What I do dislike are lazy and dirty sloths. You know, the able-bodied people who wait for their government check to appear the 1st of each month. The kind of people that smell to high heavens of body odor and dirty clothes. All that said, I'm so glad we are past the first week of the month. I hate the first week of the month. These freaky people come in with MY TAX DOLLARS...
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