Shop Talk

one customer so far., bought a battery...thats it 🙄 its gonna be a long day even the techs are bored.

so this lady comes in, tells me she needs to know the amount of her bill and that she wants to cancel, I told her I can tell her that but we can't cancel at the store she has to call care, after a couple seconds of griping she agrees I tell her the amount. WHAT THAT BULLSHIT WHY IS IT SO HIGH, I already know, its cause she hasnt paid her bill for three months and its automatically cancelled. WHAT I NEVER WANTED TO CANCEL IT THATS BULLSHIT MY CONTRACTS UP. in which I reply well mam you quit paying your bill before the contract was up so we techinically have to pin an ETF on you, we stopped recieving payment before contracts end. WELL THIS IS STUPID. me being the nice guy I am told her to pay her actually bill minus the ETF call care have them...
(continues)

(me): Hi welcome to Blah, I'm johan can I help you with anything today?
lady: I'm a verizon customer how do I put a headset on this phone?
(me): Can I see your phone?
Lady: Why do you need to see my phone? *annoyed
(me): I need to see what size your headset jack is.
Lady: aren't they all the same?
(me): Its either a 2.5mm or a 3.5mm
Lady: fine heres my phone, don't break it or you will pay for it.
(me): I'll be careful. *inspects phone* it’s a 2.5mm headset jack. We don't carry any of those here, but if you head of to electronics someone from wal mart will be able to help you.
Lady: You work here, what your problem? Why don't you help me?
(me): because I don't work for Wal Mart, I work in this kiosk for Cellular blah. :paran...
(continues)

me:hello this is johan how can i help you

c:My sons phone is back from repair!

m: can i get your son CTN so I can check

c: 500-000-0000 name is jill pw is **** ok c

m:an I get you zip also

C: 51111 well i just want to know why I was not told that it was back!

M: well can i get that zip again! 😕

C:51111

M: well that is not the one that is on the account.

C: o well i moved and the old was 52111

M: ok thank you well it looks like we sent a letter 14th to you billing address

C: well no I did not get one and you have had it for a week.

M: well that is the problem miss you have moved and did not let us know thus we sent the letter to the wrong address>

C: well i did not get a letter and you have had my phon...
(continues)

😳 I did and i had to tell him im straight.. 👀

as someone over 18 (by a little) checking out REALLY cute younger girls (16-1😎 ? ?? i work in a mall and right nxt to a super fashionable store aimed at that crowd and i see great P. O. A. walkin by ALL day... should i feel bad?

I just got headhunted on a call.

A customer that works for a company that handles business cellphone accounts (Fine tuning, calling and demanding credits when due, etc.) just offered me a job. Turns out I was talking to the CEO. Eek. But who knows, I may be able to telecommute.

I need advice on going wages, though. Right now I make $9.50/hour in a Sprint call center, which I'm aware is low, but I have no idea what I should ask for if it does come to an interview. Suggestions?

OR JUST THE CUSTOMERS?

Dear Mr. Customer,
         I am writing this on the behalf of those who share the same opinion of this rep.  These are just a few, of the many, logical things you can do, for us… to help you!
1:  Pay your bill on time - I understand it’s a novel idea, but honestly, it helps keep the service active if you don’t owe us 300 bucks from 3 months ago.  At that point we don’t trust you to pay your bill, it’s as if you are our significant other and you have been cheating **giving money to other people/companies** on us, I don’t like cheaters!
2:  Do not give me a story on why you think your product is defective, or the history of your product.  I don’t need to know what ha...
(continues)

OH NO here he comes again. 🙄
LARRY comes in at least once a day.
LARRY is mentally challenged. 🤤

Whether by birth or by drugs I dont know.
I feel sorry for him but he has not developed the habit of using mouth or body hygene products. He is loud do to either being partially deaf or just habit..My other customers either leave when he is around or hold their noses. wtf??? come on dude.

👀

Most people would say "kill em with kindness", and in most cases that works, but there are still a few customers that you really need to just lay into and let them know that they are a real jackass. Such is the case with my customer i just had a few minutes ago.

JAC = Jackass customer

Me: Hows it going sir? What are you looking for today?

JAC: So i see verizon is finally carrying Blackberry's now?

Me: Well verizon has been carrying Blackberry's for quite awhile now. Is that something you're inter.......

JAC: Listen,don't give me no bullshit. I know they havent had them for that long.

Me: 👿

JAC: How much is that one?

Me: Which one sir?

JAC: This one, the one i'm pointing at.

Me: Well there are 2 different ...
(continues)

Last night i got two calls that i nearly laughed in the customers ear.

1) I want a crd for having to wait so long to talk to a rep, I have been waiting for over 1 hour and a half. I want your supervisor!

Me: **mute** fecking kidding me lol.
"well sir I do apologize for the wait but you have to think that it is a call center and it is a monday...plus I can see that the longest holding customer waiting time is 7 minutes.

Cus: "I want your supervisor!"

Really people are piles of crap.

2) "Sir you haven't made payment, infact the last payment you made was in may...we are not going to give your service back till you pay your bill."

Cus: " Well I am with very important people right now and it looks bad that my cell phone doe...
(continues)

🤭 👀

We had a guy in here who was telling us we're advertising horibly for ourselves because the FREE LOANER PHONES we give them while their phone is out for repair isn't new and nice.

You know, since we're REQUIRED to provide the customer with a phone to use since they let their two year old mentally handicapped inbred child stick their phone in their mouth and chew it up with their nasty half formed teeth 👿

My coworker and I were unloading a display, and the box it came in was absolutely HUGE. So of course, I had to climb into the box. When my coworker saw me curled up in the bottom of the box, she told me to wait while she went to get her camera. So I'm waiting in the box for her to come back, and I had no way of knowing that a customer had wandered up to the counter and was waiting for help.
My coworker comes out, sees the customer (who can see the box, but not me in it), and we both decide at the same time that it would be best to just pretend nothing was wrong. So she's helping this customer special order something we don't have in stock, and I'm laying in a cardboard box beside her feet, being VERY quiet. I can hear in her voice th...
(continues)

YAY! I'm OFF tomorrow. No waking up before noon. No getting dressed unless I want to get dressed. No stupid questions. No stupid customers. No phones ringing off the hook. No smelly trailer trash type people coming in asking "What fur phone ya'll got fur free?" No screaming kids. I love days off.

Intro...

Me 🙂 "So your deposit today will be... $500"

Customer 😡 "What the Feck?!"
Customer 😡 "Why in the Help is it so god-amned high"
Customer 😡 "I cant afford this!"

At this point all i can do is sit, watch and think to myself... "HAHA! Man, i dont know why your getting so mad. There is only two people in this room who have direct control over the outcome of this credit check... an you seem to be holding the magic wand. I know, maybe before you start swearing up and down at me you should start thinking about all those un-paid bills sitting at home. C'mon man, take a look in the mirror every once in awhile, clean yourself up a bit and come back and see me in a few years when your money is good here!"

Customer 😡 "So what ...
(continues)

If you walk up to a store and all the lights are off, the open signs are dark, and the store hours sign that's right in fron of you says we open in half an hour, WE'RE CLOSED! Trying every door, and looking in at me like a tool isn't going to make us magically open. Come back later.

You know, I'm actually hoping that it will be slow today. I just don't have it in me to deal with people and their unashamed stupidity. The final hour before you work is full of gloom and doom on these days.

What a wonderful day here at big pink, I do a guys bill payment and he decides to look at every accessory in the store, then another girl comes in for a payment and im getting her receipt off the printer,turn around and BOOM guys bent over with all kinds of buttcrack showing, the girl must have seen my facial expression because she looked too and put both hands over her mouth to stop laughing....... I need to work somewhere that has deposits..........