Shop Talk

I mean really? how hard is it? 😳

I work in Sams Club and my Kiosk is NOT owned and or operated by Sams Club to start with.

I had this guy come in and sware that Wal Mart could sell him a Droid for 50.00 bucks with a one year contract. I told the guy there was no way in the world they could do that. Since Verizon only does 2 year contracts and well the Droid is a new device.

He proceded to call me a lier and that we should match Wal Marts deals and prices. He goes and complains to Sams Club just to have the Club manager come and ask me why I was giveing the guy a hard time.

If this guy could get a Droid for 50.00 bucks the buy it at Wal Mart and leave me the FU(K alone!

I've done what you needed. Now get out. 👿

I need to find a good wholesale cell phone supplier(s). Anybody know a good source?

I think I posed this question before, but I think it's time to get some opinions again.

For those of you in the industry, whether retail, care, indirect, etc....:

Do you believe that it's only a matter of time before every carrier is offering an unlimited talk plan at a $50 (approx) rate?

Most MVNO's do it, as well as many regional carriers. T-Mobile does it now, and Sprint/Nextel has their unlimited everything.

How long do you believe it will be before Verizon, AT&T and others follow suit, just to stop churn? Or, if you don't believe this will happen at any point, what factors do you see as standing in the way of this?

To all of the customers who know what their own phone number is,
To all the phone customers who know their billing address,
To all the customers who know their make and model,
To all the customers who know what is going on their phone and how to describe it without using 'thingy'
To all the customers who have the CC ready and ready to pay,

I say THANK YOU sincerly and have a nice day!

... Office space.

I feel like milton... it seems every week or so, they keep moving me futher and further into the back, away from everyone. Soon ill be in the storage room with a can of raid spraying roaches.

(C) Customer
(E) Employee

C: My phone keeps dropping calls.

E: Oh ok. Is there a particular area this is happening for you?

C: Well by my house and all of Rice.

E: Hummm. So do you drop calls everywhere you use your phone?

C: Not everywhere I don't think. But everywhere I go and whenever I try and use it the call drops. And my wife's phone is messed up too!

E: Ok well lets just look at our live maps to see if something in the area is going on. ... ... Well there doesn't appear to be any network outges at this time anywhere near the areas you are describing. What equipment are you using?

C: ... Well I use a cell phone and this isn't recent it's been happening for months now. And my wife's phone - she can't even see her s...
(continues)

so you call me, give me your first name, middle name, and your 2 last names, but will not give me your pin #?

what the hell do you think im going to do w/ your pin # to your sprint account? unless it is the same pin # to your debt/credit card, nothing.

and by the way, smart 😲 ss, i can access your account whether you give me your pin or not. we just tell you we can't and have you provide it for YOUR protection!

how would you like for some random person to call in, and i give them ALL of your account info without having them verfy anything. bet you would wish i asked for a pin THEN!

and you've got some nerve calling ME, and giving me attitude about asking for your info.

you expect me to answer your questions without you au...
(continues)

it is NOT acceptable to buy your Droid at Costco, then come in to have me do the phone book transfer AND set up your Exchange email for you.


ugh.

My Name is...... can i get your name and wireless number??

Cust: You speaka spanish

😳 Yup, totally, didnt you just hear me answer in spanish??

Oh wait... thats right, I answered in ENGLISH!!!

How hard is it, REALLY, to select the option for spanish? 🙄

Me: Hi, what can i do for you?

Cust: I needa pay mah billz..

*goes through the bill speech, checks id, cust says something stupid about how we over charge him blah blah blah, the usual*

Me: $34 (yes, 34 whole dollars. Hes 106 and has an old legacy rp)

Cust: *hands me $100 bill*

Me: Sir do you have anything smaller? i cannot provide change for this at the moment.

Cust: no, i don't...i keep hunneds. i know you got 1s and 5s to give. i dont mind its all money.

Me: then i wouldnt have any change for the next person with a lesser transaction.

Cust: aint my damn problem

Me: Sorry dude

Cust: you the first person who don't want my money if they cut me off its going to be your fault...

me: 😕

the elderly break my heart.

I'm just going to give everyone of them a hug.

This guy walks in and kind of acted like he knew nothing about the droid but 30 minutes later it turns out he does and he's done his homework. I knew alot but he was asking weird questions and I had to look it up. Rookie mistake I guess. I tried to be as helpful as possible but there is no way I would pass that with 100%. Lame.

1. YES, I need your phone number to start your claim.

2. YES, I need to know your NAME to process claim.

3. YES, you need to know the make and model of your phone.

4. NO, yo will not get a free phone.

5. YES you will pay a deductible to get a replacement phone.

6. NO, You will not get your phone today.

7. NO, WE cannot transfer your contact number on the phone that you dropped into the ocean.

8. And NO I do not care that you are so dumb that you think that all the cussing is goint to scare me into breaking the procedures when you are such an idiot that you go to a club, leave your brand new touch screen phone on the table while you went to the bathroom.



IDIOTS!!!!!!! 👿 👿 😈

We've got a Palm Pre on display and a customer "accidentally" put a pin on the phone.

Anybody know of a way to hard reset/master clear a Pre without being able to get to the home screen? (Like how with a Treo, you can hold power while inserting the battery...)

Thanks!

How hard is it to comprehend how a prepaid service works???

You have no contract, you pay for it when you need it!! Why would you call customer service and ask for a payment extension???!!! It's prepaid!!!

when we try to explain that you have to add money to continue talking, you try to ask for us to just turn the phone on till your next payday. how could we possibly asses the usage and bill you for a prepaid account???? DUH!!!!!!

That's like going through the drive through at Mcdonalds and when you get to the window to get the food you tell them you'll stop back next week to pay for your burgers that you're are eating today.

You would not believe how may people call in asking for a payment extension on their prepaid phone.

...
(continues)

Did anyone get it, or is getting it?
Got it at 12 last night and within the first 2 missions it is already better than COD4:MW1.
The snow mission is the best map so far!

I played for 2 hours last night, and had to come to work at 6 ☹️ going play all day today though!

When I wistle into the headset waiting for calls it echos and sounds like Bionic man

doodoodoo.

So we sell this starter pack of accessories that come with a gel skin, car charger and data cable all in large cup with a lid. Great!

Well a customer walks in, grabs the accessory, walks out of the store ... opens accessory right in front of the store. Proceeds to dump everything out and fill the cup with her alcohol and then causually walk through parking lot.

Just another day in this retail store. You think it'd be surprising but ... at this store - daily occurence.