Shop Talk

Anyone have a powerpoint or presentation file they use to print custom call out cards? I have always had a bundle price (similar to corporate) but cannot find a good template to match the call out card paper from WorkFlow One.

Thanks

I'm new to phonescoop and wanted to put my 2 cents in on an issue that bothers me daily.

I work for indirect for ***** in inbound sales. My job is to sell phones, plans, etc. I get paid for every call I convert into a sale. So, lets say I get 4 calls and 1 turns out to be a sale, I get paid an incentive. If I get 5 calls and only 1 sale, I don't get paid an incentive.

If you transfer me a customer with a delinquent account, is not eligible for an upgrade or in other words is a dead lead, you take money directly out of my pocket.

I have the utmost respect for customer care and retention specialists, you have a hard job. But, when I get dead lead transfers, or, worse yet, BEST BUY employees, you literally are taking money fro...
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spends ten minutes asking me questions then say they hate my carrier and would never switch over anyways.....

or

tries to get me to get out the demo Droid worth $650 when they have no intention of buying it....

or

spills something on my counter and leave it for me to clean up....

or

comes up to my kiosk while i'm talking to a customer who has children with them and says the f word every two seconds.....


........i am going to suggest that they remove themselves from the gene pool.

ugh.

So I just got done helping a custy, seems his bill is $400 over and I have no idea what was said about the bill. I remember laughing a bunch and telling him that's what he gets for choosing sprint. I tried at first to be professional but when I saw him get sad about his bill I busted out laughing. We are a new store (no sprint in our area before, stupid we are even here) so I've had a lot of time to do recreation... Stuff.

2 Seperate Customers have come into me in the past month and said that they thought their lines were being tapped and wanted to know what I could tell them about it. My response to both was I know nothing of this and that wire taps are legal devices that VZW has no control over. The one gentleman took this advice and said thanks however the other woman proceeded to rant at me about how I should be helping her out more and that her life was in danger and someone is spying on her and so on. I had to do all I could not to laugh at her. Finally she listened to me when I told her she needed to talk to the police about it. I was just wondering if anyone else has run into custy's like this that haven't taken their pills.

last night, a customer called in to complain that she is getting missed calls from us, and that we are not leaving voicemails. i told her the reason for the call. she had no questions nor concerns about her account, and her phone was working just fine. she went on and on about how irritated she was about not being able to get to her phone in time to answer the call, and that we will not leave a message.

this went on for about 5 minutes. so finally i interrupted her and asked if she wanted me to notate her feedback to her account.

me: would you like for me to notate this to your account?

cst: you need to stop saying "notate." i know you've been trained to say that, but it is not a word. you're supposed to say "note my account."

...
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HEADLINES will read: Angry Holiday Traveler Ties Enterprise Employee to Baggage Claim.

I have rented from Enterprise before just a few months ago, during this Hertz was waving the 25 & under fee and Enterprise matched the deal for me. (I'm 21). The rental was a success. Now I need to rent a car for Thanksgiving and I'm not going to be able to rent from the same location since they're closed on that day, leaving me with the Airport Terminal choice.

I call today after confirming I had days off in order to set up the reservation and talk to them about the fee. Man named Ronnie was incredibly rude. Claimed people were breaking rules by waiving the fee and VERBATIM told me to go to another company if they had better prices.

I UNDERSTAND...
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What heppened to bob? where did he go?

Had a guy ask me about the AT&T and verizon battle... He didn't realize he called sprint. Told him both suck (AT&T and Sprint) 🙂 think I'll get fired?


Not that I care, eff this gig, my guy over me is acting like he knows everything about sprint. Says he never drops a call.

Me: Yes ma'am as of Sept. 6th smartphones require the data package. You had your phone before so you are grandfathered in, but to get the data is $30 per month.

Cust: Thats communism.

Me: No thats business. We can change the rules whenever we like.

Cust: Your right there with them, your a communist.

Me: Well, would you like me to put the package on your account to get internet?

Cust: No, I'm grandfathered in. Why doesn't my data work?

....etc. for 5 minutes.

Kinda hurt being called communist. But then I remembered her bald spot and I felt better.

Me: Do you have any questions that i can answer for you today?

Customer: Yes, I keep getting this call from a State farm insurance agent that says ive called him 10 times on Wednesday morning.

Me: That is strange, are you making these calls?

Customer: Yes.

Me: Okay.... Then whats the question?

Customer: Why is he calling me back?

Me: Well you did place the call to him is that correct?

Customer: Yes.

Me: Maybe hes returning your call?

Customer: I have to go back to work, ill call customer care when i get off to get this issue resolved.

I just had a call,

Me: thx for calling _______ how may I assist you.

Cust: I'm in Canada and my phone isn't working.

Me: May I have your wireless number pls.

cust: 555-555-5555

Me😲k.. thank you one moment while i pull up your acct.

Cust: O.. wait it's working I changed the roaming setting to automatic, instead of _______only and it works..

see there are a few smart custy's out there, 2 good things here he fixed it all by himself as I was pulling up acct, and it was a short call so down goes the AHT. 🤣

gimme a break.


30 customers who want to play with the android but not buy it,

3 people wanting to know where the Apple store is,

2 people wanting to find Crate and Barrel,

46 customers that are "just looking",

EVERY hot dog on a stick customer who wants to lean on the glass of my kiosk and leave greasy little fingerprints all over the glass that I HAVE TO CLEAN 80 TIMES A DAY,

and one really fat lady (300 pounds at LEAST) who asks, "are these all phones? even this one with the little picture on it?" and then says to her friend "i hate verizon" and all the while i'm trying to space out so i don't have to look at her nasty flab hanging out of her too-thin shirt, and i am now permanently traumatized because she CAME TO THE M...
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Is your commision based soley on contracts or do you get contracts based on phones too? I'm wondering if I should go to my local store and bother my local store rep for just a phone or simply buy it on line?

So I've been wanting to get a new phone, and I found some great deals on open box devices on the phone carriers website. It says that the phone may be available in stores in my area. To save on shipping cost, and the 4 day wait I figured I'd call to see if they had the device. What happened next can only be described as ridiculous. I called the store and this is what happened.

sales rep: Thank you for calling Blah Blah Blah, how can I help you?

me: Yes, I was looking at upgrade phones on your website, and wanted to know if you guys sold open box devices.

sales rep☹️condesending tone) No we do not...

me: Oh ok, well do you know if any of the other stores in the area carry open box devices, I'm willing to drive a little to get my...
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...is boring.

I'm standing here

by myself


playing with the Droid, the Blackberry Tour, and my Dare. Listening to Pandora and playing some Gem Miner game that is on the Android Market (kind of addicting)

wishing I had the Droid for my own phone (lol)


I've had three billpays, two of which I could not do because I can't get into our cash billpay system.


I had a lady come in and ask about our "blueberries" (i thought everyone knew by now that Blackerries are way better than Blueberries.... 😁 )

and still have over two hours till I can close and start on my hour-long commute home.

Anyone have any fun customer stories?

to refer to it as "him"

Me: thank you for calling sprint, may i have your wireless #?

cst: ###-###-####

me: how are things going with your phone?

cst: he was sick, but i took him to the hospital, and he's better now.

me: 😕 ........um...your phone?

cst: yes he's better now.

me:....................ok....may i have your name?

cst: (gives name)

me: my i have the pin #?

cst: (won't give me the pin #) everything is fine, he's fine now.

me: ok..thank you for choosing sprint, have a great day.

😕

just got this call when we had a monstrous ammount of calls on queue.

Me=me

Ec=elderly caller

Me: thanks for calling spring how can i help you?

Ec: yeah, quick question. how come i've got to include the area code when i call a number. this just started yesterday.

me: (confused) are you asking me why you have to dial an area code to call out on your phone?

Ec: yeah, never did it before.

(mind you he's acct was legacy acct. this guy has been with sprint for god knows how long)

me: im sorry sir but as long as i remember, area codes are a requirement whenever you call out using your cell phone.

Ec: well never did it before and only was asked to do it yesterday.

me: (after about a 3 second pause) I'm sorry if you fe...
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...and all I had was my trusty Iphone....



..to be continued